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    Recommended Reviews - Party City

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    2 years ago

    Horrible customer service,workers are to busy focusing to get back home then doing there job.They have a 1.5 star rating for a reason

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    10 years ago

    Helpful 7
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    8 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - Party City

    The Party Starts Here - So many options!!!

    The Party Starts Here

    (10 reviews)

    I went to get balloons filled with helium and the guy filling up the balloon popped it. He then…read morewouldn't blow up another one (I had 4 of the same balloons), said he would have to charge me for a new one, and refused to give me a refund because I brought it in myself. Horrible customer service and I will never come back here. Terrible value, very overpriced for helium. I paid nearly $40 for two balloons because they would not refund me. Highly do not recommend anyone come here. If I could give 0 stars, I would.

    Absolutely incredible. As someone who plans a lot of parties and events, this place was impressive…read more To start off, it was in a very convenient location with lots of parking. Added plus, it had a nice front display (not cheap looking like Party City). The customer service was excellent- when we walked in they helped us find what we needed (a giant bow) immediately. When we went to find balloons, James (one of the staff), helped me find the right ones. He also saved us from deflated balloons. We went the store the day before the party and he asked us when the party was because certain balloons only last 24 hours; it's a good thing he checked because we ended up needing to pick up the balloons the next day otherwise they would've deflated before the event! I was incredibly impressed with how thorough he was. He kept helping my group- it's obvious he's going above and beyond at his job. The other woman working was also lovely- really all the staff! The store also had a great selection of items and good hours- great find!!!! SKIP PARTY CITY AND GO TO THIS PLACE!

    Aztec Rental - clear tents available

    Aztec Rental

    (2 reviews)

    I booked these rentals for my wedding weekend 10 months in advance and paid in full, but had a poor…read moreexperience due to last-minute communication and customer service issues. The company changed my pick-up date just days before the event due to not realizing they were going to be closed on that day, forcing me to rent a U-Haul to haul the items to a different location as I rented out an Airbnb and had to be out on a specific day. They informed me the day before delivery that a key item (margarita mix) was out of stock even though I had it reserved since July 2024. While the rental items were usable, they were not in great condition. Due to these issues, I would not rent from them again.

    Tough situation, excellent customer service. We rented a bounce house castle with slide to…read moreentertain children during our daughter's wedding reception. Unfortunately, the fan blower used to inflate the bounce house failed (wouldn't turn on). We tried multiple outlets, changed out extension cords, and even plugged the fan directly into outlets. Without a working fan, no bounce house. This happened on a Saturday evening so we couldn't even call for support. When I returned the rental and told the staff what happened, they checked the fan and it worked. So I was left with the fan making a liar out of me. Extremely frustrating when it looks like you couldn't figure out how to work an On/Off switch. No explanation why it didn't work. The manager, Mike, said "If it didn't work, it didn't work, refund the full rental cost" I wasn't sure how it was going to work out, but I did not expect a full refund. Sometimes things don't work. It says a lot about this business and it's staff that they understand this and went the extra distance in customer service. Aztec Rental has my highest recommendation because of how they treated this situation. I will definitely rent equipment from them in the future (hopefully without any hiccups), and will share this experience with Aztec Rental to my friends and colleagues. Mike & Cheryl Ann were both friendly and understanding. Well done.

    Party City - partysupplies - Updated May 2026

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