My mother had a stroke and was able to receive rehabilitation at the Dennison Ave location. My…read moreexpectations were not very high at the beginning but it only took a few minutes and I knew this place was for her. It was 100% better than I expected. From the security staff, the house keepers, the kitchen staff, Nursing staff and the therapists EVERYONE was just amazing. I am so grateful to every staff member who cared for my mother. If a loved one in your family needs care, let this team take care of them. For the family members, stop in the cafeteria because the food was out of this world. Thanks again to every one. Keep doing what you are doing because it makes a difference.

My husband was admitted to Doctors' Hospital after having seizures and a stroke. He received…read moreexcellent care there, but after a month, he was transferred to unit 3 West at Select Specialty Hospital near Victorian Village. The staff, i.e. nurses, aides, and physical therapy tried really hard to get him better, but after month here he went home to Hospice. Lauren, the case manager, helped coordinate his transfer from here to Hospice at home. A special shout out to Elaine, Mary, and Sean. Thanks from the bottom of my heart! The other staff were great too but I can't remember everyone else's names. The skin therapy team got him a pressure wave bed to help prevent him from getting pressure sores. Even tho my husband was bedridden for a month, he never got a pressure ulcer. The building itself is very old and was a constant source of discomfort. The room had no air conditioning or heat- none, zip, nada. I brought in a small space heater and I was grateful that no one made me take it home. The ancillary staff were wonderful, too. He couldn't swallow, so he was on a thick liquids diet and a tube feeding. He loved chocolate so the dietary staff worked with me to get him thick liquids he would like. They put special boots on him to prevent foot drop. He was bathed regularly and the staff put in and took out his hearing aides. They never lost his hearing aides! Every day they got him out of the bed and into a chair that was specially made for patients who can't sit up on their own. It was uncomfortable at first, but the nurses always gave him his pain medicine an hour before getting him up, so he was able to tolerate it and the change in position was good for his body and lungs. His doctor kept me informed of changes in his care and he even called me on my cell to discuss things if I didn't see him while I was there. This hospital helped him make it home to me in one very good piece! I'm so sorry my husband died, but he went peacefully.

My first visit there in January from an October rescheduled visit and the initial…read moreintake/registration person had my first initial with the wrong birthdate but the right social. Of course, it took a minute to locate me. But once they did, I was properly setup in just a few minutes. This was for an eye exam and optic nerve photos. I was told the visit would be 1-4 hours so I expected it to take a while. My physician was on-call which left her dealing with emergency patients while conducting her scheduled patients. At one point I played a game of "What are the differences between Exam Room A and Exam Room B" during my longest wait which was 30 minutes. It's an industry issue - same types of waits at my former eye physician office as well. Even with the wait, the appointment ended up being 3 hours and 20 minutes. All the staff were pleasant. I felt like an individual who was being heard. The decor was generally scarlet and (mostly) grey with some black thrown in. There is a little "cafe" on the first floor but it looks like it's really just a place to pick up a snack or drink while they are open. The building is next to the Spectrum Building at Gowdy Field and is easy to get in and out of. I didn't notice any bike racks. There is a traffic light there but at busy times of day, people will run it, so be careful!

I've been a patient with Havener Eye Institute for 4 years. I see Dr. Livshitz. She is incredibly…read morecompassionate, knowledgeable, and explains everything thoroughly. When I originally went in for a Diabetic eye exam after losing my pancreas transplant, she immediately did laser surgery because I'd developed advanced diabetic retinopathy in my right eye, with no symptoms. She saved my vision! I went in every 6 weeks for 3.5 years and I'm now down to every 8 weeks. We've been doing injections for the past year or so. All of the nurses and imaging specialists are wonderful. I've been to each location and they have signs letting you know that due to their specialty, appointments may take hours. This particular location has a small waiting room once you're called back, but it's manageable. For the care I've received, I couldn't recommend them more! A special note: Gabby (one of the nurses) was super helpful by suggesting I keep my eye drops refrigerated to help soothe the scratchiness post treatment. She also explained everything she was doing!