Ann Watley (250-661-7143) went above and beyond my needs and expectations to help me out! From virtual walkthroughs, community/location advice and expert contractors to her special resources for painters, handywomen, home cleaners and even a cook who delivers home-cooked soups and meals, there is nothing she can't deal with! I highly, highly recommend Ann if you are looking for a home in Sidney or the greater Victoria area! read more

After 30 years of homeownership, renting in Sooke revealed the hazards of dealing directly with landlords until I was fortunate enough to find a rental through Pemberton Holmes. It was the first time I had been treated as though any of my issues were a priority, and my rights were to be respected as well as those of the property owners. A sudden personal crisis received immediate attention; Stacey and the amazing staff went above and beyond to ensure that I was able to cope without added stress in a very timely manner that alleviated a lot of the fear and anxiety that accompanies such events. Not only was I heard, I was also grateful to discover that they would work with me in drastically changed circumstances to help me through a difficult time in my life. They weren't obliged to make any allowances for me, but their compassion and empathy made a considerable difference to my quality of life even as they worked with me for the best possible outcome. I could not be more grateful. read more

I hired Erin from Pemberton Holmes to manage my condo in Victoria in 2019 when I moved to Ontario. She did a great job finding a tenant within a few weeks and set a great rental rate, so my initial experience was positive. As long as no attention was needed, she was great to work with, but as soon as anything out of the ordinary occurred it became quite evident that she that she was a terrible communicator. I don't know if my experience represents PH's business model, but I worked with Erin for over two years and in case this is how they expect their reps to function, I'd like to highlight the following experiences that I had to spare anyone else from the unnecessary stress of working with this disorganized and unresponsive company: - She did not respond to emails on important matters, such as why a payment was lower than expected, where a payment or statement was, or when they could be expected - She made multiple expensive (non emergency) repairs without asking or even giving me a heads-up first, for example replacing an entire toilet because the tenant said the flush was weak - She did not send me invoices for all the repairs, I've asked for them multiple times, dating back to February 2021 and she never even acknowledged my emails, let alone send me the information, I still don't have them - She only sent the monthly statement of account sometimes, I asked for the missing ones several times, they were never sent - In September 2021 I sold my condo, as part of the close I was owed a final payment, for November 1st rent, I was told the final payment is usually about a month later due to processing, I asked that it come by December 31 to keep my funds in the same tax year, she never responded, and I didn't receive the payment until mid-January I'm sure there are more examples that aren't coming to mind and maybe the above isn't as bad as it felt at the time. In the end I did receive all the money I was owed, after multiple deductions for repairs that I was not informed about or shown invoices or statements for. Since I'm missing documentation to support the payments, I'm hoping if I get audited the auditor accepts the information I am able to provide and the evidence that I tried to get the invoices but was roadblocked... I would recommend you find a more professional organization to work with. read more

Put in applications for several rental units with Pemberton. Never heard a word back after filling out the lengthy applications. Was treated curtly by reception when calling to inquire. A month after finding another rental they proceed with a hard credit check - still having had zero communication via email or phone. Very disappointed with the communication or rather lack there of. read more

I am not a client of Pemberton Holmes but spoke to Christina Holt with regard to a time-sensitive tenant matter. Even though I was not a client of Pemberton Holmes, Christina still took the time to listen to my concerns and explain the options available to me. Christina was generous with her advice, and her knowledge and experience were abundantly clear. Based on my customer experience with Christina, when I require a property manager in the future, my first choice will be Pemberton Holmes. Christina was extraordinarily helpful. read more

They were really helpful upon our response to there online ad on craigslist and they were able to help my partner and I with a 1 bedroom suite in great condition we were both really happy with there fast response and we love the building we are in the neighbours are all well respectful and very nice people read more

Thank-you Wendy, Christina and Property Manager Stacey Scharf for outstanding customer service over the course of the past 6 months. I would be delighted to deal with any of you again in the future and would recommend you to anyone renting or listing! Genuinely good people, who care and treat you with respect! Chantel S. read more

Interesting (but typically corporate) response from PHPM to my earlier review, but unfortunately wildly inaccurate. Granted that I had few if any issues with their management from 2011 to 2015 but I had "perfect" renters at the time, hence PHPM had little to do other than collect the rent. It is noteworthy that a few years back PHPM changed their disbursement date to property owners from the 15th to the 25th of the month, puzzling in view of the efficiency of electronic banking and on at least a half-dozen occasions the rent proceeds were not in my account even on the 25th of the month. Insofar as concerns the recently-departed renters I had voiced my concerns over them almost from the date of their initial tenancy and have archived my emails to and from PHPM as proof of my allegations - their responses, if any, were largely dismissive. I have a tendency to give people the benefit of the doubt and several chances to make good on their commitments and had extended this leniency to both PHPM and the tenants. My property was always in a state of disarray both inside and out, the tenants did ZERO yard maintenance and yet PHPM's so-called "inspections" were cursory and in no way reflective of the number of violations of the tenancy agreement committed by the renters. The small "damage and pet deposit" barely covered the most basic removal of the "personal effects" of the renters who deserted my property and have since disappeared from the face of the earth. I was left with unpaid utility bills and have since the end of June spent $20,000 restoring the disaster left behind to a rentable condition. I spoke with a close personal friend who is a lawyer in North Vancouver and he said that I have sufficient grounds to seek legal action against PHPM for breach of contract, failure to discharge fiduciary duties, damages and loss of potential revenue, but he also wisely advised that taking on PHPM in this regard would likely tie me up in litigation for years in that they are a well-established Victoria firm with considerably greater legal resources than I could muster. It is unlike me to continue this type of argument but PHPM's response to my initial review merits this more complete story. It is the primary mandate of a property management company to act in the interests and protect the assets of the owner, the proof of which should be how they act in the event of "problem" renters. In this regard Pemberton Holmes Property Management have failed miserably. Property owners kindly review this entire post and act accordingly. read more