This is the only negative review that I've ever written and I'm sad its come to this point. I'm only writing this review so that others do not have the same experience with their residential landscaping by hiring Pebble Creek Design. Prior to scheduling their service, I could not find anything negative concerning this company which has compelled me to write this review. I'm only at this point because Andy failed to uphold his 1 year warranty to replace tree's and shrubs that have died over the winter. I cannot understand this since most nurseries provide a one year warranty concerning their tree's and shrubs, so this wouldn't cost his business anything other than time and customer satisfaction.
Andy will overpromise and underdeliver. It took him 6 months to complete a 6 week job on my 1/3 acre new construction landscaping. During these 6 months, he used my yard as his personal parking lot for his landscaping equipment he was using/or waiting to use on other landscaping projects. While I was out of town on business, Andy installed my sod and the landscape irrigation system and left it on for 7 hours flooding my yard and my neighbors yard. Due to flooding, my neighbor has had to replace the grass in his backyard and this has strained our relationship, as you can imagine. Ironically, despite flooding my yard and the neighbors yard - my grass has never grown properly because Andy did not provide sufficient spray heads to water my lawn and keep it alive during the oppressive heat of July and August. During the course of my project, I had to hold Andy hostage (by withholding the final payment) until he installed more spray heads for the irrigation system, installed all the tree's and shrubs delineated in the contract and completed my landscaping project since he misred my property line. I've had to replace most of the drip line system to prevent my remaining tree's and shrubs from dying. One of my other neighbors who used Pebble Creek Design for his landscaping had to hire another landscaping company to replace/redo his entire irrigation system...so my experience is not an isolated incident.
Despite my negative overall experience, Pebble Creek Design has a keen eye/vision for design and I am satisfied with my landscaping design - but not the irrigation system or the consumer warranty provided by Pebble Creek Design. Hire at your own risk. read more