You know it's a bad experience when you wish you could give it negative star. Recently as in today had the displeasure of dealing with People Ready #1627 and the person that I spoke was beyond unprofessional. As a customer who has to deal with customer's in my own job; I know how frustrating it can be but today I actually felt like she should be fired. We requested help for a moving job but when the day arrives the helpers don't. Come to find out they claim that the help who would be providing transportation for the two heading the work site decided to call out. Which left one guy who had no way of getting to the job site (basically indicating that the person had no transportation). I was told that they would continue to work on recruiting (as they call it) for the job but they needed to know what's the latest they could send someone? I wanted to scream because when we requested the services last week; we did not give a window of time for arrival but a designated time. Since I was basically left with no other options since most of all of the local moving companies in the area were booked and couldn't spare the help. So, about an hour and half after ruining my Starbucks (time 11:03AM), I get a call from the "Manager" Lucy who tells me that she has found someone and they both are heading out to the job site which is an hour away from the job site. At 1:41PM, I'm working away thinking that the unloading is getting underway and since I haven't heard from my driver, I'm thinking this is one they may finish on time. NOPE!!!!!! Our customer calls me to ask if the helpers ever showed up; this makes me call my driver who tells me, that one guy showed up and that the other one claims to be lost!!!!!, I call People Ready to see what the issue is and I'm met with one of the worse "I don't give a damn, I've done all I'm going to do, you should be happy you got one helper" attitude I've ever encountered (think Motor Vehicles). What's going on? Why did only one guy show up? She then proceeds to tell me that the other guy came back to their office because he was lost. Then foolishly, I ask why weren't we notified? So, that WE could scramble to find someone else? She again had no answer only sighing could be heard and her clear irritation that I was asking her the what's and why's of something that as a customer I felt we should have been informed off. She offered nothing but attitude and air because she certainly didn't seem like she wanted our business. Being in this industry means that you have to network and when you find those who are knowledgeable, professional and willing to get things done; you want to add them to your roasters of "go-to" people. That's what I thought People Ready would be for our company but it's been a complete disaster. And, just to be clear...it's not every People Ready location; because I've had wonderful interactions with the office in TX, SC and GA as well. So, in conclusion DO NOT USE PEOPLE READY Branch #1627 location in Des Plaines, IL; especially if Lucy is still managing. read more