I usually only come here twice a year for each of my kids' birthdays. I visited this location recently to find some items for my daughter's Sweet 16 birthday party. They were very busy, notably due to Halloween. Most of the store was taken over by Halloween merchandise. From decorations, to costumes, to candy. It was a little difficult to find what we were looking for. Some of the shelves were bare and lots of items were strewn about in the Halloween section. We ended up having some success and I also bought a bag of freeze-dried skittles. Sadly, the quality wasn't great. We were told we could be helped on a specific register but proceeded to stand there for several minutes before someone actually came to ring us up. They were offering a free pumpkin bucket with purchase at the time, but I didn't really need it so I declined the offer. It's a good quick stop for party essentials, but you may need a backup plan just in case. read more

Party City - Sweet 16 items - Party Supplies Near Me - Rancho Cucamonga, California

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Store is closing. Up to 70% discount as advertised but didn't see any at 70%. Only seen some at 30% discount. Wouldn't recommend visiting this place. read more

Party City - Front Entry - Party Supplies Near Me - Rancho Cucamonga, California

Party City and this location in particular has come through for me in the last year. I've been here to pick-up balloons, find a mustache (for a Halloween costume) and grab some last minute party favors. I'm not a party planner, but when something comes up, a last minute trip to Party City to get a set of balloons that spell out MOM, DAD, GRAD or BABY, always makes the room look nicer and the person feel appreciated. I signed up for their e-mails and I'm surprised how many times the coupons have come in handy. Party City also has an assortment of random candies for your kids to beg you to buy at the front. Remember they also have pinatas for the kids. It's also a great place to find Halloween costumes and accessories. There's plenty of parking here and it's hardly ever packed to the point of not finding parking. Party on Wayne! read more

Party City - 50th party kit - Party Supplies Near Me - Rancho Cucamonga, California

Rudest people i've ever met the so call manager kerry had a passive aggressive attitude towards me making me uncomfortable and discussed definitely needs to get fired was rude to other customers read more

Christel & Julie (thumbs down) Very rude, poor customer service. Christel more than Julie, but neither was of much help. read more

The cashier asked if I found everything ok. I asked about a small, 2 dollar item, thinking she would do what most clerks do when you say you didn't find something - say sorry and move on. This person was different! She called a person that worked on the aisles and asked her to look for the item. I expected the aisle clerk to do what most do and say, nope-can't find it-not here. This person was different too! I was so surprised that this person found the item and brought it up to the cashier. A couple of years ago, there was a horribly rude clerk that worked here. So either that rude person wasn't here at the time, or there is new leadership, or I got lucky encountering two awesome employees that knew how to be good (business) people! I am so appreciative of people who simply do their job well! read more

Very not welcoming at all I came in today, very bad customer service they're mad for giving a refund witch is part of their job, lady with the curly hair I think is the manager needs to do a better job with herself and her employees they all have stank ass faces! read more

This was our first time here at this location. It was clean and organized. We asked an employee for help finding our party theme. They knew where it was and the selection was limited since it's a popular theme. Check out was fast and easy. They used free plastic bags!! read more

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HORRIBLE CUSTOMER SERVICE! If I could give 0 stars I would. Employees were very rude and unhelpful. They should hire older people, the teenagers working there were all talking, no one was helping customers and there was about 5 people working. I was waiting in line for 10 minutes and no one told me anything. They made a very snarky comment towards me when I couldn't decide what balloons to get. The girl with the nose piercing and another girl were so rude and had a bad attitude. I asked the same girl with the nose piercing if there was a way to check if they had it in stock at another store and with an attitude she told me "no" to go call the Fontana location myself. Overall, very bad experience will not be coming back here. Don't come here !! read more

Thank Liz C. for making the balloons happen on a walk in notice. Went from 2 to a 12 ballon plus numbers for under $40. Appreciate your suggestions and help from your staff. read more

I ordered online balloons for pickup. I only ordered items that showed in stock. I just received a voicemail that my order would be cancelled because they did not have the items in stocks. Okay. Party City being such a big company can surely hire people who can update their online website. Don't bother ordering online. read more

Party city helium is horrible. I went in on Thursday at 10 am to purchase balloons. I paid the extra .20 cents to make sure they lasted 24 hours, they didn't! By 8am Friday, half were on the ground. I took half back and asked for non of that extra stuff in in, thinking maybe the gel they put in make them heavier. Well, it's Saturday morning and these are the balloons. I've bought balloons from dollar tree and those suckers would last weeks! Just a little disappointed at the price you pay for balloons to only give you a few hours of enjoyment. The store is nice and employees are great, just won't be using their balloon filling service. read more

Party City - Sad balloons. - Party Supplies Near Me - Rancho Cucamonga, California

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SLOOOOOOW! Customer Service is lacking. There is only one person at the register and cashiers are having conversations with customers while there is more than 3 people patiently waiting and who obviously have events to attend. Inconsiderate and unprofessional. I am a frequent patron of Party City, but I will never sho at the Rancho Cucamonga location again. read more

Went in to get the retirement decorations that I needed. Line was fast & friendly customer service. Wish they had a male retirement sash. read more

Party City - Nice retirement decor - Party Supplies Near Me - Rancho Cucamonga, California

I ordered balloons for delivery and their 3rd party delivery company accidentally let the balloons fly away. I called and they immediately apologized and immediately had double the order of balloons be delivered within the hour. Great customer service. read more

I checked their website for a certain product and it said it was in stock. I searched the whole store before asking if they had it. I spoke to Liz and she stated it might be in the back but not on the floor. She didn't offer to check the back. This is my second time complaining about this store and my fault for thinking that they would have gotten better. I was in the neighbourhood and stopped by. Upland is well stocked and helpful read more

HORRIBLE WORKERS..when there to blow up some balloons for my nephew birthday..wait in line and no one help me..one worker even yelled out your in the work line.. read more

I'm only giving a 1 because we can't give a 0. Very unsanitary restroom, smelled like sewage in there. GROSS. I understand staff shortages, but hire an outside cleaning crew. CDC rules state businesses must adhere to sanitary standards on the regular not just for COVID. ABSOLUTELY DISGUSTING. Shame on Party City. This store is located in Rancho Cucamonga, a high end area. read more

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Horrible customer service. Paid for balloons but then associate helped others while no one started the order. I got back in line to buy wrapping paper and asked how long it would be for the balloons. I was told she has already called someone about 10 more minutes. Shockingly the person that was called Liz (supposedly the manager) who has been scanning things right there the whole time decided to help me. When I mentioned I had paid for the gel to make the balloons last longer she needed to see the receipt. I will admit I admit I was annoyed and threw the receipt in the counter. Liz then starts going off that I threw it at her. It literally was the middle of the counter and I said I threw it on the counter not at you. Next she just leaves the balloons in front of me. I said I paid for a weight, she asks the cashier who tells her yea a silver one. But wait she needed the receipt to check the same one I had already given her once...... read more

Don't bother with an online order, this venue put a huge damper on my day all over 5 balloons. I received an order confirmation and have a pending charge on my card, yet after over 20 minutes on the phone with them while sitting in the parking lot I went full Karen. So frustrated, I just wanted to be home with my baby on her birthday and to surprise her with balloons. Finally a manager offered to bring me an order after I emailed her my confirmation. The person who walked out my order didn't say a single word to me. Seconds after rolling up my window the balloons began popping. My usually kind, slow to anger husband was LIVID. Luckily my baby knew no different and was so happy with her ONE surviving ballon. read more

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The lady who helped me with balloons, Cali, was so rude and did not have the patience to answer my questions. I spoke politely the entire time, but she rolled her eyes and exclaimed rudely like "Damn!" to my face when I politely asked for clarification on something. When I complained to the manager, she just giggled the whole time on the side. I don't even think the "manager" was actually the manager, and that they were just covering for each other. I feel like she was so rude to me because she believed I couldn't speak English. read more

My gender reveal was today. I only had 6, SIX measly balloons. I ordered them online and sent my husband inside to pick them up. The balloons were greasy & dirty. Whoever inflated them did not care about the presentation. The ribbons were also tangled together and they did not give us a balloon weight. They should be ashamed. I would've been better off going to dollar tree. read more

Return policy stinks. 1 week to return a wig only to receive store credit and to be warned that I may have trouble using my store credit because of franchise store locations.....why isn't this common knowledge PRIOR to purchasing anything....imagine I might as well been better off with the return item the wig.... Definitely never shopping here again. read more

If zero was an option that what you would get! The customer service is absolutely terrible. We went in to make a balloon order and was told we would receive a call when the order is ready for pick up. We got the call to pick up the order and the clerk gave us an attitude and said she didn't have our order (keep in mind we already paid when the order was taken). The clerks then admits she gave our order to someone else that came in. We demanded and refund and will NEVER return to this hell hole. Get new employees that have respect and know how to do the job! This happened today. read more

Don't bother coming they're out of stock of everything and guy checking literally left me standing there waiting for him to get a charged iPod to see if they had the costume I waited for him to come back which was quick but he started taking numbers from others and continued to let everybody else ahead of me while I stood there waiting thanks Jacob for wasting my time and ruining my experience here read more

Not only were we not greeted, we were not helped. We were searching for balloons and the staff offer little to no help. Cashier line moved very SLOWLY (although the cashier was nice and courteous). On a Saturday, I would expect more staff as it may get busy, but they seem to be highly understaffed. DISORGANIZED - there were no clear instructions as to what to do or where to pick up balloons. Yes, there is a pick up section but there is very little organization as to who is tending to customers for pick up. You just see people filling up balloons and customers waiting sporadically - no line, no order - everyone is confused. Ours was already filled and waiting. While they continued their inflation without checking with customers on their pick up orders. read more

I called to check stock on an item and the girl that picked up was super helpful. She put me on hold for a moment and when she located the item she immediately asked me how many I would like to hold. I was surprised at first because I was just planning on stopping in during my lunch break once I got a confirmation. That's great customer service! She got my name and said the item would be up front. When I showed up during my lunch she grabbed the item and rang me up. Thanks for all the help! I'll have to check my receipt to see who helped me but she had shoulder length hair and glasses :) read more

I went there to get party items for a dinner I was throwing. They had a good selection and many items they had I didn't even know existed,such as their pop up trash cans. read more

Don't count on the curbside pick up to be like every other store... expect to wait 30 mins or just walk inside to get your order.

I have got 50 balloons for my fiancé birthday they let me pick them up earlier than the time I had scheduled I loved that but literally 2 hours of my having the balloons they deflated they are all on the floor besides the number balloons. read more

Party City - Theses are the balloons Just to show theses ones & the rest are in other spots in the house - Party Supplies Near Me - Rancho Cucamonga, California

Went in yesterday to purchase items for a baby shower. The cashier made a minor.scanning error which resulted an item. Being scanned twice. She requested assistance from a supervisor using an earpiece to void the transaction. Instead of attending to the matter, she yelled from a distance reprimanding the employee for.not using the earpiece correctly with a less than pleasant attitude. She came.over and again impolite scolded her in front of us with out any constructive training to correct the issue in the future. This embarrassed the poor girl and made me very angry to have witnessed it. I suggest management trainthe supervisory properly to not embarrass their staff and make shoppers unhappy. Dont look forward to shopping there when shebis working. read more

I love party city because they seem to carry everything I need when I can't find it else where, they usually have good online deals so to make it easier for me I buy online pick up in store, but lately it's been kind of annoying, they have a big sign that says online pick up, so you have to stand there and hopefully one or the other cashiers will acknowledge you or if they don't you gotta speak up, so yesterday I came and I was a bit annoyed because I never received a confirmation email or ready to pick up email so I went in to see what was going on, nobody acknowledged me for a few min, & when I was about to speak up the young lady filling up balloons rudely asks " do you have a question " like really I'm standing right by the pick up sign so I rudely answered I'm here to pick up an online order, right away she seemed even more annoyed because she had to stop filling up balloons to come help me out, like really, it's part of the job to help customers out. Oh and then I started looking at the dr Seuss stuff and I liked an item so I got in line to purchase she looked at me with a dogging face! Like she got lucky I didn't say anything in front of the customers cuz I don't play that game! Luckily some other cashier helped me out! There's a few bad apples here that I will try to avoid at all costs, but some of them are very nice and friendly! read more

Love it! got my Halloween costume from here. I can't believe how much candy there is here read more

Party City - My Halloween costume :p - Party Supplies Near Me - Rancho Cucamonga, California

I went in trying to buy my mother-in-law a nice balloon bouquet and had a nice associate by the name of Liz help me out even help me pick some colors and put one together instead, a big relief of of me girl deserves a raise( thumbs up to her) read more

Good supply of party needs and the store is neat and clean. The staff seems aggravated, it seems that having someone available to answer questions would be a step in the right direction. read more

I love Party City it makes me happy. It's really colorful and I love balloons and party supplies. I need to control myself when I come in here so I don't blow my whole paycheck on excessive party supplies and balloons. The employees here are always really nice and willing to help! All the times I've been here, they've been really nice, especially at the balloon area and cash register! They have such a wide variety of balloons to choose from :). Usually I get a big $9.99+ one and a variety of $1.29 ish ones to make a pretty balloon bouquet thing. The balloon lady that helped me two days ago was very nice and skillful while tying my balloons, making sure that the balloon with a 2 went before the balloon with a 0 so it said 20 LOL. She also was nice enough to tie them low on the weight for the car ride, and taught me how to adjust the length when I got to my destination. Thanks balloon lady you're the best Sometimes the employees on the floor are kinda clueless about the items you're looking for, so you may just end up looking and finding then yourselves. Sometimes they look for you, other times they just point you in the right direction. I don't mind though, since the store isn't too big and is well labeled. I like the sale section in the back corner. :) read more

Location at Terra Visita in Rancho Cucamonga, Ca. The voicemail states walk ins welcome to blow your balloons for $1.30. I came to this location when it opened at 8 am. The employee would NOT blow the balloons up unless I had an appointment! It was a 3 hour wait. Definitely need to update their info on the phone line and NOT waste peoples time. Rude as well read more

Well after reading the reviews, I was a bit nervous to walk into party city only a mere week before halloween, and expected chaos and subpar customer service. Well I was pleasantly surprised. Perhaps because it is Halloween, the experience during this season may not represent the norm, but I thought the customer service was fantastic. There were many employees, all working extremely hard, and willing to drop anything they were doing to walk with me to show me where an item was or what have you. I was there to try on a few costumes, and I came right before the rush, but there were still a significant amount of people. I don't know the guy's name, but he was super impressive. There were two sales representatives in the costume section that relayed messages to the stock room as to which costumes to lay out. Each representative had about 6 people each asking them to get them costumes all at the same time. This guy (and I don't know how he did it) was not only calm, and efficient, but never seemed to mess up the order in which a customer came up to him. He always knew who was next and honored the order that each person approached him...it was kind of crazy because we were not even in any sort of a line but rather a messy scattered clump, and he STILL knew who was who and who was next... I was really impressed because this could have been a lot worse than it was, and I felt it was actually very organized. Now the downfall? You're a party city, and have two dressing rooms...TWO?!! With all those children? C'mon you need at LEAST 4. This was the only part that was like...nuts to me. Other than that, i thought the store was laid out well, well stocked, and organized. The staff were really friendly and attentive. I would be back (hopefully the experience is always like this though, even during the off season). read more

I was in search of Hawaiian kukui nut leis but didn't want to spend $15-$20 on Amazon. A friend mentioned they had some at this Party City location so I checked it out. The kukui nut leis were located above the artificial flower leis but way out of reach. I asked the cashier at the front of the store for assistance and he promptly called another employee to help me. A second employee wheeled a ladder to the aisle to get the items I requested. The kukui nut leis were light and plastic, and for photo purposes, they were good enough! At $4 per lei, I knew I had found a great deal. It wasn't busy at around 8pm, so I was in and out of the store in no time! read more

I went there to buy birthday balloons. The lady helping me was patient and provided great recommendations for a beautiful bouquet. I ended up buying plates, napkins, a tablecloth and forks. I'm sure I'll be back! read more