New woman owner is so rude (constantly interrupts and impossible to finish a sentence - #customerserviceFAIL!), doesn't know what she's doing (often seen her sending customers away - including myself - for not having a logo on a returns label/other ridiculous reasons ... no such problems at High Street branch/before this branch relocated), massively slow (she always looks confused!) - no urgency to anything even with huge queues ... today she defaced my parcel by scribbling all over my name & address without my permission. She said it would confuse the postmen (errr ... it said "FROM" on it) and then wanted to refuse to let me send it at all because the address label wasn't centred on the parcel! At Xmas she passes items back to customers and makes everyone put their own stamps on (hugely confusing, especially if sending numerous parcels to different countries) ... jobsworth and clearly a bit lacking in grey matter! read more