Jack is a prince of a man and I look forward to doing business with him again. He has a beautiful…read morestore and he's a prince of a man. Thank you for helping my son and I with his watchband. So glad that you had the OEM screw part that we needed. You really made our day. Thank you for your generosity as well. See you soon Jack. Your store is beautiful and you're a beautiful guy too. Craig and CJ.

Creative and artistic! Excellent! Saved my wedding ring which did not fit after 54 years of…read moremarriage.

Went in on a Sunday because my ring was stuck on my finger! Musti removed my ring. Rescued!…read more I returned Monday to have my ring resized and found myself surrounded by beautiful works of art hand crafted by the owner himself. Amanda the young woman was kind and knowledgeable of each piece

So glad to have met Musti and his front desk helper Amanda! I was looking around for a reputable…read morejeweler that could help me shorten a few sterling silver necklaces from 26 inches to 21 inches and I happened to stumble upon Musti's shop on yelp and gave him a call. I asked to see if they were able to do the service and they said they could so I stopped by the same day and he took a look at my necklaces and took care of it for me on the spot since had some extra time that day. Musti's service was very efficient and he charges very fairly according to what service is needed. Musti also mentioned that he does a lot of custom work so now I'm planning to go to him for that as well. I'm happy to have found a reliable jeweler in my area where I can go and trust that any jewelry work I need can be done with high quality. I did not need anything else that day but the store is well decorated with many display cases of his work as well. Parking is available on street and in the back in the plaza lot. Musti will now be my de facto jeweler for anything jewelry repair and custom work related! Please make sure you to check out his store!

I bought a gold mono hoop for my guy, and about a year later, he accidentally (somehow) managed to…read morebend the clasp part that keeps it hooked. Brought it back to Moondance for repair, fully expecting to pay for it, and they ended up comping the service, which honestly made my week. And if/when he breaks this one too, sales-gem Muni has already shown me the next upgrade. I love going back to a store that treats people so nicely. Makes me want to spend more money at their store, which is either a wonderful or terrible thing, depending on my wallet.

Incredibly rude woman who asked if I can afford real jewelry, or am I just shopping for fashion…read morejewelry. She talked down to me and was so rude I had to walk out. She will lose so much business treating potential customers like this. My dog passed away last week and I was feeling quite fragile, it took a lot of strength for me to be out. Her cruel, condescending attitude was upsetting. It's no way to treat anyone. I hope she reads this and learns the importance of being kind to strangers. You don't know what they're going through in their lives. I see I'm not the only person who has experienced this rudeness, reading the other reviews.

Was nervous making a big purchase but they made the whole process easy. You can tell they really…read morecare. One of the most trustworthy jewelers in Santa Monica.

Bought my wife's one-carat diamond ring more than ten years ago, appraised at $15K. It was snagging…read moreon clothing. Heist re-did the setting, saying, "Good thing you brought it in." A month or two later the diamond fell out and was lost. Ten years no problem. They "fix it" and now it's gone forever. There is more to this story but I'll just leave it there. Nice guy, but I'd shop elsewhere.

This the most beautiful shop I have ever seen :) amazing energy! I love all the unique crystalsread more

Been coming to Ele Keats since the early days and love love everything about this place. From the…read moremoment you walk in and are greeted by friendly faces you immediately feel the energy shift. I love coming in for gifts or for crystals that help me gather myself for whatever I may be going through from joyous to challenging occasions you can count on this group to help find the perfect crystal. I love their most recent addition of crystal chairs, yes solid crystal chairs you can sit in for some grounding. I recently stopped by and had just gotten off a stressful call and felt the tension in my neck. I sat in the first chair without giving any thought and after a few minutes sat in the second one and I swear I immediately felt a shift and the tension disappeared. I was so amazed. Throughout the years I have fallen in love with her beautiful and well made fine jewelry my favorite has been her keepsake emerald necklace. But there are others that are just as gorgeous and special. I am picky with my jewelry but my family knows they could never go wrong with a gift from Ele Keats for me. Her pieces are mostly 18K and you can tell in the quality and longevity of the pieces.

Unique LA Designs and Good Service…read more This is a great spot if you're looking for designs unique to Los Angeles and wish to support local artisans. It is 100% original pieces by artists whom the owner knows personally. Liz curates with care for both the artists and customers who frequent her store. I purchased something and wasn't totally satisfied with my purchase. The owner, Liz, went out of her way to resolve it! She puts careful thought and effort into her role as an ambassador on behalf of the artisans she represents.

TLDR: don't trust this place with your precious jewelry…read more I had a ring band repaired here last year and it went fine. No issues. Recently, on my second visit to Curated LA, I brought my antique wedding ring in to have it resized. It is a Victorian era ring (very old but well maintained). They said it would be ready in a few days. The next week I reached out to see if it was ready and they said that the prongs needed to be secured, which would cost an additional amount. I agreed and they said they were working on it that day. 3 days later I checked in to see if it was ready for pick up. She said they were still working on it and she'd contact me the following week. The following week she said they were still working on it. It was finally ready 2 weeks after I'd originally brought it in. She said it looked like new. When I picked it up we were heading out of town to evacuate the Palisades fire so I was in a rush, but quickly thereafter noticed the prongs looked misshapen and it was snagging on things. I was planning on bringing it back in when we got back to town. Before I had the chance to a small diamond fell out. I messaged Curated LA that a stone had fallen out and I was very upset - they had just adjusted the prongs (which I hadn't even brought the ring in for). I was told to bring the ring in to have them look at it. No apology. Also no apology for the delay on getting it back to me in the first place. When I voiced frustration she said that they do so many repairs each week she can't keep track, my ring wasn't in good condition, and that stones fall out all of the time - from new rings and vintage ones alike. Regardless, I am not bringing my ring back to Curated LA. It is not about the money (the repairs didn't cost much). They never offered to refund it or to replace the missing stone. I'm bringing it to a jeweler that has a workshop in house and does it themselves rather than outsourcing it. Don't trust your valued jewelry for repairs with this shop.

TL;DR - L'Oliphant sold us a FAKE men's wedding band that was listed as 14KT solid white gold (for…read more$1,000!). We found out AFTER our wedding that it was some alloy of iron and nickel covered in gold. When we went to the shop, BJ didn't take any responsibility. After my husband pressured her she did eventually refund us for the original amount. However, we still suffered losses paying for the ring authentication AND the increase in gold price from last year. Oh and now we know we had a FAKE ring in our wedding and all of the photos for the rest of our lives. You can see in my Yelp history that I normally avoid writing reviews like this, as I understand how bad reviews can impact certain businesses. I already know that the owner BJ is going to write and deny all of this but I feel that I'm truly doing the public a disservice by not saying anything because we got scammed. The only thing that would have prevented me from leaving this review is if she took FULL responsibility and went above and beyond to make it right. Clearly, we are all reading my review right now so she did NOT make it right or even take an inkling of responsibility. We were recommended L'Oliphant's services for custom engagement and wedding bands. The entire process took a few weeks in 2024. The process was not as smooth as I would have preferred - their receipt system is absolutely a mess, and we had to drive across town numerous times for appointments or to review designs in person. What really was the kicker - we purchased a men's white gold wedding band and we were assured it was solid gold. Priced at $1000. When we received it, it had an imperfection on it that we pointed out several times to BJ but she kept insisting that it was just an issue with the casting and refused to fix it. Anyways, we were sick and tired of driving all the way across town every week so we just accepted it and assumed we could polish out the imperfection later. Because how were we supposed to know? A few months after our wedding, we took a necklace to a different jeweler down the street for some work. Asked him if he could polish the imperfection on the ring. Immediately he knew it wasn't solid gold. Showed us on the microscope - the imperfection was actually a CHIP in the top layer of gold and there was some non gold metal underneath. He also did a scratch test for us to show that the metal underneath was not gold. I've attached a photo of the imperfection under the microscope and you can clearly see, it is not gold underneath. We called L'Oliphant to ask them, Christina picked up the phone and was very kind and assured us they would make it right but that we could take it to an independent coin shop that does gold scanning to be sure. We followed her recommendation and paid $50 for the written report. The gold shop scanned the ring right in front of us where the imperfection was and showed us that it had nickel and iron in it. No gold ring should have nickel or iron, and the shop owners actually told us that they wouldn't even buy that kind of ring because the gold layer on top is essentially worthless due to the alloy content inside. This gold shop is a highly reputable business with 500+ Yelp reviews and a 4.8 star rating - so we have no reason not to believe them. I've attached a video of the scan (sped up, as Yelp does not allow videos over 30s). When we brought the scan proof and ring back to L'Oliphant, BJ took zero responsibility and immediately denied everything, stating that "other jewelers have it out for us here" and that "some people put acid on their jewelry" and also that "the scanner may not have been calibrated correctly" so she needed to test it herself. She took out a literal magnet and showed us that it did not stick to the ring. Amazing. I asked if she had her scanner or even some microscope to look at it in store and she said no, that she'd have to take the ring and scan it within the next two weeks. My husband pushed her to refund us the original amount, which she did, but that was the BARE MINIMUM in making this right for us. BJ took the ring and told us she would test the ring HERSELF. This is the only test we've had without transparency where we won't be able to see the results with our eyes. To add insult to injury - she had one of her shop associates call us to tell us a week later that, miraculously, the ring is solid gold based on her tests. I already know she will respond to my review denying this - she can deny all she wants but we took the ring and had it verified by TWO independent sources and both sources confirmed it was not solid gold. The worst part was - the imperfection on the ring was already there the day we bought it. It never should have been sold to us like that, but I'm truly grateful it was there, as we probably would not have found out that the ring was fake until years later. I would not recommend doing business with L'Oliphant.

Have shopped at this store for many many years and things have gone down hill. Selection, quality,…read moreand most notably, customer service. Owner is quite grumpy and unpleasant.

I'm giving 5 stars because this store has amazing customer service and a great selection of…read moremerchandise. I stopped in yesterday with my friend. We were looking for bracelets and I have a very small wrist so it's hard to find ones that fit with out chains hanging down. The owner offered to take out links for me which was so nice and I may go back to get the bracelet that I loved. In addition, the Valentine's merch was so over the top cute that I wanted to buy everything from socks to chocolates and everything in between. Merchandise is all displayed very nicely and prices are very reasonable. I didn't snap any photos but I highly recommend this store if you need a great quality gift and you're on Montana Avenue!

This is a cute little shop on a corner of Montana Avenue. It has a small town vibe which I…read moreabsolutely love. The outside of the shop had a beautiful bed of flowers and a gorgeous window display decorated for the Fourth of July holiday. Such cute decorations to display in your own home! The inside of the store was surprisingly smaller than expected but that added to its charm. I just came here to browse this time but I did find some nice items that would make great gifts!

Lovely staff that were more than happy to take work surplus items. Great vibes, great conversation…read moreand even better service. Big thanks to Deb, Daimein and David

David was fantastic! Excellent and communicative service. Cool selection. Many thanks.read more

AJ was amazing!!! I came into the apt not really knowing what to expect and she was so…read moreknowledgeable. She really helped me figure out what my dream ring would like. Brilliant earth had such a wide variety of rings and bands. Thank you AJ!!

One of the Worst Experiences I've Ever Had - DO NOT RECOMMEND!!!!!…read more The entire process with Brilliant Earth has been a nightmare. What should have been a simple resizing turned into a months-long ordeal that has completely ruined special time in our lives and STILL end up with NO RING. To summarize a very long and frustrating story: On May 12, my boyfriend dropped off my engagement ring at the Santa Monica store (originally purchased at the La Jolla location) to get it resized. We were told the process would take a couple of weeks, but the ring wasn't ready until June 13, more than two weeks later than promised. When we went to pick it up, we were shocked to find that they had completely altered my ring, changing the metal from yellow gold to white gold. It was an entirely different ring. This wasn't a miscommunication, it was a major mistake caused by incorrect instructions submitted by Dimitri Nardini, the associate at the Santa Monica location who processed the ring. That error alone turned the entire experience into a disaster. We had to send the ring back and wait again. Even worse, no one from Brilliant Earth reached out to notify us of the mistake. We had to chase updates ourselves, doing our own follow-up just to get any answers. Dimitri did not reply to follow-up emails from my boyfriend asking for clarification and support. There was zero communication or accountability from him. We had to follow up ourselves not only with employee of the store but with corporate just to get basic answers. The lack of professionalism and basic courtesy was astounding. On July 3, we returned again hoping to finally pick up the corrected ring, but the craftsmanship was just awful. The side stones were asymmetrical, the prongs were all different sizes, and it looked sloppy and poorly made. See three attached photos below, which I took in store. Once again, we had to escalate the issue ourselves because the sense of urgency in communication to us as paying customers was nonexistent. Eventually, we got someone from corporate involved, Jillian J., Customer Experience Associate, Resolutions, hoping that corporate oversight would fix the problem. It didn't. We were sent photos of the "corrected" ring, on July 28th, and the quality was still terrible. The attached photos ("professional" photos at warehouse) show the ring after corporate stepped in, which is honestly a joke. If this is the standard Jillian and the corporate office signs off on, it says everything about how little this company actually cares. She might want to reconsider whether she's in the right role, because we saw no resolution and no urgency to fix what had become an exhausting, months-long issue, other than offering empty words of sympathy. Brilliant Earth markets itself as a premium brand, but what we experienced was sloppy work, poor internal communication, and total disregard for the emotional importance of an engagement ring. I would rather go to Kay Jewelers. This review could easily be three pages long if I outlined everything in detail but I've wasted too much time on this company. I would NEVER RECOMMEND Brilliant Earth to anyone. They've wasted our time and energy. They have caused so much heartache. Lost memories. A complete disappointment from start to finish. Sidenote: I originally (and accidentally) posted this review under Brilliant Earth's West Hollywood Yelp page, but that location had my review taken down. Apparently even West Hollywood doesn't want to be associated with the disaster that is the Santa Monica store. Though the fact is, my review applies to the entire company and brand.