The airport was easy to navigate. It was clean and had lots of seating. The staff were very nice…read more Boarding was efficient. A public bus stops right outside the door. It takes about 20 minutes to get to Venice. A good option if you don't have a lot of luggage. Uber/taxi is a little pricey. Water taxi is very pricey.

My boyfriend and I landed at the Aeroporto Marco Polo di Venezia (VCE). Upon arrival the airport…read moreseems like a small, not too busy airport. The walls were decorated with the buildings and water of Venice. A preview of the adventure to come. The bathrooms were limited at the arrivals. Baggage claim had the first wave of luggage come out quickly but the wave that mine was part of came later. There could be better signage to help direct travelers. From the airport you get on the bus, a taxi, ferry, or water taxi. We took the #5 bus from Aeroporto Marco Polo to Venezia, where we took the waterbus into the city.

My husband and I got charged additional fees after we got back from Europe. We were able to block…read moreone of the payments and are trying to get our credit card company to reimburse us. This is ridiculous. We don't even know why they are charging us. We would NEVER use this service again. I wish we would have researched before renting from them.

Europcar is engaged in blatant fraud. They overcharged me for a dangerously defective car -- and I…read morecontinue to receive phantom charges more than 3 months after returning the vehicle. There were problems with the car from the start. Although they were supposed to provide a car with a full tank of gas, the car they provided had only ¾ of a tank. More alarming, on the morning of our 5th day in Italy, the car began to overheat and smoke, breaking down on a highway from Siena to Rome. We navigated the car into a local gas station, where several good Samaritans helped us diagnose the problem. As it turned out, the car was rented to us either without sufficient coolant or with a coolant leak (see photo of good Samaritans attempting to fix the car). We returned the car in Rome approximately 90 minutes after the rental agreement required. Of course, we were only "late" because the car Europcar provided was defective and broke down, causing a hazardous situation and delaying our travel. The attendant who accepted our car acknowledged that the delay was caused by Europcar's deficient vehicle and excused the delay. He also took our receipt for fluids and stated that he would submit it for reimbursement to our credit card. Incredibly, though, Europcar charged us and extra $281.91 for returning the car late and allegedly adding another driver. Europcar claimed that we returned the car more than 2.5 hours late - despite me submitting time-stamped photos to the contrary. Inexplicably, Europcar charged me an additional $45 a month later - and another $45 two months after that --all without explanation.