They call "precious" gems precious for a reason. And at Epperson's they understand why our family…read moreheirlooms and custom pieces are worth so much more than money. The Eppersons (Ellen and her mom Armin) treat your one-of-a-kind pieces as if they were their own. I live in New York City and I needed new prongs put on my mother's engagement ring. I also needed my mother's eternity band rebuilt due to age and wear. I wasn't about to leave my treasures with someone who would send out the diamond and, perhaps, not get it back. The Eppersons do all of their custom setting work right on the premises. Molds are designed/imaged and emailed to you in a 3D rendering before they cast them. My mom's ring was totally rebuilt keeping the integrity of the original piece, but with much more strength and balance. Both rings were back on my hand within weeks and at a reasonable price I was happy to pay. As I mentioned, I live in New York City. The Eppersons are in Cleveland, Tennessee and have been my in-law's family jeweler for two generations. They have now become mine!