I don't really know where to start to be honest. I have never had any problems with perfect smile before. I was a patient at the earlsfield practice until recently, I moved to New Kings Road as I moved house. The first point of contact for patients is obviously the reception, I can only describe the receptionist as awful. She was rude and i found her extremely ignorant. In my opinion first impressions count for everything. There wasn't so much as a smile from her. As for the surgery, well as a nurse myself I know the importance of a sterile, well kept environment. The surgery was far from clean and i felt very uncomfortable whilst waiting to be seen. The dentist herself was lovely and I can not fault her, however I will not be returning unless it is really necessary as this hostile, unclean environment is not inviting in any way!!!! read more