Every year I have to go down to city hall to get my pup re-licensed. No big deal, especially because no matter how busy I've seen the offices, I've always been in and out of there quickly- like within 10 minutes at the MOST! And the staff have been friendly and helpful every time.
I've also had to go in person to take care of a ticket, and the woman at that particular desk was kind and helpful, too. My only complaint was that the ticket said to go to one location, but when I got there, I was redirected back to where I had started off. No big deal, just a bit annoying.
Even on the phone, the city staff are helpful and kind. In one instance, I had forgotten to pay something (can't remember what now), but the woman on the phone very kindly helped me get the information I needed, and made sure I knew I had to call her back with the payment confirmation by a certain time (well before closing) to make sure I wouldn't be penalized. I was so grateful for the heads up!
There's a ton of info on the city website, but if you have to go down in person, it's not an unpleasant experience. :-) read more