This review is for the first visit for my 5 week old daughter (my Yelper protege!).
The place was easy to find and checking in is pretty straight forward with my child being weighed (with clothes on?). Odd.
Then we sat down and waited over an hour.
Really?
Once again the public system fails to provide clients appropriate respect to appointments that left me fuming as we waited "patiently" along with many other parents with dozens of noisy children waiting their turn to meet with their pediatrician.
As one who's not done the whole public waiting thing for the last decade (I always went to private clinics - time is money - sorry), this allowed me to discuss matters with my wife if we want to endure extra costs to going private in future visits.
Finally we got called in and our doctor (Mme. Chevalier) impressed me by firstly being apologetic for the long wait and saying "Your time is just as important".
Nice.
She then took care with my daughter and answered all our questions and provided exceptional service. We couldn't have asked for more.
It's hard giving this place 3 stars when given a 5 star treatment by the doctor and we have another appointment this week to see if I can adjust that.
One thing is for sure, waiting over an hour for a scheduled visit is unacceptable regardless of reason. We have children with us, this is very inconvenient.
Doctors with schedules shouldn't be taking clients when they are clearly completely booked for the day. That task should go to the floating doctor to take on emergencies. There's a reason why everything is on a computer and any competent doctor should be able to take on another doctor's dossier if a child comes in with any minor issues that cannot wait a few days. read more