First time using Uhaul and the process was so easy! I downloaded the app, checked availability of…read morethe vehicle I was needing and saw what was local, along with prices. I created an account, reserved the vehicle and picked it up without any issues. Belinda was the customer service rep I got when I went in the pick up the vehicle. She explained everything to me, being patient with me when I had questions. She also gave me some additional tips and information that I really appreciated. The drop off was also super quick and easy, Dropped the key off and she told me I'd get the information/receipt by email. I rented a cargo van for two hours (for short local trips) and only paid a little over $30! Super satisfied. I'll definitely be using Uhaul again.

I would definitely recommend U-Haul in Thomasville!! Kim and Larry were amazing!! They provided me…read morewith the friendliest and most professional customer service. Made a stressful move easy!! Thank you both!! If I could give them more stars I would!!

I rented a Truck online at $29.99 plus additional fees and deposit totaling no more than $155. At…read more12:35 My bank showed an attempted charge for $297 Which charges only occur when you pick up the truck.. I called the office to find out what's going on and yes I was frustrated and communicated with a bit of excitement but the owner or Operator an older local business man was extremely rude hung up on me twice, argued he didn't know who I was and when I showed up in person. And was met with more rude behavior he was short and explained he messed up in an aggravated tone and asked if I still wanted the reservation and proceeded to gesture his hand motion to leave. Furthermore I attempted to cancel this myself and it turns out the reservation was altered and now I can't cancel it and fear they may attempt to charge me yet again while I'm trying to find another truck to move... this Penske isn't the issue, rather this local business! Stay away!!! I contacted Penske Customer service and water discussing what had happened and trying to get a hold of the district in charge of this location the agent contacted the business owner or operator whom I had the pleasure of communicating with earlier and he was apparently nice to her and said I was intimidating me a 5'4 female driving a Prius and that He apologized and offered me a free truck to which I had declined.... HE MOST CERTAINLY DID NOT APOLOGIZE OR OFFER A FREE TRUCK! So I stayed on the phone with her while I went back in to discuss options since my time was running out in finding another truck to rent. He proceeded to say what free truck.... "I made a mistake! You never made a mistake before?" The agent on the phone heard it all how he was blatantly rude and a liar. Again.... Stay Away!

Easiest check in process! Benjamin at the front desk was so cooperative and easy to work with. I…read morewas in and out and on the road in 10 minutes!

would absolute give this 0 stars if i could.. you have to wait a painfully long time for them to…read morefind the keys THEY THEMSELVES LOST. they have a bucket of keys to rummage through?? and their bathroom is not clean and i had to clean scuffs off the toilet seat? the cherry on top? rude staff. you can't have a dysfunctional store and a piss poor attitude. please pick one.

I highly warn you NOT to use UHAUL Storage on Trinity Street in High Point if you want to see your…read moreproperty again. U-Haul on Trinity Avenue in High Point is dangerous. Over the course of 4 months in 2023 I was robbed once and my storage unit was looted. In the first instance of being robbed, I was removing items from my storage to my car. On my way to my car with a cart, I passed by a rest room and stopped, leaving the cart only a few feet from the door. It was 7:00PM and the building appeared to be empty of any people. When I returned to my cart around 90 seconds later - my items had been stolen. I went racing to the back door and saw the thief getting ready to leave in his car. The emergency exit was locked and all I could do was watch him drive away. Yes, Uhaul had video but it was impossible to read the license plate. Somehow the thief knew how to exit the building which leads me to believe it was either a staff member or someone with deep knowledge of the building. Just a couple of months later, due to a storage door which did not properly lock, someone with knowledge that the door did not properly close, entered my storage space and stole nearly everything. What about the alarms and the videos??? They are a joke. Your property is NOT protected there. I suggest you read the contract and understand your insurance if you still decide to rent from UHAUL. If it is important to you - don't store there. If you like filing insurance claims and having nowhere conversations with management - this may be the right place for you.

Everything was fine up until about July. I made all of my payments on time before the due date and…read moregot confirmations for them. I kept gettin letters from this storage place saying that my bill wasnt paid and when i went to go pay it there wasnt a balance. Instead of speaking to me directly about this, Uhaul just went ahead and auctioned my shit. The ONLY reason why i have not talked to somebody in the office about it is because my father in law is the last Greensboro City Attorney and I plan to take legal action. We had about $6000 worth the stuff in there with insurance on it with PROOF we were paying and we had sent all that proof to uhaul before they auctioned my stuff and I got no response back. My lawyer is already having a field day, but I'm so glad I at least get to provide this review. I didnt even think of it and now I will be posting this publicly wherever I can.