My mother is elderly. With medical problem. The bank keep making mistakes that is causing checks to…read morebounce. And making her doubt herself and feeding her mental health. They are taking advantage of her age. Highly DONT RECOMMEND anybody to this bank.

The services and staff are wonderful. The website should be redesigned. It's difficult to find the…read morelogin space, and the table of context and index is too confusing.

Now granted, Hawaii National Bank isn't the biggest or most convenient of banks to do business…read morewith, however my family has been banking at this branch for almost 20 years and the ladies in there (Karen and crew) are the sweetest, nicest and most personable people you'll ever meet. Friendliness aside, let's talk about service. To me, I picture this branch to operate like banks of old when everyone knew each other on a personal level, and not only do they remember your name but more importantly, your preferences. I haven't encountered such personal service at any other bank, at any other location. Example: these ladies will personally call you BEFORE your account gets overdraft! I know this because my late mother had 4 accounts here and they would keep tabs on all of them. They'll call to say, "this account has a pending charge but will overdraw it, you want to transfer money from the other account?" And again, they've been doing this for years for us. And it's not like any of these ladies are a relative, we're just regular old loyal customers is all. Again, no other branch I believe would do this. Plus when my mother passed away, they sat down with us and made handling all the legal stuff with them a breeze. In efforts to consolidate banks I wanted to close these accounts and just go to one bank (not this bank but the one my husband works for!), but just because the ladies at this branch were so professional and wonderful to us over the years, I can't move myself to leave. Now that's how you keep a customer!

These people have the worst customer service I have ever experienced! They are rude, mean and…read morenasty, especially if you are a new customer. I needed to set up a joint account with my elderly parent who is in dementia ward so I can pay his bills for him, and the person I dealt with basically accused me of plotting to keep getting his SS checks after my father dies and refused to open an account for me. She said the only way I could open up an account was if I brought an 87 year old man with dementia into the bank to prove his identity, but with 3 clicks of a mouse I was able to open an account online with an online bank. I have worked right next door for 10 years, so this bank would have been super convenient for me, but now I understand why there was not a single customer in the bank that day. Do not give these people your money!

I got my first vehicle through this bank and recently found out that I was overcharged $10K over…read morethe vehicle's value. I'm in awe. This probably happened to me because I didn't understand anything about the whole process as my goal was to get a vehicle. This bank allowed the dealership to overcharge me!

Great bank could be better Employees need to show more…read moreenthusiasm towards customers. The more love they show the better they draw. Another is the high charges in my opinion they seem to be coming a big bank.

Great service and been doing some banking at this place for decades. Made a phone call because the…read morewebsite had changed and I needed to create a new log on account. Person too the time to get my information to set up my Account. Few days later received a call that I didn't pay my credit card bill, I said because of the new website I couldn't pay it yet. She was helpful and even used my account and made payment for me. That helped me out until I could log on the account and pay off my card.

One of the few businesses in hilo that has great customer service and clearly communicates with its…read morecustomers. They are honest, transparent, responsive and helpful on all insurance matters. Highly recommend them. May not be the cheapest but you get what you pay for.

What I find reprehensible is that this specific state farm knows my husband has passed, they have a…read morecopy of his death certificate, and yet they continue to issue any monies owed via check, in his name??? I am his surviving spouse, they should go to me. Yet there has been no communication nor attempt to see that this is resolved. Terrible and awful way to treat a long time customer of over 20 years. Shameful

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

What a smooth transition from my old Medicare thru Jessica Arruda! Smart, savvy, and patient. I…read morehighly recommend!

Nyssa is awesome! She brings value to my business! I look forward to working with her for a long…read moretime!

I recommend Nyssa from Mahinabeam Bookkeeping. She came up with many ideas to help me lower my…read moreincome taxes. She will take care of you.