My friend was struggling to put her wheel back on after taking it off to transport it to my house…read more We went down to Bill Nickson having been there before and found them extremely helpful . No hesitation to help on this occasion either and sorted us out with the spacer ( that should have been supplied when she bought the bike ) not purchased from them may add and she was back up and ready to ride . Fast , friendly and no charge. So thanks again to staff in there. Wouldn't hesitate to recommend. Thank you

Just bought a second hand bike off Facebook. They were more than happy to help. The bike was…read moreoriginally bought from their shop. I told them that I was new to cycling and they helped with everything. Didn't over sell me on anything and when I didn't understand how to switch my hub, they just told me to come back and do it for me. I didn't spend a lot but I'll definitely not go anywhere else. Find somewhere good that's local. Never go anywhere else!! Brilliant staff and service.

Very bad company with terrible customer service that refuses refunding items stating unfair…read morearguments

Poor customer service After reading previous…read moredissatisfaction, there appears to be a recurring theme, where Merlin cycles are rather unhelpful when it come to problems with delivery/return. Poor customer service. If you want a stressfree experience there are better cycle shops online! My story: I order a front derailleur to fix my bike for a race, thought Merlin, reliable no worries. Ordered on 6th and opted for premium delivery. With dpd. It didn't arrive until 10th! I contacted Steve at Merlin to request a refund, which he agreed to if it didn't arrive next day. I warned Steve at Merlin cycles on the 9th that the tracking for dpd said they had shipped in to Cornwall (I live in Glasgow). After several emails I still received no reply until the 15th! While Steve stated he had a family bereavement which is terrible, he then said he would renege on that refund because I had opened a PayPal case for the exact cost of premium delivery. Is this helpful? You might not be responsible for DPDs error, but they were couriers of your goods and hopefully customer satisfaction means something. At no point did I know or Merlin cycles website display they had closed business for the week. Still waiting on a refund.... Keep treating customers like this and we'll see how long business lasts.

Used the online shop a number of times and always had good servicr but decided to pop in to see the…read moreshop. We were greeted by a bloke who seemed to not want to be there when we started asking questions. The bikes all have prices but are not actually the price for the spec... They all have 'from' prices which isn't really helpful. For me I would like to know how much something is without having to keep asking. Shame really as the online service is so good.