Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

I had a wonderful experience with mark he handled my trade in flawlessly he is very knowledgeable…read moreand pleasant to deal with I highly recommend this location

Stopped in here today to inquire about getting my iPhone camera lens repaired. The gentleman who…read moreassisted me was polite and helpful. He looked at the phone and advised that the issue was with the case - not the camera. He showed me the parts and cleaned the phone. No charge. Truth is- he could easily have scammed me and I wouldn't have known. His honesty is so refreshing - if you need a screen repair- you deserve honest and efficient service and he deserves your business.

Its insane for a legacy Corporation of over 100 years old!, an International Company like At&t…read more would allow their stores to bamboozle customers. My nightmare started in March 2025 when I went to this Massapequa store on Sunrise Hwy and brought 5 lines from Tmobile. The salesman and the manager promised to best my grandfather Tmobile plan of $250 after tax. Shameless salesman guaranteed their first line responder plan: for around $198 before tax, 5 free phones with unlimited data & text. Complete scam artist; turnout the phones were not free; data were not unlimited etc and my fist bill was $758, second $580, third $365. Two managers at different Att stores in Manhattan were disgusted for the deceitful treatment that I received in Massapequa because no current plan can beat what I had with Tmobile. They couldn't remedy the situation and advised me to continue reaching out to Customer Care. After 90 days of fighting, managers at Massapequa are nevrr around, same for the disgraceful salesman. Customer care was no different, even worst. This nightmare with At&t cost me for only 3 months nearly $7,000 total including 5 phones. The salesman took my 5 Tmobile phones which he was not supposed to since the plan did not require. Customer Care @ At&t can't find where the phones are since he, the salesman said he sent them to Corporate. I went back to Tmobile after 90 days, and since the Att salesman kept my tmobile phones; I had to buy 5 new phones; but the Customer care from Tmobile was unbelievable and helps me during the transfer back with discounts to compensate for the lost from At&t, since I was a Tmobile customer for over 15 years. I had to acquire an attorney for help. Unbelievable.

I thought the service was amazing, I have been with Verizon for 40 years. There prices a thru the…read moreroof and try to reach a confident Agent, when you need help is impossible. Anna was so helpful and patient with all my concerns and questions.

Took my Samsung Galaxy cell phone there yesterday..I dropped it had a cracked screen..it worked…read morejust kind of sad to look at as it was fairly new. I waited, he fixed it, great repair job looks new, no problems, clear screen (not cloudy as I read some replacements can be) --Very reasonable price too--very polite guy. I'll return should I have a problem with another cell phone or laptop. thanks

From the owner: Welcome to FixMaster, your ultimate destination for top-notch phone and computer repair services…read more At FixMaster, we pride ourselves on having a team of highly skilled and experienced specialists dedicated to fixing all your electronic devices with precision and expertise. Whether your phone has a cracked screen, your computer is running slow, or you're facing any other technical issue, our experts are here to provide fast and reliable solutions. With our commitment to excellence and customer satisfaction, you can trust FixMaster to deliver professional repairs that exceed your expectations every time. Experience the difference of having true experts handle your device repairs at FixMaster today!

Absolutely no complaints about this store. Very clean, well laid out, and the staff all seemed…read morepleasant and knowledgable. I had popped in to discuss getting a new phone and was paired up with Wilson. He brought me through every step effortlessly, including finding the $500 that T-Mobile was giving me off of a new phone (from the "original" cost of $800 down to $300). When the time came, he transferred everything from my old phone to my new one, discussed all the fees (including those silly activation fees) and then he did a factory reset on my old phone so I knew everything was cleared from it. A+ work at the Massapequa T-Mobile store.

This review is for Steven T. who works at the Sunrise & Unqua Store # 8703…read more Steven T. was patient, polite and honest about my plan details and the pricing, no gimmicks. He told me what was going to happen every step of the way - no funny business. Most importantly my bill reflects exactly what we had discussed, including the discounts. Not sure if it's still active but I called this store about a Magenta Max promotion, and spoke to Steven T. who by phone was able to answer all of my questions about pricing, benefits and the process of opening accounts with T-Mobile. He respected my time as well, actually coming into the store during the time that I could make it, to get me set up. I got 3 lines moved over from AT&T and setup with T-Mo, this process took less than hour.

I went to get 2 brand new phones One of the phones was fine and then when I went to get the second…read morephone I didn't have service or a working Sim card for about 48 hours and every time I went to get it fixed They tried to put me on a regular LTE network when I pay for 5G networks. This place is trash

Great, friendly service. I got a new phone today, and Frank helped me. He was great, and things…read morewent smoothly. About a month ago, I got my daughters phone upgraded, and Moe helped us. Moe was outstanding as well. There were some issues with my daughters phone, and the transfer to the new phone was challenging. Moe made the best of a tough situation, and helped navigate the technical difficulties. Been going here for years and will continue to do so.

I got my iPhone 8 screen fixed from here and they sold me a defective screen my screen keeps…read morejumping form app to app and has a mind of its own I wouldn't recommend going here!!!! Screen also breaks easily very cheap job they do !!!!

I like honest. My daughter cracked her iPhone screen, and…read morewent in for a fix. They took a look, (for free) and told her that it actually got water in it too so fixing the screen would be a waste of money. Thanks guys...........you could have charged for the estimate, and/or charged for a screen repair but you took the high road...........I like honest.

North Massapequa is as good as it gets when it comes to expert computer service…read more Whether it's an upgrade, repair, or a new purchase, the owner Zack will provide expert advice to help satisfy your computer needs and stay within your budget. I brought my computer in for advice on whether to upgrade or purchase a new system. After a short discussion, we decided an upgrade would be an appropriate choice for me and would also save me money. If you are looking for a computer shop that provides personalized service at a reasonable price, search no further, North Massapequa Computer is the place to go. Expert, knowledgeable service. And most important, TRUSTWORTHY. And avoid the big box store for your computer needs, Shop Local.

My husband brought our home computer here recently Zack, the…read morenew owner, saved us money by recommending an upgrade. Excellent,professional, And quick service. And most important, Trustworthy! Personalized service at reasonable pricing that you simply won't get at a big box store.

Craig was exceptional. He listened to the issue & repaired my phone in no time…read more He explained how apple care worked & how the repair would go.

If your having any issues or damage to any of your phones look no further, this is definitely a…read moreplace to go, fast and reasonably priced, my daughter cracked the back of her iPhone, thought there was water damage as well, turned out to be nothing major, replace the screen, phone looks brand new, all done really fast and super happy.

So first off this company is offering a 5% discount for " good reviews and mentioning the techs…read morename" If that isnt manipulating their yelp reviews nothing is Second off, I brought my phone in for a repair that was supposed to be covered under the extended warranty from Google. The manager hid in the back like a coward and made the counter person tell me that they aren't accepting the warranty because of these deep scratches in the screen but otherwise the warranty would have been covered because they don't think Google would accept it. This manager is an absolute loser. Happy when these stores close down. Stay away from these scum.

This place is beyond a joke. A complete disaster run by incompetent, dishonest people who have zero…read moreregard for their customers' time or money. Do yourself a favor and stay far away. I put down a deposit to order hinges for my laptop and was told they'd arrive in a week. A week and a half passed with no update, so I had to call them--only to be told the parts were delayed and would take another week. Fine. I waited. Then, after another week and a half, I called again and was told the parts had finally arrived and that I could come in to get my laptop fixed. So I show up, ready to finally get this issue resolved--only to be told the parts were never delivered and that someone had called me to let me know. That was a straight-up lie. No one ever called me. No updates, no communication--nothing. Every single step of the way, I had to chase them down for answers. This place wasted an entire month of my time, and for what? Nothing. I could have gone somewhere else and had my laptop fixed weeks ago. Instead, I got lied to, strung along, and ignored. This is hands down one of the most unprofessional, unreliable, and downright shady businesses I've ever dealt with. Save yourself the frustration and go anywhere else--unless you enjoy getting scammed, lied to, and having your time completely wasted.