Josh, Joseph and Christian arrived the day of our emergency, today, and cleaned our house…read moreperfectly. I cannot recommend them more highly. They even made me laugh under difficult circumstances.

Found water Tuesday evening in finished basement. Called ServPro Wednesday morning and was told…read moresomeone would call within the hour. Waited 2 hours and called back. This individual told me they would call within 2 hours. I waited 3 hours still no call. Thursday evening I get a text at 9pm from ServPro asking if I needed their services. I immediately called the number back and no one answered. Then I finally get a call from the person that texted on Friday morning and they gave me an appointment for Sunday evening. Really ??? Water in basement and they can come look 5 days later???? What an absolutely terrible company. Zero communication from them. Calls go unanswered. I get they might be busy, but to be told timeframes and not meet any of them? Will NOT EVER use this company.

Matt G was at my house on time for carpet cleaning services. My carpet was a challenge and he did…read morea terrific job with removing stains and overall cleaning! He went the extra mile to make my carpet look new again. FIVE stars for Woodard restoration services! Contact Woodard restoration for all of your cleaning and restoration needs. Kyle Fenton, MO

For years, I've tried every over-the-counter grout cleaner and it's never made it a single lick of…read moredifference. Today Jeremy came, and in a little over an hour my grout looked brand new. Jeremy was polite, punctual, very friendly and clearly cared deeply about doing a great job. I can't believe I didn't do this years ago.

Worst company ever. They do not stand by there work. They came out to do work at our subdivision…read moreand totaled my car and did not even compensate me for anything! Totally beware awful they do not know what they are doing! When the carport fell i started out with just a broken window and a dent. With their poor work ethics I didn't have a car by the time they were done!

We hired Atlas Restoration as a general contractor for repairs to interior and exterior from…read moretornado damage. We chose Atlas based on their positive reviews. The initial meeting went well, and they seemed knowledgeable and professional and talked through the whole process. Atlas did a walk through with us and informed us which rooms we needed to empty, where we should put the items, what they would tarp, and what could be left in place. They explained that they would put down floor coverings, tarp off their work areas, and put dust-eaters in those areas. They said I would need to clean out my refrigerator because it would be unplugged and wrapped. These specific items were written into the insurance estimate and the insurance company paid Atlas to do these things. Ultimately, Atlas did none of the above. There was significant damage to my home and personal items from drywall dust, paint overspray, and paint drips/footprints. Drywall dust and debris were in my HVAC (not completely unexpected from a remodel, but this was caked in), all the internal parts of my brand-new refrigerator, between the floorboards, in light fixtures, in closets, in pictures frames, and in cardboard moving boxes. They also must have had the windows open because drywall dust and debris were in the windowsills and caked to the screens. Paint overspray was on floors, walls, doors, doorknobs, and windows. Paint footprints were on my dining chairs, desk, moving boxes, door mats, and front porch. They set up stations to cut wood and metal in my garage and driveway with the garage door open and got wood and metal shavings in everything I had stored in the garage. When I complained, Atlas said they would have to file a supplemental insurance claim for the cleanup. I told them the insurance had already paid them for the prevention that they did not do. They said insurance would pay for this as part of tornado clean up. The insurance had already paid for initial tornado clean up and this was not part of it. Atlas then had a cleaning crew come out twice, but they just did basic housecleaning (sweep, mop, dust.) When I told Atlas this was unsatisfactory, they said that this was the fault of the subcontractors and they were not responsible. We were left with hours of cleaning and permanent damage. In addition, there were numerous other issues. Items that Atlas was paid for by insurance were not completed or were completed with cheaper products. For example, Atlas was paid to replace some of the blown in insulation in the attic but instead spread out existing insulation. Other acts of unprofessionalism included using our personal tools from our tool chest (tools left lying around the house), rummaging through our storage closet for paint, using our washer/dryer, using our dining chairs/desk/moving boxes in place of step ladders, and using our personal trash cans and brooms for drywall and paint cleanup and ruining them. This left partial paint footprints on all items and broke a box of wine glasses (box labeled "fragile - glasses".) When I complained about these things, they said that they are not responsible for their subcontractors. When I said that as the general contractor, they were, they told me, "It was probably like that before and you just didn't notice." Of course, the job also took much longer than promised. This would have been understandable if we were waiting for materials but that was not the case. Despite initially promising that they focus on one job at a time, it was clear that they were juggling jobs. They only worked at my house 2-3 days per week. There were multiple times that I was asked to meet them or be there to accept a delivery and they no showed. There were also times when I would get very last-minute notices, all impacting my work schedule (taking unnecessary time off or needing last minute time off.) There were even more issues than mentioned here. They ultimately completed the big-ticket items (roof, siding, electric, cabinets, drywall), but their lack of oversight and professionalism that caused significant damage and stress was not worth it. I would not recommend them.

We contacted Cox Roofing and Restoration to inspect the roof of a building we were considering…read morepurchasing. Mr. Cox was prompt, thorough, and extremely knowledgeable. He used a drone to carefully inspect the roof, explained the issues he found, and communicated with us in a timely and professional manner. Although we ultimately decided not to purchase the building for reasons unrelated to the roof, we were very impressed with the service we received. We would not hesitate to use Cox Roofing and Restoration in the future and highly recommend them!

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

They cleaned seven of my eight heat vents we couldn't get the other openned heat vents and then did…read morefive cold air vents. Also the dryer vent. Moises showed me that I needed repairs and when I saw the vents came into my addition built in 1929 and it goes out to the cupboard space out to register. I am grateful for the work done.

Because I had a horrible experience with the last carpet cleaner I hired clean green to clean my 1…read morebedroom, because the first place did a horrible job. They Quoted me a price for 1 room for $69.99 which was fine. However this was a bedroom with a king sized bed and a dresser which I said they didn't have to move. They charged me $120. For stains they didn't attempt to remove. Nope off my list. I tried to call no answer. Btw my carpet is really pretty clean. No disgusting stains at all.

Josh and his team are courteous, respectful, service oriented and thoughtful. Sometimes restoration…read moreservices focus on upselling their services. Not Josh and company. They performed the job with skill and care. I highly recommend this service but also hope you never need it.

Zach was just here, checking for mold in our house. He was very knowledgeable about the mold we…read morefound and explained what needed to be done. We decided to follow his advice to correct the problems.

if you need water remediation from a trust worthy company that is on time and cares call Water…read moredamage restoration. They have high quality workmanship. You won't be disappointed with their services.

They came out right away to assess the situation, very professional and informative! Did a…read morewonderful job cleaning up everything and making sure I understood the process! I would highly recommend them to anyone! Even though this was terrible to go through, their team, made it a lot easier for me! Thank you!

David Michaud and team were a pleasure to work with. They provided us with weekly progress and…read morewere polite and responsive. We look forward to working the Chesterfield, MO team in the future.

Friendly team that is professional and did quality work on my house. I would use them againread more