Because it's around the corner from my residents and business I have to give it 1.5 stars. Honestly, I am here to RENT goods, however the CUSTOMER SERVICE is scary!!! It's flat out horrible. Beware, Glenn has No patience. He never once has been of "glee" but he, he is the Man behind the Desk. I'm out front of the store now, waiting on him from loading a car... it's been 16mins now. read more

Party Plus Rentals - Smh... - Party Equipment Rentals Near Me - Columbia, Maryland

I had a pretty good experience with this company. I called them to ask questions and they answered everything even though it was the end of the business day. I reserved an 8ft wood table and 8 folding chairs in the $2/chair range. I called the day before to confirm since there was no reservation number. I was worried they didn't really put my reservation down but it was there. I picked up the table and chairs with my own truck. It was fast and straight forward. The wood table is pretty ugly, but looks didn't matter because I was putting a table cloth on it. What mattered was that the table and all the chairs were sturdy. Thank you for making my Thanksgiving hosting duties easy! read more

Party Plus Rentals - Ugly, but sturdy. Gonna use a table cloth anyway. - Party Equipment Rentals Near Me - Columbia, Maryland

Equipment was in ok shape but the guy running the front should not be dealing with customers. Called me a moron for unloading the equipment out of my car on their dock before they opened (and waiting right next to it until they opened) and then faulted me for not putting it away for them in their own warehouse. Too many other options to come back here. read more

I rented from Party Plus because the location of a baby shower I was hosting was literally minutes from them. When picking up the tables and chairs we walked in the building and were left standing for about 10 minutes before I just walked up to the lady and the gentlemen sitting at the desks. He seemed bothered when we stated we were here to pick up our rentals. He spent about 10 minutes "processing" us without speaking a word until it was time for me to sign. Pick up was in the warehouse behind the building. Wehad to reverse up a narrow uphill driveway for the warehouse workers to load the car. They were surprisingly skilled and quick with loading. The chairs were dirty and tables were uneven. I had to prob most up with small pieces of wood and cardboard to make the tables level. Returning was a terrible experience. They were late opening and when my friend called the office twice to see what was the hold up. They were meet with anything but apologies. Will never rent from here again. Only good things pricing and was reasonable. read more

Party Plus Rentals - Bistro sized tables and while folding chairs. Tables were $8.25 each and chairs were $2.20 - Party Equipment Rentals Near Me - Columbia, Maryland

I waited a few days before writing this review because I did not want to write an "angry" review. However a few days later and I am still very mad at the way I was treated and I am very let down by Party Plus Rentals of Columbia, MD. I ordered a tent (ment for my driveway), 60 chairs, 6 round tables and two 8 ft. rectangle tables. Poor customer service, the tent was patched up and had holes in itwith rusty poles (for $185). and the tables were old, heavy and beat up (thank goodness I had table covers). There was a huge confusion over the tent, and instead of being treated like a paying customer I was spoken to as if I was a seasoned professional in the tent rental business! Poor communication. I would not recommend this company to anyone. Take your money elsewhere. Horrible experience! read more

While they delivered everything on time, unfortunately they ruined our property while doing so, one of the guys who has taking this off the truck to put in our yard stepped on our custom gutter that was just installed in July. When i called them to let them know, they made it seem as if I wasn't telling the truth, not really what should happen with good customer service. They were very unprofessional about the matter, I got them an estimate of what it would cost to replace the piece and the owner said that was so much and he would go buy me the part o put on.....once again i told them this was a custom piece. He then stated that he wanted to the old piece for insurance purposes??!?!?! WHAT? it was $125 part, who claims that in there insurance. would never use them again read more

I've planned parties and rented equipment many times over the years, but I've never had such a terrible experience. I paid over $300 for machines that ruined my decorations and failed to work at all. The first machine spurted out liquids (despite carefully following the directions); the other did not freeze. We had 60 people and a beautiful tent (luckily we rented that from a much better company) and no drinks. In particular, Glenn at this store is not responsive or helpful. Rather than acknowledging the problem and apologizing he indicated that we did not follow the directions. Even now, he refuses to refund our money. Do not rent from this store! They are unreliable, inefficient, rude, and their equipment is crappy and not maintained. The managers are rude and ineffective. Their policies are not designed to serve the customers. Please note, I even bought insurance to cover any issues--this company fails to honor any aspect of good service. Parties are supposed to be fun ... not ruined by people who want money and have poor customer service. read more

THE WORST. The chairs were incredibly filthy, rusted, and dirty; the tables were uneven and some even were missing chunks! What we received was not what was promised or at all what was pictured online. I called and asked if we could have replacement chairs and the woman I spoke with (who said she was the manager) was unbelievably rude. I truly could not believe how rude she was. I ended up having my husband call her back because she was literally yelling at me, and she was just as rude to him. I sent a few emails, hoping the owner would get back to me, but never heard anything from them. I would NEVER recommend this place. It costs the same to rent elsewhere, and the product is so much better. We throw a few parties a year and have rented from other places and they have been great. My sister booked this and thought she was booking a place I have used before, but it turned out to be this place. I have never dealt with such a rude company that truly did not want to make things right. It really felt like a bait and switch. A company like this should not be in business; I honestly think their goal is to trick customers. Please, please learn from my mistake and rent somewhere else. read more

Party Plus Rentals in Columbia, MD is a company that I will not do business with in the future. I spoke 3 times to a store employee and made arrangements for my grandson to pick up some chairs today. I explained that the chairs would be coming to my home and gave my credit card information. When my grandson went to pick the chairs up as I had stated that he would, in the prior arrangements, my grandson was told that if he did not return the chairs the police would come to get them. We cancelled the order and in speaking to the manager that was there all the time and thought it humorous, I have decided this is NOT the company I want to do business with in the future. read more