I've been banking with Bank of Montreal for many years. Recently, I was treated rudely (and for…read moreabsolutely no reason) by a loan officer at this branch. I'm a CFA and a registered CFP candidate, and I'm genuinely shocked that the BMO would allow people like this to represent them to the public. In response to my complaint about the service, I received a form-letter apology from the branch manager. I've since moved over to the TD Bank--long overdue move. They are great there.

If I could give CIBC zero stars, I would. My 91 year old mother opened a CIBC account years ago…read morewhile she was still working with her Social Insurance Number and Health card as ID. Today, she isn't able to access her accounts without "valid" id. She can't access her accounts with the documents she used to open them. The bank manager and customer support wanted me to take her to service Ontario to get an Ontario Photo Card to prove that she was who she said she was. She was at the bank with her photo health card provided by the province of Ontario which was used to open the account and they would not accept it but an Ontario Photo Card supplied by the same people would be accepted??? Really??? We asked to file a complaint with CIBC about this ordeal and 6 days later, my mother received a letter from CIBC indicating that the complaint was closed because she asked them to close it. No such thing happened and after several phone calls, I discover that CIBC called her and she hung up on them. She did so because that's what she does when she gets a phone call from telemarketers who are trying to "scam" her. How this translates to a "request to close the complaint" I don't know. I can't believe the disrespect with which they treated my 91 year old mother!!!!!!! She's fine to deposit money, but not withdraw it. They switched her accounts to electronic statements without her approval. She can't see and can't operate a computer and doesn't own a computer, but they did it anyway. She can't get a print out of transactions or balance. And what would happen with those funds if my mother passed away? Does the money go into the CIBC coffers?? This treatment of the elderly is shameful!!!!!

I stopped in, tagging along with Lee on a day he needed to run some errands. He needed to cancel an…read moreold card and set up a new one. The banker was very friendly and helpful, getting everything set up in a matter of minutes. This branch is spacious and nice, with some ATMs up front and a large area.

I have been a long time member of this Credit Union, back in the stone age when I was a university…read morestudent. They provide excellent personal service, always willing to provide suggestions and helpful hints. It also helps that on those rare occassions when I have been overdrawn on my account they give me a ring, so I have the opportunity to get some funds into my chequing account so that a cheque doesn't bounce. I pay no service charges, there is an annual membership meeting, and they are open 7 days a week -- with really good hours. To those who care about things such as being able to purchase car insurance, life insurance, an umpteen different kind of currencies -- this isn't the place for you. It is a financial institution that works the way banks use to - with a person touch, focusing on banking and not selling a crap load of other non-banking services.

If you run a small business, this is the bank alternative for you!…read more Free cheques, free transactions, deposit free an any Exchange Network ATM. As of Jan 1, 2014 there is a cheque processing fee of $0.35 per debit, but it's still a lot cheaper than paying $6 - $10 - $35/month in bank charges to a bank. Friendly staff with easy internet banking access.