My 8 y/o son, sister and I came here after visiting Cenote Multun-Ha right across the street. At…read morethe entrance off the side of the road, each visitor is required to pay 100 pesos. You then drive down a long private road to the parking lot and the cenote's entrance. After you park, an attendant comes to your car and punches a hole in your ticket(s), while giving you instructions to take a shower before heading down into the cenote.
My issue with this place is the long flight of VERY SLIPPERY, wooden stairs leading down to the cenote and the terrible customer service, if you want to even call it that. My son slipped on the stairs on the way down to the cenote and fell on his back, hitting the back of his head. While he was screaming and crying in pain, none of the attendants came to help. My sister and I were able to calm him down and help him back up to the car. I ran into the attendant who had initially punched my ticket and told him that we needed to leave and asked for a refund since we hadn't even been there for 10 minutes (of which, 5 were spent trying to calm down my son), let alone visit the cenote. He pointed to the front entrance and told me to talk to the employee who took my money.
As we drove out, I relayed to the employee at the entrance who had initially taken my money, what had happened and he told me no refunds. I told him that I needed to take my son to the hospital to check for a concussion and he shrugged his shoulders and told me it was "impossible to refund." Granted it was only 300 pesos for us to enter, but for me, it was the principle.
This privatized Cenote makes $$$ from tourists like my family and they can't even invest in anti-slip grip tape for the wooden stairs?! They even have signs warning that the stairs are slippery so it's nothing new to them that their stairs pose as a potential hazard. Today's events showed me that the owners of all these tourist attractions only care about one thing...taking your money and NOT about your safety or experience. I will never be coming back to Coba's cenotes and I strongly caution you about the stairs at Cenote Choo-Ha so that a similar accident doesn't happen to you or your loved ones if you do choose to visit.