VERY poor customer service. I purchased two large ($12.99 plus helium) mylar balloons (It's a boy/It's a girl) for a revealing event. They blew up one but then they popped the other. The one they popped was the last one of the kind. I asked that they refund/exchange for two matching. They refused even though they knew ahead what I was buying them for and THEY popped the girl one by sticking the straw used to inflate through the back of the balloon. I was told that since the one was inflated they couldn't refund it as I had to pay for the helium. They would only refund the popped one. WHAT, you messed up not me! I simply wanted two matching and there were no other options except much smaller choices and not the stork. I asked to speak to a manager and was told she was the manager. I was almost in tears as this was our grandchild's revealing and they had asked for the stork balloons. She didn't care at all. She was cold, unfriendly and when I said I'd contact their corporate office she said, "ok , go ahead". WOW, this manager who punctured the balloon needs a lesson in customer service. So that $12.99 balloon cost them way more in loss of future revenue. I always have gone here for party supplies, Halloween etc. No more! I buy the grandkid's party supplies and costumes every year. That would have been a lot more money then the money you saved ruining our matching surprise reveal. read more