I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.

This has to be the absolute worst scam of a business. I have had countless amount of IV Hydration…read moretreatments all across the country for about 3 1/2 years and it's usually a breeze. I called their number, a woman answers the phone, she tells me you'd have to make a doctors consultation which would cost $225 to 250, then you'd have to pay the nurse and on top of that you'd have to pay hundreds of dollars for the IV hyrdration etc. i frankly have never felt so disgusted in life. Stay away from these people, it appears all the reviews with 5 stars are people who works with this doctor or his relatives. Take your business elsewhere cuz this is pure stupidity in every level.

Me and my wife overindulged on our first night during Mardi Gras and were struggling the next day…read more Dr. Mark came over within an hour of calling and got us feeling much better and saved a day of misery. His bed side manner is amazing and is very easy to talk to. He explains everything he is doing and the options he has available. Keeping his number in our back pockets for the future. Thank you Dr. Mark and staff.

Had to visit a clinic while on vacation from... well I was sick the whole time. Not much of a…read morevacation. Everything was great for medical service! Location was close to me. Not the best part of town, but the clinic was lovely. Staff was super caring and kind and fast and thoughtful. They got me through the trip and diagnosed my flu in minutes. Even the Walgreens down the street was faster than the ones back home. 1 hour from appointment and prescription fulfilled. The neighborhood is lucky to have this place. Thanks!

My husband went on Broad the service was horrible the front desk person has a bad attitude the…read moredoctor had bad bed sides manners I would not recommend that place to no one!

They said they take Medicare but did not file paperwork and I did not get credit toward my Medicare…read moredeductible for the $165 I paid upfront. Misdaignosed my adult son saying he had an upper respiratory infection when he was hospitalized a few weeks later for fluid in the pleural area around the lungs.

I'm still in shock at the quickness with which these guys hand out OPIOID prescriptions, especially…read moreto a patient who is not complaining of pain during their visit. This policy needs rethinking. Bit quick with the anti-biotics and anti-virals, IMHO, for (of all things) stuffy ears. Not to mention selling us an expensive walking boot for a minor ankle sprain. I'm increasingly of the belief that these folks are just phoning it in for max profit with minimal effort.

DO NOT GO TO THIS URGENT CARE!!!! DID NOT SEE A DR & Charged…read moremy insurance $300.00 to be told get nasal spray!!!!! Had to call my primary for a prescription to get better!!! Clinic could not tell me what charges were for other than a general visit- no tests and a nurse prac not a Dr !!!! BE Careful do not go there!!!!

I don't want to give up on this location but they don't seem to prioritize any patient anymore…read more I've walked in with no appointment and waited hours. I've scheduled an appointment and waited almost as long. From your standard cold to poison ivy covering my body - nothing takes priority. The drs are always nice and helpful but they don't seem to have enough staff. I arrange appointments around my work schedule but it doesn't help because you are never seen on time. I'm currently 50 minutes in waiting for a visit I pre-scheduled. The counter woman just told me our appointments aren't appointments, they are "slot times" and if there is 5 walk ins before me I will wait even if I scheduled in advanced. Just not satisfied with this location. Proper planning should have a benefit.

Let's just say the only thing "rapid" about this urgent care is how quickly they lost my trust…read more This was by far the most unprofessional urgent care experience I've ever had in my life. Upon arrival, I was told I might not be seen because they were backed up, and that someone would let me know. I waited 25 minutes with no follow-up and no one at the front desk. In severe pain, I knocked and asked another staff member if I could be seen. I was told yes -- but the front desk clerk couldn't check me in because she was busy giving another patient an X-ray. After another 30 minutes, I was finally informed of a $50 copay. I asked why that was required, as I have never had to pay copays before, and I was met with nothing but rudeness, dismissiveness, and nasty body language that was just so uncalled for. The lack of communication, compassion, and basic professionalism here is unacceptable. I would strongly advise others to seek care elsewhere.

Make sure if you have Humana it's accepted here. The front office personnel was greatread more

Dr. Mary is one of the kindest and most compassionate physicians I have encountered at LCMC. I live…read morewith two rare autoimmune conditions and have struggled to achieve consistent stability since my diagnoses. Recently, after starting a new medication, I became extremely ill while my prescribing physician was out of town, which led me to seek care at urgent care. As someone with complex and rare conditions, I often approach new providers with hesitation. Too often, my symptoms have been dismissed or misunderstood, which makes seeking care stressful and, at times, discouraging. Dr. Mary completely changed that experience. He took the time to truly listen, reviewed my medical history and prior notes thoroughly, and respected my insight into my own condition. He was knowledgeable about my diagnoses, ordered the labs I requested to rule out other possible causes, and provided additional resources for follow-up care. Most importantly, he treated me with empathy and clinical judgment, including administering a steroid injection to help manage what appears to be another flare. What stood out even more was his level of commitment - he asked me to update him the following day, despite not being on shift. That level of dedication is rare. It was also clear that my experience was not unique. Both when I arrived and when I left, I overheard other patients at the front desk expressing how much Dr. Mary had helped them. This is the standard of care every patient deserves. I am incredibly grateful and relieved to know there is a physician like Dr. Mary I can trust to listen, take my concerns seriously, and provide thoughtful, patient-centered care. I had an appointment, and I waited another 30 minutes, but I don't mind. I think people who don't work in healthcare may have a misperception that people aren't working fast enough, but what I think the public should know is that when you are sick - truly sick - you need the kind of research and care I received in order to provide the appropriate treatment. Urgent Care is not your primary care provider, so they need more time to review notes and records. Be patient. I have seen just about every specialist possible, and I received better care at this urgent care than 80% of other doctors I've seen, many of which kept me waiting far beyond 30 minutes past my scheduled appointment. This kind of care was exceptional, and I would wait again any day to talk to a doctor that listens and cares. Thank you, Dr. Mary, and the staff who eased my fears and provided incredible care yesterday. You're the best!

If you are on Medicare, do NOT use LSMC. The billing reps have no clue how to bill Medicare. They…read moreattempted to bill my wife $170 prior to leaving the office!! Front desk only asked for Medicare Advantage Insurer data, NOT Medicare #. Five phone calls and still not resolved. Cannot speak to a billing supervisor. Super can only call back. They don't call back! Should have checked here before getting service. The attending doctor was good.

I hate to leave such a poor review, but they let me down this time…read more They never sent my son's prescription to the pharmacy. It seems like the NP never even wrote it down. They failed to fix this after 2 follow-up calls. Basically a waste of time & co-pay.

My urgent care visit took over 2 hours for a simple cold I had. The nurse told me I looked mad and…read moreI was like .... I'm SICK what do you want me to do??? Jump around?? Then she asked ME if she should test me for the flu and etc and I told her that's something YOU should find out. The workers were playing music and worried more about ordering food than checking in on a literal patient. Anyway terrible experience 10/10 do not recommend.

Important to know that this Urgent Care offers radiology, if a tech is on duty and you can call to…read moreverify that one is there. Which is exactly what I needed a couple of months ago for my Mom. Luciana, our triage nurse was amazing. She had a wonderful manner with my mother that was respectful of mom's white hair but also kind and just a hint of chiding because Mom made some not great decisions that week. After a short wait, we then saw a nurse practitioner Kim who was also very kind and listened to my Mom. Mom was evaluated and got her xrays which needed to be read by someone off site so it took a bit. Mom got some prescriptions and we were on our way. We were there on a Friday afternoon and all told I think we were there for around 2 hours. Mom was pleased to not sit in an actual ER for hours on end. And I was glad we got a diagnosis. The space was clean and well laid out. Checkin was easy since Mom is Ochsner everything so they just had to call up her records. Parking was good. And as we were using a wheelchair that day since Mom was feeling so poorly, I know accessibility was good.

Excellent care from the attending doctor to the nurse and reception person. Professional, friendly…read more Well pleased. Security person was very nice. Very clean well organized facility!!

hands down the best urgent care in the city. the staff is excellent and move quickly to get you in…read moreand out feeling better. they're also incredibly kind and if something changes about whatever is wrong you can call and get through to them quickly too.

Had me wait 1.5 hours, got under 2 minutes with DP, gave such a generic response. Extremely…read morefrustrating all around