What a nightmare experience!…read more I feel like I experienced old school bait and switch. The salesman either flat out lied to me or I am not sure what. I specifically asked what the difference was between a base model and a premium. He said let me check and went inside to check. He came back out and he told me that upgrading to the premium provided extended range. I based my ENTIRE purchase decision on this detail. This was not the case. The premium vehicle I purchased does not have the extended range. Please do not trust their salesmen and just drive to Tulsa if you need a Ford.

I had my car serviced here and everyone was super nice and helpful. If I ever need a new car I will…read moredefinitely buy here.

Exceptional Experience! Desi and Kobi were kind, proficient, and professional--consistently going…read moreout of their way to accommodate us throughout the process. Desi managed to provide us with a new sunroof motor at no additional cost. While speaking of a previous concern with an entity outside of Doenges, Kobi took it upon himself to provide us with additional documentation and help us to fill this out (this entity is not under the umbrella of Doenges and, therefore, the staff is under no obligation to assist with such matters). This was an extraordinary, time-saving help. Thank you so much to Desi and Kobi!!

We purchased a vehicle in May 2019. Dealership did not provide the lien release when purchased…read more They provided once we asked about it. Next, they added on a warranty that was neither asked for nor explained other than "you need it" and "it covers everything". Took it in to the local dealership for a repair and guess what. They never filed the warranty paperwork. Be very careful about this dealership.

Busy yet friendly service department. Love the attention to detail and the smiles from everyone.read more

Bait and switch. Made an appt ahead to test drive a vehicle. Told me it was still available in all…read morecommunications. I drove an hour to get there. They then kept me there for hours only to tell me the car wasn't drive-able, had serious problems and they would probably just auction it off. Of course they had another vehicle for me to test drive. Only 5 grand more. And more "like what I was looking for". The car that won't drive is still listed online at a "great price". I would stay far away from these fraudsters.

I have been car shopping all week and received the run around at every lot in Bartlesville and…read moreTulsa, I pulled onto the lot and Will Turner greeted me and if I'm lying I'm dying- an hour and a half later I'm in the truck I wanted and at the right payment and all! I did not know this was possible- thank you, Will Turner, you have restored my faith in humanity!

In my opinion, my experience with Patriot Chevrolet has been extremely disappointing. I purchased…read morewhat I believed was a NEW vehicle on 8/21/25. After the sale, I discovered the vehicle had already been registered with GM on 5/5/25, which reduced my factory warranty by almost four months. While reviewing the paperwork in the glove box, I found the official Oklahoma registration, which clearly listed the car as a "Dealer Demo." This was never disclosed to me during the sales process or paperwork signing. Had I known this upfront, I would not have purchased the vehicle. To make matters worse, on the very first day I owned the car, multiple error messages and warning lights appeared, and it already needed to go into the shop. I raised my concerns with management and requested either to return the vehicle or receive a financial adjustment. At one point, I was told the dealership would unwind the purchase if I removed my reviews. I did remove them in good faith, but the dealership later told me that the rollback could not be done after all. From my perspective, this shows a failure to disclose important information that directly impacted both the value of the vehicle and my warranty coverage. I gave Patriot Chevrolet the opportunity to resolve the situation fairly, but they chose not to.

I worked with Jeremy in Sales at Skyway Honda. I'm from Pennsylvania but as an airline worker I can…read moretravel for free. After much shenanigans and game playing by dealers in my state and even neighboring states, I ended up purchasing from Skyway Honda. They played no dealer games. The three biggest ones lately being: - Charging more than MSRP (I refuse to pay that). - Exorbitant dealer fees to the tune of $600-$900 extra for bologna (and often illegal add-ons). - Dealer added accessories that are grossly inflated by the dealer and as they claim that they can't take them off, you're basically blackmailed into accepting them. Skyway had none of those and they were honest, fair, and easy to deal with. It was worth the trip and the 1,300 mile drive to get my new Civic back to PA.

I purchased a 2019 Mustang GT from Skyway Honda with 42,000 miles on June 1, 2024…read more I was provided with the Carfax for the car I bought and it showed 2 minor cosmetic accidents, what was not included in the Carfax was that the car had an additional accident that it had been involved in that required mechanical repair. I would have never bought the car had I known that 1: It came from auction, 2: had an accident that required mechanical repair, and 3: I wouldn't have paid what I paid for the car had I known about the additional accident. 2 weeks after I purchased the car, the catalytic converter went out. I am very familiar with cars and catalytic converters don't just go out all of a sudden. They start to smell and illuminate the check engine light first. Due to this fact, I have reason to believe someone at the dealership purposefully hid it from me. I did nothing that could have caused a cat failure within 2 weeks. I didn't complain about it when it happened because I was able to get it covered under the dealership emissions warranty. A few months later, I am being told by two different sources that I need a new engine due to the fact that the piston rings are bad. I have been quoted $7,500-$12,000 for a new engine. The engine has roughly 50,000 miles on it and I have babied the it as well as done routine maintenance. There is nothing I did that would've caused the engine to fail. I believe that I was sold this car with known MAJOR mechanical issues. After a couple attempts to get someone from the dealership to contact me to no avail, I threatened a lawsuit and only then did the General Manager of Skyway Honda reach out. I told him all of the above & to sum up what he told me: 'should've bought the warranty and that there is nothing he can do, that the Carfax are used as a reference for them and they don't know everything about the car'. You should be able to trust the people selling you a car. They clearly don't care about their customers or reputation.

At first, my sales person was lovely. I declined two vehicles and suddenly she found me another one…read morethat I didn't get to research because it wasn't on the website yet. I noticed before we bought there was damage to the front fender. She told me that was minor, but they would have it fixed completely And get me four new tires. when I arrived to get the vehicle, the tires are not what I thought or brands I have recognized so I took it to the tire shop. The tire shop told me they were three Chinese tires and one tire was not replaced at all and had 60% tread gone. I ended up having to buy different tires myself. I spoke to my sales person about that and she said she would try to make it right, but she did not. Then she told me she would get me another key made and when I ask her to do that she sent me to another dealership to do so when pulling into the new dealership to get a key made, they noticed an engine light on and when they checked it out, they said there was a crack in my radiator due to damage from the front that must've been in the same damage. I had to have my cracked radiator replaced again. I spoke to my sales person who said she would make it right but she has not. she just told me that the dealership that I went to did not like her dealership is why they were trying to sell me a car. I told her they did not try to sell me a car. They were just telling me the Facts. When I picked up my car from the repair shop, they told me that my front bumper was only hanging by a thread and was glued on, and it looked like the dealership that I bought the car from had not done their due diligence with repairing my car for sale. So that's two different companies that have told me that I dealership did not do well with me. Instead of doing a review, I tried to call the dealership and speak to a manager. I was told the first time no manager was available. The second day I called all day and left messages and no one ever called me back. I even tried their messenger through their website and no one called me back. I don't ever leave bad reviews, but all I wanted to do is make things work on my car or apologize or offered to do something different for my car. No one at all has reached out to me. I just feel like someone in management should reach out to make things right with me.

Another young person on the phone no customer service skills telling me to leave a message when I…read morewas on my lunch break and could not answer the phone after I went back to work

just had the worst experience at America's car Mart in Bartlesville. basically we walked in asking…read morewhat the least expensive car with the lowest mileage on the property and the lady couldn't tell us then she said her sales people were her salesman was out of the office explaining that to my daughter that she didn't have all the details because she her salesman out of the office and the lady got furious. Said anyone here is a salesman. I'm like I'm just repeating what you have to say. She just kept going round and round and round it was just a craziest experience. I would definitely not recommend buying a vehicle at this particular location.

Anton was so patient with me today trying to find insurance. he made this a stress free experience…read more I will definitely be using them in the future.

Been a loyal customer since they started. Always had 3 vehicles all going through several sets of…read moretires each along with engine and interior repairs. I gradually began noticing an increase in cost, several times a very noticeable out of line increase. Price of tires is always way more than you are quoted because of all the extra items, service and fees added. I hate that valve stems are extra charges separate from the tire itself. It's part of the tire. Tire has to have them and they should not be an added cost. Tire disposal is not my problem. I shouldn't have to pay for extra to haul off the stores trash. One of my vehicles is a Lexus SUV. I am used to everything being more expensive for whatever reason. But when I got the bill for 1300 dollars for four tires I was not happy, but paid it. Could have went anywhere else for half that. Having a charge account is to convenient because its easier to just put it on the tab. But the reason I am writing this is I believe they crossed the line. There should be some consideration for the years of being a customer. Maybe not get special deals but at least not get tagged for every penny they can. My daughters window would not move and it was half way down completely stuck. I called told them need passenger window repaired, no problem. She took it in told them passenger side window needs fixed. They gave her an "estimate" cost of 100 dollars which she reported to me and I approved it. I picked her up as they were taking it in the shop to have lunch and shop. Before lunch was over they called saying it was done. I was shocked how quick. Less than an hour. Dropped her off, they put it on my tab handed her the bill and the keys and off she went. She puts the bill in the glove box and life went on. A week later the window gets stuck the same way, i told her to take it back but the next day it began working. A month later it happens again and I forced it closed and told her to just leave the damn thing up, all the while THINKING the bill was close to the estimate of 100 dollars. 5 months pass since repair and it breaks again this time it is stuck bad so I told her to bring me the bill so I could see if there is a warranty on their work still thinking it was 100 dollars. I opened the bill and noticed that they, billed me for replacing BOTH front windows one of which worked fine and was never mentioned as needing or wanting repair. Parts were 150 per window for a new motor in each. Labor charge for installing both was a SUB total of 350 dollars. Here is the beauty part, they charged me 100 dollars which on the top of the bill was referred to as "estimate" but in the billing part was now called a diagnostic charge. Which meant that, we said the window is not working, they agreed to repair the window. I did not know why it didn't work but assumed that prior to repairing it THEY would figure out why it didn't work in order to complete the repair. Broke window, find out why its broke and fix it, is what I believed the process would be. I was wrong. Figuring out the "why" it is broke costs 100 dollars calling it diagnosis time. I would have waived the diagnosis fee just to see how they intended to repair a window without knowing why it was broke. Moving on to the second page of the bill a transportation surcharge of 2.50 as included. I assume thats how much it they charge to drive it 20 feet into the shop. I always kinda figured that was free or I'd have driven it in there myself OR they can fix out in the lot. 2.50 was how much I made per hour at my first job. The bill continues and for some reason this was my favorite. 60 dollars for shop supplies. Would really like to get an itemized list of what supplies were used and the cost of each. Loyal customer for 20+ years and get charged 60 bucks for shop supplies. I'm surprised they didn't charge me for printing out the bill. One more note: on page one it states "customer requests repair of right front window". On the second page it states "Both front windows repaired by customer service tech Donald". Estimate was 100. Actual cost 831.00 for installing one window motor, allegedly. 831.00 for a repair that one week later failed and failed 3 more times within 4 months. One might wonder if a new motor was actually installed considering it lasted one week. AND it really brings into question if anything at all as done to the working perfectly driver window. That one didn't fail after a week because it was never broken. But it was my fault for not reading the bill. It was my wifes fault for putting an automatic pay every month like every other bill has. But it's their fault for fraud. I called and told my story to whoever answered the phone. Told him that she was bringing her car in later and I want the window fixed and all you will hand her when she picks it up is her keys. That happened. Not sure what to do about the bill. They never offered to make any of it right even after he saw it

I went to the Bartlesville location on highway 75 on Thursday, 3/20/2025. I wanted to get an oil…read morechange and also inquired about the oil pressure sensor and screen being replaced. Was told by Keith that there was no screen to be replaced but he would call me with an estimate anyway. About 5-10 minutes later at 10:29am he called me and let me know it was $49.98 to replace the sensor, however when I asked if that meant the screen would be cleaned/replaced/removed he said no. So I said please just proceed with the oil change only then. After talking with a personal friend who is a mechanic, he said yes there is a screen and it should be replaced along with the sensor. So I called back at 10:41am and talked to another gentleman who confirmed this, so since the previous gentleman (Keith) told me it would be $49.98 I told them to go ahead and replace it. When I went to pick up my truck at 12:02pm (they had it in the back less than an hour for everything, I know this because I was across the street having breakfast and was watching when the truck left the spot and showed back up) I was told my price would be $614.87. I was completely startled and thought he was actually joking with me until he said that was really my total. I was expecting it to be no more than $125 - about $50 for oil change, about $50 for the sensor and tax, etc. Long story short, I got upset because this truck belongs to my widowed mother, and neither her nor I (a single mom) can afford this. And the manager is telling me I have no choice but to pay it. So to get my moms truck back, I paid it. The manager let me know that the calls are recorded so I indicated to him that I would like him to pull those calls. I also called and spoke to Keith at 12:18pm after I returned home and let him know that I would like the phone calls pulled as well. This was Thursday afternoon and I have not heard back from anyone. I feel like I was taken advantage of, ripped off and completely sick about the whole situation and these men should be ashamed of themselves. I have heard many stories of people being taken advantage of by Tate boys in the last year or so but had not experienced it myself until this day and I will say I will never return and I will encourage none of my friends and family to take their business there. Especially my women friends. They overcharged me for the service performed and would not tell me their shop rates (whether hourly or otherwise).

Explain the problem so I could understand. Gave estimate & time they would have vehicle. Keep me…read moreupdated & came in below estimate.

Had a mass air flow sensor replaced not once but twice still wouldn't run took too someone else…read morefound out toms wired the sensor wrong spent a additional 300 dollars getting their mess up fixed so no on toms