Sally and her team do a lovely job!…read more Having tried a few other places, we finally lucked out and found Sallywags. Our cocker spaniel always looked and smelled so beautiful after a visit! Even though she was always quite scared of being groomed, she loved Sally. Never were we criticised for leaving the time between a grooming too long, and what we asked for was always done. Other groomers just didn't do as good of a job - her fur would be uneven, or they'd not clean the ears properly. It was always around £35, and would take 2 or 3 hours to groom our cocker spaniel. We no longer have a need for Sallywags' service, but I would still recommend them to anyone. Like a hairdresser, I think sometimes you have to try a few until you find the right fit, and for us, that was always Sallywags.

not a good experience - with lots of choice around there are much better options. Check other…read moregoogle reviews. Frankly its not the sort of place to trust with your beloved pets.

This was my local pet shop for years. It was convenient and well-stocked. If they didn't have in…read morewhat you were looking for, they would always be happy to order it for you, and would phone you to let you know when it was in. Staff are friendly, and remember you which is always nice since they must get a lot of customers. Prices are decent enough, and they even offer a local delivery service for orders over £20.

I've never used Groomerz for their grooming services, but I have popped in a couple of times and…read morebought doggy gifts. They have a small but nice range of toys, treats, leads, clothes and beds. Lots of high-quality names (and of course, prices to match). Staff are friendly, and the shop is clean, and the dogs I've seem coming out look nicely groomed and happy, which is always a good sign.

any dog groomers in pinner are better than sallywags - if you live in the area use these guys if…read moreyou value your pet. good service and dog loved it

Of course I was hesitant at first but FAYE was super easy to talk to very friendly and most…read moreimportantly patient when answering all my questions. Would definitely recommend and use again.

I started my journey importing my dog to Australia in July 2022 when someone suggested using Sophie…read morefrom AirPets to carry out the necessary steps for me. This, unfortunately, has not been my experience with AirPets. My dog is my world, like most, so for me importing him safely, happily and with a competent company was of the utmost importance. I trusted Sophie with the process and it has honestly caused me more stress, tears and anxiety than I can express. From the start, Sophie's communication was lacking (she even commented on this herself, admitting that communication had been lacking) and there were several times where I was concerned about her management of my import request. The first issue was after our initial discussions when I had sent payment for the import permit with confirmation that the permit was being applied for, to receive an email the next day stating that she would need a copy of the RNATT test results to start the import application. I was pretty concerned at this point, but as Sophie had come recommended I decided to carry on. (NB: the person that recommend AirPets initially is now no longer recommending AirPets and is instead using a different Agent). At every step of the process, I had to chase Sophie to get answers/results. Not once did she send over documentation without me chasing her for it, and this was always some time after she had received it! Even the Veterinary Schedule that you're supposed to receive alongside your initial payment for the permit, I had to chase - explaining to Sophie that the lack of information was causing me some stress meant she sent over a tentative schedule with a single date on! It was just a constant hassle to get anything out of Sophie - the worst being the PEQ Booking & updated Import Permit - the PEQ Booking Number (PRN) was actually never sent to me (until the very end of our communication after multiple times asking for it), nor was the booking confirmed until I chased Sophie about the dates as I had been told that the date we requested was fully booked & the updated Import Permit, which I was told about on Oct 21st, was completed on November 1st and I didn't get it until I emailed Sophie letting her know I was no longer going to be working with her on Nov 18th. I honestly thought the whole thing couldn't get much worse, until I let Sophie know that I had lost faith in her ability to complete the import of my dog, to which her response was "thanks for the feedback, I'll go ahead and cancel your quarantine spot". To say that I was shocked at the response would be an understatement. It seemed like a very petty way to respond to someone, given how poor communication had been throughout. This then ensued a back and fourth of emailing for near 24hrs of me asking Sophie to provide the PRN Number for the booking (at this point, I honestly didn't trust that the booking had been made, so at the very least I wanted the PRN as confirmation for the booking) with Sophie, as per usual, ignoring my requests and instead pressuring for payment (of £42 for the booking fee, which is a nice upcharge of over double given that the current cost for the PEQ fee is just over £15 - £27AUD). To say my experience with AirPets has been underwhelming would be an understatement and I would not recommend them to anyone. I would in fact, tell them to run the other way and avoid them. For a process that is beyond important for most pet owners, the way that Sophie handled things was just abysmal.

They rip you off and the "customer care team leader" is so full of arrogance, they couldn't care…read moreless if you know it. Completely rude and unprofessional. Avoid. We've been using Blythwood for our dog for 5 years, mostly because it was convenient and it *looked* like a high quality vet. I can honestly say that the organisation is woeful. I'm sent random texts about medication on completely wrong dates, regularly. I've asked them to correct this multiple times but nothing has happened. This is doesn't give you any confidence that they have a clue about what your dog needs at any time but it is forgivable. What is not forgivable is how despicably rude the staff are. We subscribe to a monthly plan which includes anal sac secretion. We were charged £45 for it and lied to, told that it was not part of the plan. £45 is already 3-4x the national average price. We since discovered that it is in our plan and made a complain. The "Client Care Team Leader", Lou, who has ALWAYS had an air of "I'm smiling but I really wish you'd stop asking questions and just leave", has just replied to my complaint - in the usual arrogant tone - with this: "Hello, I'm afraid that's the new plan you are referring too not the old plan that you are currently on,you would of been sent a letter or email asking if you wanted to change to the new plan a few months ago So no refund available Thanks Sent from my iPhone" I never received a letter or email. I'm paying £19/month which is what is advertised on their website and including the anal sac treatment. Even if I am wrong, on some small-print-technicality, I'm shocked by the throwaway tone of the reply. It's almost mocking. Unbelievable. They do not care. Avoid and go to a bigger chain. In my experience, the people are actually much more caring and professional at those.

After being with this group for nearly 10 years, since they sold out I;ve seen the quality of…read moreservice diminish and money hungry vets take over. My pet nearly died the other week because they couldn't be bothered to take the time to see her. I ended up having to take her to a vet hospital which cost me over £400 but if I hadn't she would have died