First I would like to start by saying I have been in this office for sometime. The telephone manner…read moreof most of the ladies that answer the phone can be very rude to say the least. And they'll put you on hold forever. Are you under staffed? The wait time on hold is unreal. It's my understanding that there's new owners here and the service is getting really bad. I've had two new doctors within a year. My original doctor resigned before the two new doctors. My latest Dr. Andoh I saw I believe in September 2025 or around that time. I asked her for a script to get my yearly diabetic shoes. She informed me that I didn't need a script. Prior I know I always needed a script but I took her at her word. Knowing she was the doctor and maybe things changed. Well I called the shoe person and they informed me that I needed a script. They said Dr. Andoh gave me bad info. I called Foot and ankle back for the script and Joann informed me she would send Dr. Andoh a message to fax same to the shoe specialist. The doctor nor the office sent the info to the shoe specialist. After almost a week. I called Dr. Andoh back and was put on hold for sometime. Now after all this she's refusing to give me a script for the shoes because I haven't seen her since September???? Reminder she told me I didn't need a script in September. I did have an appointment with her in December but she was out sick. I don't know her illness and really don't want to know. But the last time my doctor was out sick with COVID and my new appointment was a week after he returned and I caught COVID. I wasn't going to catch anything from her, so I was waiting for awhile. This office seems to be trying to over bill patients. Why do I need to see the foot doctor every two or three months when I have no serious issues. I have no issues. BEAWARE . What could improve is better training for the doctor and staffing that answers the phone.

Absolutely unacceptable behavior from the office staff. Called my 93 year old Father , 1 hour…read morebefore his routine visit and cancelled. Stating they no longer take his insurance. I said we would pay the 65 dollar visit out of pocket. I had taken oof of work to pick him up. They Refused to see him. Unapologetic and dismissive. It is a simple nail trim and they refused to see us even if we paid.