Fantastic realtors! Jessica has been such a patient realtor during our time of transition. We can't…read morewait to work with her in the future!

I wish I could say that I enjoyed working with this company but I did not. First, they charge you a…read more$250 realtor's transaction fee, which they sneak into a contract that you sign and do not explicitly explain or otherwise point out to you. Yes, this is on top of their commission (which my agent didn't really earn as I chose the house myself and came to him saying "I want to buy this house"). While these fees are becoming more and more common, there are *many* realtors who don't charge then to the buyer and unless you feel so strongly you need to work with this company, which I don't recommend even if there was no fee, you should find another one of the hundreds of agents in the Cleveland area. My agent was Brian, and to skip to the point he made several inappropriate comments about my body and maybe one lewd suggestion(?) while we were in house alone together when I was looking to buy it. When I brought this up and asked for an apology he said he was "sorry if I was offended" or something to that effect...which isn't an apology. I'm taking the time to write and share this because I want to make sure another woman doesn't have this experience with Brian. What is with men who think that they can comment on a woman's body? It's so highly inappropriate and uncomfortable. Otherwise, even if you are a man, I don't recommend Brian. When I asked him if he could hear the dogs barking in the backyard when we were in the house (which you clearly can) he said no...aka a liar who just wants a sale because he lost his other job. Also, I contacted him asking about the final walkthrough time and him getting that set up with the seller's agent, and he said he hadn't thought that was necessary so he hadn't arranged one. This is unheard of, this isn't the agent's call as to whether or not there should be a final walkthrough, it's a right of the buyer and up to the buyer. I then asked why he thought that and if he had followed up with the seller's agent to make sure that the sellers fixed the one thing I had asked for and he said he didn't. He then did follow up, but it seems very silly he was discouraging me from a final walkthrough and wasn't staying in contact with the other agent. This was one of the many things I had to stay on top of for him to do, even though he had it pretty easy in my case as I had a 20% traditional loan offer and again, had already picked out the house. So he didn't need to do much to "earn" his commission but never really did anything without me having to follow-up. There are many similar type things that happened. Finally, this agency recommends a lender that is horrible (mostly one star reviews on Yelp) and they did an awful job. Instead of helping me with the lender he recommended when the lender was doing incorrect things (e.g. added points without even telling me, got the earnest wrong in the contract by $1000), he was always making excuses for the lender by saying they were busy right now with low interest rates and everyone wanting to refinance. This was less than helpful and a bit unprofessional when these were basic, and pretty serious, mistakes the lender was making. It felt like the good ol boy club where they were both making excuses for each other instead of actually just doing their jobs. Needless to say, although I got the house, the whole process was a lot more stressful, painful, and quite frankly more inappropriate than it needed to be. If I didn't have my mother for guidance to know what Brian *should* be doing and providing me with I would have been very lost and missing important things about the biggest purchase of my life. I strongly urge you to pass.

Gretchen was INCREDIBLE. She listed our home to sell it for us, and at the same time she was…read morehelping us try to find a new home to purchase. She walked us through a few homes and after just a short bit we found one that we loved and put an offer in on it and went under contract, contingent on the sale of our current home. We went under contract on the house we were selling the very next day! Gretchen helped us through the whole process for both buying and selling our homes. She helped us through inspections and a few difficult situations with the buyers of our home, but in the end we were able to close on BOTH homes within 24 hours of each other....in LESS THAN 30 DAYS! We went under contract on the homes on September 26th/27th, and we closed on them on October 24/25th! She made the stressful process so much better and I could not be more happy that we chose Gretchen to take care of us. We will definitely use her again in the future. :)

Incredible Mannerism and great communication, she definitely made my first time buyer experience as…read morestress free as possible

UPDATE December 2020 - I recently sold another property using Paula McQueen. Not only do all of my…read moreoriginal comments seen below still hold true, but I can add another positive to the list: The year 2020 has been full of stress for all of us. More than once, I found myself quite anxiety-ridden during the selling process. Paula operates with an extremely high degree of emotional intelligence, and was able to leave me feeling at ease each time. I think this woman is part realtor, part therapist, LOL! She really is amazing. [April 2017] - I've owned seven properties over the years, and have experienced a wide variety of realtor expertise ... everything from the "quite good" to the "so-so". As such, I have plenty of comparison stories going into this review. I can honestly say that having Paula as a seller's realtor has been my first experience working with a truly GREAT professional. From start to finish, Paula handled every detail with the utmost care. She understands that people buying and selling real estate are dealing with some of the most important and complex transactions in their lives, and this shows in all of her communications. I recall at one point referring to her as the "Queen of Follow-Through!" One thing separates a great realtor from all the rest is how he or she handles the "blips" or "glitches" that sometimes arise during sales. I experienced such a "blip" during my recent sale, when the closing took longer than expected. Paula was terrific. Not only was she supportive, with speedy responses to all of my concerns, she was appropriately assertive in communications with other parties. Her extensive background with all of the paperwork and procedures involved helped calm a number of frayed nerves. Paula's advice from the very beginning proved extremely valuable. One thing she and I discussed early on was an appropriate listing price. While it's tempting as a seller to try and get as much as possible, the biggest mistake one can make is listing a property too high early on, and then getting stuck with an aging listing. (I know - I've made that mistake more than once in the past.) Paula had done her research before coming to my home, and suggested a listing price based on her research. I went with that price, and sure enough, we had multiple offers in a few days. She somehow manages to take some of the stress out of buying and selling! I wish I could give her more than five stars! :-)

I was in the market for a single family home in the Parma, Ohio, neighborhood and I needed a…read morerealtor. From surveying the on-line reviews, I noticed a realtor, Paula McQueen, of REMAX Trinity which stood out. So I gave her a call. From the initial call with Paula, I knew she was the one. Paula took the time to get to know me and what I was looking for in a home. Fast forward a little over a month later, Paula found the house I was looking for. The house met all my wants which was challenging as I had many wants not to mention it was a seller's market with minimal inventory. The lack of inventory made it frustrating but Paula never gave up and remained relentless in my pursuit of a home purchase. Paula treats all her clients as they are her family. She exceeded my expectations and was always a step or two ahead of me as her buyer client. Doesn't matter what type of house you are looking for, Paula will work tirelessly for you until you get the home you're looking for. She will also will advise you of the goods, the bads, and the uglys on a home so you can make an informed home buying decision. Let face it, buying a home is a big decision. So if you are looking for a caring, highly experienced, Cleveland area knowledgeable realtor who will work tirelessly for you, I recommend you giving Realtor, Paula McQueen, a call. Have a chat with her and you will know what I'm talking about.

To describe Jen as professional, knowledgeable, and highly responsive is an understatement. She…read moregoes above and beyond, every step of the way. We trusted her instincts regarding pricing, and the home sold in less than 2 days. Since we live out of state and were helping my mom sell her home after she was no longer able to live on her own, Jen not only guided us and kept us informed throughout the process, but made herself available to let in repairmen and check on the house. We often got updates before 7am and she responded to our questions even late at night. I am so very grateful we chose Jen as our agent and am confident that this is her normal work ethic for all her clients. We highly recommend Jen Kostos.

I had previously left a negative review due to a misunderstanding, which I am pleased to now return…read moreback to with 5 stars. I worked with Jim O'Neil and Connor Chestnut who were both excellent. To date Connor is one of the best Realtors I've had show me a home since I started looking in Ohio 2 years ago. We had a slightly bumpy start since I'm a RE Broker and Lawyer myself, but ended on a great note, so I highly recommend them.

Working with Heather was a great experience. She was knowledgeable about all my questions, was very…read morequick to respond, and fought for me throughout the process. She made my first home/rental purchase much smoother than expected and went above my expectations from the start. I would highly recommend her to anyone looking to buy or sell for personal or business reasons.

We worked with Heather to buy a house in 2024. We were coming from out of state and she went way…read moreabove and beyond. Very responsive and willing to answer any questions we had. This is the 5th house we've purchased and she is by far the best agent we've worked with. Anytime someone needed to be contacted, she was on it. She set up everything and we barely had to do anything. Made relocating so much easier. Even after closing she was helping us with issues. Would 100% recommend Heather Dimitrov. Won't find a harder working agent. Update: Used Heather to buy our first income property in 2025 and again, she was amazing! Worked very hard for us and showed us numerous properties. Would still 100% recommend her!

Lisa is outstanding. Within a week after listing, we received four offers and was under contract…read moreand we were able to do the closing within a month. She was able to do this because of her marketing skills and huge networks that she has. While the house was in the market, it was one of the top listing in Zillow and got over 10 showing and an offer within the first two days. When I was prepping the house the house for putting in the market, I contacted three realtors recommended by US Homelight services and couple of other realtors and decided chose Lisa for marketing the house. When I interviewed Lisa, she promised I will be happy with her service and she stood by her word. Throughout the selling process Lisa was helpful, transparent, and prompt in communicating and walk me through the process. Without hesitation, I recommend Lisa to anyone who is looking for a realtor.

Lisa is a true professional. She goes the extra mile for every client to make sure they get to…read morenotch service. The marketing and advertising for homes is the best in the market. The professional photos, staging, and 3D tours make her listings stand out to others on the market. I highly recommend her service.

I cannot recommend Taylor enough. She was always incredibly patient, kind, and knowledgeable. I…read morecould rely on her for her advice and honest opinions. She never tried to convince me to buy something, and she always listened to my thoughts and concerns. I was unsure about how this buying/selling process would go, but Taylor made it easy and smooth sailing from day 1. If you need an honest, hard-working realtor, Taylor is the way to go! Thank you Taylor for all of the hours (and miles) of hard work. I couldn't have done it without you!