We initially came to Peppers lodge very excited to explore the Australian wilderness. However, we were left with only disappointment regarding the terrible service and extremely rude staff.
First, we went to the Tavern to eat lunch and whilst our group ordered first, the food came last (the food of most of the other guests in the restaurant came first). When we asked the staff about it, they refused to help or even apologize. It took over one hour for the food to come, and when it arrived everything was cold, soggy or overcooked. Perhaps If you want a medium rare steak cooked well done for 40 dollars served alongside rude staff, then this is the place for you. When we spoke with Shane, the manager, he only defended himself and refused to apologize or even acknowledge their wrongdoings.
The next day, my 85 year old mother in law was left to wait outside in the cold for almost 20 minutes at 630 AM because the staff refused to allow us into the lobby to check out. The staff of Peppers lodge have no compassion or care for their customers, this is by far the worst service we have ever encountered for a hotel, it is not even worth 1 star. read more