When I bought my bike I knew Graham Gowe, he is the boss at Right Gear, the "Herald" dealer I've…read morechosen. I Tried to choose well because it was my first bike. I always try to be the nice guy and to have a good relationship with my mechanic, not only because is "better for business" but also because I highly respect this job. I wish one day I can have the same experience. If you think about it, a mechanic is like a doctor. But this time something didn't work. Every time I left the bike to him I had to wait at least 30 days. He was never answering my calls, one time I even had to beg the Herald company to call him for me, I remember the anxiety I felt, not knowing what happened to my bike because his shop was 2 hours from my home. Why wasn't he letting me know anything? Never knew. Luckily for me, Herald was trust worthy and they came in help. In few days I had my answer. A really rude mail, stating that basically was all my fault if they didn't call me. That they refuse to speak with rude people. But I was so happy to have my bike back that I didn't care. I tought that maybe, it was really my fault, maybe, Graham was just really busy, even to answer a phone call. After that I gave him my trust again and I made a series of good photos at his shop, trying to show him that I just wanted to have a good relationship with my dealer/mechanic. I bought a brand new koso speedometer, 120 p and gave him the bike to install it. Another month passed. When I came by surprise, no job done. A lot of excuses and I never saw that speedo again, nor my money. But he invited to come to see a race, of his friend. To make photos, you know. 15 pounds of free tickets. Maybe I was wrong again, maybe it's me, I tought. Well I left a third time the bike there, at his shop. I wanted the tank painted this time,for 100 pounds. Looked like a good deal. 2 months passed. Again, no info, no answer from messages, from calls. Just a big, big silence. I was desperate. I couldn't go on writing to him, there was a pile of nice messages asking what's going on...maybe something bad happened...so I decide to come randomly to his shop, again. When I see him he smiles, he kindly say me that I can't take the bike now because the paint is fresh. But I don't listen and go in the "work area". Bike is there, Open air, under the rain. No tank, no engine cap cover. No fresh paint! it was a lie! Was so obvious! Since my engine cap, which I personalized, was missing, and Rain and dust could come freely inside the engine, I get quite irritated. He says to me he wanted to show it to a customer and he has it in his office. I, probably, wasn't even considered a customer. Sad, without any more faith, I ask to put the tank back and I go home, and never come back. I change mechanic: I find the best I could have, a friend, really. Without him my journey would have been a disaster. Bolts missing, errors, untrue wheels...there was even a screw scraping my brake disk at every turn because was the wrong one and when we tried to remove the sayd disk the bolts were completely rounded. So my new mechanic saved my bike and personalized as I always wanted. The good mechanic, to make every mechanic proud. Not even an official Herald one..! I wrote this because yesterday I tried for the last time to ask graham my 120 pound speedo back, and I think you can imagine how it went...! I'm sorry for him, because I don't think he ever realized it. Or maybe he just didn't like me, for whatever reason. For sure wasn't professional and just dangerous. I'm worried for Herald as well because I don't think they really know the situation and how much something like this can damage they're hard gained results as a company. I'll send them a mail to inform.
