Unfortunately, I left TJD Models feeling very disappointed and unwelcome, particularly because of…read morethe way the owner and sales handled my concerns. Before visiting, I had emailed the shop explaining that I am disabled and have serious health limitations. I explained that I have a stoma and receive TPN through a line in my chest, and because of my circumstances I cannot always manage repairs or technical work myself. I was interested in purchasing an RC crawler and specifically asked whether they could repair RC models if something went wrong. I also asked about whether they could help with repairing an expensive damaged figure/model that I own. Unfortunately, I received no response to my email. A friend later happened to be able to take me to the shop in person. During our conversation, I was told that they always respond to emails. That was when I explained that I had already emailed them about my disability and repair questions and had received no response. I was then given explanations that the owner had recently returned from holiday and that the salesperson wasn't technical enough to answer my questions. To be fair, the salesperson did make an effort with me. He spent time showing me different RC crawlers, answered what he could and worked out a rough price for a complete setup. I appreciated him doing that. My disappointment was much more with the owner and the overall way the situation was handled. The owner was present in the shop while this was being discussed. When I explained my disability and why repair support was so important to me, I didn't feel that my concerns were properly acknowledged. I even showed them my stoma and the TPN line in my chest because I wanted them to understand that I wasn't simply asking hypothetical questions -- there is a genuine reason why I may need help maintaining or repairing an RC model. I felt uncomfortable with the reaction I received. When my disability was mentioned, I felt the conversation was either shut down with responses that they didn't know or there was very little acknowledgement from the owner. I wasn't asking for special treatment. I simply wanted some reassurance before potentially spending several hundred pounds with the business. I also explained that I would need to use Klarna/finance to make the purchase affordable. The owner didn't appear keen on Klarna and instead discussed PayPal and the percentage/cost involved to the business. Again, this didn't make me feel particularly comfortable as a prospective customer. My friend had actually told me very good things about TJD Models, so I went there genuinely hoping to have a positive experience and potentially become a customer. Unfortunately, although the salesperson did try to help me, the way my original unanswered email and concerns were handled by the owner left me feeling unwelcome and uneasy about making a purchase. For me, after-sales support is extremely important. If I spend several hundred pounds on an RC crawler and later need help with a repair that I physically cannot manage myself, I need to feel confident that the retailer will be there to help. Sadly, I didn't leave TJD Models with that confidence. I left feeling unwelcome rather than reassured, and because of my experience I will be looking elsewhere.

From the owner: RC Model Cars, RC Model Planes, RC Model Boats, RC Model Helicopters, Drones, Multirotor, Plastic…read moreModel Kits, Airfix, Modeling tools, Modelling Paints, Modeling spares, Modeling Accessories, Model Engines, Radio Control

ordered in good faith, no order confirmation, website still running, just found out they are in…read moreadministration, so may not get my train £389, spent, now worried!!! Surely when still trading but in administration they can't sell and keep your money, this would be a big scam????

Love hobby craft as has practically everything to make something fun with your child or even play…read morewith from play dough, paints to sticker books. For the older children and adults model planes to build to cake decorating stuff. so wanting to get arty or creative then check out a hobby craft.

Hobbycraft is amazing, no matter where in the country it is. The Orpington store in Nugent's retail…read morepark is enormous! Situated on two floors there is literally everything you could and would want to find relating to crafts and the arts. Pricing and designs are the same as in every Hobbycraft and the service is decent. It's such a huge store you can spend a very long time inside.

Hobby Craft is a massive arts and crafts supplies store, almost like an arts and crafts mega store…read more For the creative person, this place has the lot, everything from paint brushes and easels to model making kits and adhesives. Whatever your hobby you are bound to be able to get what you need here. The downside is that a lot of these supplies come at a price. For the bits I have used Hobby Craft for, I have normally found the same things cheaper elsewhere. That said, I believe in this case you are paying for the convenience of having everything under one roof. All it takes is one visit and you should have everything to complete your project. Staff are enthusiastic and helpful and the store itself is easy to navigate despite the size. It is always clean and tidy and makes for a comfortable shopping environment. Parking is very easy too as the shop is on a retail park which can be quite hectic at the weekend but no real problems during the daytime.

I feel this review needs to be summed up in a meme... 'SON I AM DISSAPOINT'…read morehttp://fc01.deviantart.net/fs71/f/2010/026/d/8/Son__I_am_Disappoint_by_SonIAmDisappointPLZ.jpg I really was disappointed, I held high hopes for this place. Craftey stuff in abundance I walked in looking for frames, paint and some nic-nacs. It was HORRIBLE. The staff were nowhere to be seen and when you did track on down to ask them 'where the hell is **insert crafty goodness here**?' they were short and seemed bewildered themselves. There's not a lot I can say about this place other than, It's jumbled, nothing is where you think is should or would be and the staff are just plain disinterested. AVOID LIKE THE PLAGUE - buy stuff online, it'll probably be cheaper too!