They have absolutely lovely brands here: lingerie, shoes, clothes and hosiery but they get 2 stars…read morebecause the service was so atrocious. I guess my Jimmy Choo heels and DVF dress were not flashy enough for the sales girls because every sales girl looked down her nose at me and I was followed around like a hawk around every single nook and cranny as if I was about to shoplift or something. I went in there knowing what I wanted to buy, but now I'll be seeing if I can purchase it anywhere else in Montreal besides Lyla.

I've avoided Lyla despite their gorgeous lingerie and girly clothes because in the past have been…read moremade to feel like a hobo who just wandered in off the street by the snooty sales girls. I don't always get a manicure and blow-dry before going shopping, okay?! But I think that they must be trying a new approach because I gave it another try today and was pleasantly surprised. The sales girl, Anouk, was both hilarious and extremely helpful. Overall, a fun and glamorous experience. I'd be willing to try it again.

On my recent trip to Montreal, I visited this store twice. The first time was just a "recon" visit…read more(lol!) with friends who were avid fans of Aritzia. For my part, I had never even heard of the store but, while here with friends, I was very impressed by the selection and quality of the clothing I saw. The prices seemed high, but I decided I would return in the next few days to check things out at my leisure. I liked the two-leveled set up of the store, too, with both an ascending escalator in the front and a grandiose staircase in the rear, with changing rooms on both floors. I also like the projected video of fashions displayed on the wall by the escalator and the friendly security guard who greeted me when I entered. The whole place had an artsy-type vibe to it. The clothes all seemed to be of high quality and none of the fashions were too...trendy or edgy. They were all more classic, basic pieces: chunky sweaters, cardigans, pants, skirts, belts and scarves, etc. (Note that this store caters only to women). I really like the Rasa bras with the super-thick straps (kinda dominatrix-y. lol! I thought they were super cool), so I got 3 of them in different colored trims on my return visit. They had a model with white strap trim that I really wanted but they didn't have my size (only a few extra-small and one large). I asked a sales lady on the floor (a young woman about 20 with super long brunette hair. Wish I had taken note of her name) if they had any more of these bras with the white trim in stock. This gal was super nice and friendly and said she'd check her computer. I followed her to the computer station where she checked and said no, they haven't any more of these particular bra models. BUT, she added, the Aritzia store in the Eaton Center (five blocks east) had three of these bras in my size! Argh. I had just come from there and was walking the 3 miles west back to my folks' house. Oh well, I figured I'd backtrack (despite the 90 degree heat wave) and go to Eaton Center to get this bra. I really liked it and hey, maybe the extra walk would compensate for all the wonderful Montreal meals I'd been eating (hahaha. I'd have to walk cross-country for that to happen. But I digress....). I wandered back to Eaton Center and checked out the Aritzia store there. It was way smaller and had a much smaller inventory, but was still well laid-out with the basics there. I didn't see my bra there - only the other models (which I had already purchased). I stopped a sales girl there, asking where I could find this bra in with the white trim, noting the other store said they had 3 of them in stock here in my size. They checked on their computer and said no, the other store was "mistaken". They don't have ANY such bras in their store, not in any size. ARGH. I must add that the sales gal here wasn't too thrilled to help me out. I got the distinct impression that I was putting her out. ARGH. So my shlep 5 blocks east was for naught , and I started the long walk back to my parents' house, passing the other Aritzia store on the way. Such is my experience with these two stores. (I'm rating the store 3 stars because I do love my purchases from here and their product line is sound. Just wish their sales staff got their act together and some were more pleasant).

I dont normally write reviews for anything but my experience today being exceptionally bad i…read morethought i would. I went into the store looking for a bralette i had seen online. In the 15 minutes i was there no one offered me help. I found what i was looking for and another similar style in case the one i had selected wasn't the perfect fit. I didnt have time to try things on so i got in line to pay. The 3 cashiers behind the counter were super rude and when i asked if my purchase was refundable one yelled out:No! Bras final sale! At that point the two bralettes were already scanned and wrapped up. Then i was forced to disclose my full name (???!) even after saying i would rather not to "print the receipt" Since when do you have to take down the identity of the client to print a receipt for underwear? Horrendous experience. Will stick to shopping online

So this location is not one of their retail stores, it's actually their corporate office. Prior to…read morethe Covid-19 Pandemic, I always shopped at brick and mortar stores, like I literally never bought anything online. But the Pandemic changed my life in so many ways, and I became an online shopper. This review is for my online experience with Reitmans. So I generally like Reitmans stores. I feel that their clothing is not fantastic, but their sales are amazing. Their clothes are fast fashion office edition. Office appropriate attire at an inexpensive price tag. Quality is not super duper, but won't fall apart after a few washes. Better quality than H&M or Zara in my opinion. Some pieces are trendy but not overly so. None of the styles have ever wowed me, but for simple basic pieces that are not too fashion forward, Reitmans is good for that. Regular prices are high, but sales are incredible. Like $12 or less for a dress or $10 or less for pants. They have regular, petite and tall. They have plus sizes too. The actual stores I'd give a 3.5, but my online shopping experience warrants 5 stars. So they were having a massive sale. For just over $50 I got 4 pairs of pants, 3 pairs of underwear, 2 headbands, a scarf and a mask (yep, pandemic times). Shipping is free if you spend $50 or more, so I didn't even have to pay for shipping. Everything was nicely packaged with the order summary and return label in case you wanted to return an item (free returns). They send you emails on the progress of your order. And literally as soon as the package is dropped off at your door you get an email. Like I heard a thunk in front of my door and then I got an email saying my package arrived. My items arrived in 3 separate packages because they were from different warehouses and the notifications were spot on with each delivery. I also like that Reitmans is a Canadian company. It was founded in Montreal in 1926. Admittedly, I have bought from several different vendors online in the past year (curse you, Covid-19 Pandemic, you have irreparably changed me as a person!) and my experience with Reitmans has been the best so far.

I just wanted to say how unfortunate it is how reitmans customer service has declined so much. I…read morehave been a reitmans client for many years now since my teens. I cannot believe how difficult it is to return an item in person. Especially when the tag is still on it with clearly all the info you need for a return. Honestly, I am going to avoid purchases just because of the hassle. Ridiculous.

Exceptional service, selection and value at this store. The…read moreowner, Arlette, and Johnny go above and beyond. The best gauge of service is the "after sale" service which was exceptional. Great experience.

Appreciated excellent service by Arlette who worked quickly and efficiently to accommodate my needs…read morewith appropriate selection of boots. I managed to buy 2 pairs of boots as a result. It was a good time of year to take advantage of sale prices. Johnnie and Arlene made sure I got my money's worth. They were satisfied and so was I. Nice people, good products, excellent service! Irene/Irina