Hopeless. Obstructed from making an appointment: deliberatelt cut off when you phone to try and make an appointment, and when you go in her office to make an appointment Frances the secretary tells you as a potential client to "f### off" and says she "f###ed up probate forms by dealing with phone calls" and then Francis disappears without excuse to make a cup of tea as you are trying to speak to her, then comes back to sit and ignore you whilst using ample amouts of tippex to delete parts of legal forms. Don't know how they get and keep clients read more