In July of last year, I purchased a brand-new MTH train from Patrick's Trains. When I received it, it ran poorly, so I sent it back to him. In an email, he told me, "If it cannot be fixed, we will send you a replacement." After receiving the item, he called me to tell me there was nothing wrong with it and that he was sending it back to me.
In December of last year, it still ran poorly, so contacted Patrick's Trains again. Instead of agreeing to take it back for repair or replacement, he referred me directly to Rich, a member of MTH Trains senior management. He told me to send the item to him and his in-house technician would repair it. I received it back on January 26. The repair was not successful, and it sustained damage in transit, so I wrote to Rich and told him I will return the item to him for a refund. I returned it to him at a trade show on January 29, and he told me that he cannot issue a refund but would issue a credit to Patrick's Trains and to expect a refund from them.
Over 30 days later, I have not received my refund. I called Patrick's Trains on Feb. 24, spoke with Pat, and he refused to help. He told me he issued the refund with his credit card payment processing company on Feb. 8. I explained to him that I haven't yet received my refund and asked him to address this with his processing company and just send me a check. He refused to do that, and then said, "You're an a$$h@@le, and I don't care about your refund," and hung up the phone. read more