I don't like to post negative reviews. I tried finding an email address for a manager but no luck. I'm not out to kill anyone's business; small business owners work hard and deserve to succeed. I will take this down if someone appropriate sees this. In this day and age why do brick and mortar stores still exist? They can't compete on price with Walmart or Amazon. The answers are of course convenience and customer service. This Ace Hardware has been spotty for both (in my experience) over the last 5 years. The store is crowded, almost claustrophobic the aisles are so narrow and deep. And they have been in a constant state of renovation the entire time I have been coming in, making navigation tricky. And a lot of the items are in locked cabinets. These aren't faults; the former lets them pack in more stuff and the latter keeps losses down. But these things mean you're probably going to need help navigating and help with your items. And there's the rub. The store is crawling with employees but my experience has been mostly meh. Most of the time I feel invisible. Today I spent 20 minutes in the hardware section, ultimately concluding they don't have what I needed; meanwhile I listened to two different pairs of employees loudly gossiping about one of their coworkers. Yes I could have interrupted them or flagged someone down, but after a while it kind of became an experiment to see how long they would ignore a customer who is obviously struggling. Other visits have been similar; as many employees as a store with a much bigger footprint but kinda hard to find anyone to help you. To be fair I have gotten good help some of the times I have come in. And for hardware and replacement parts their selection is usually better than the big box stores. A message for Artie if he's listening: your business is at risk. It doesn't matter how many millions you have sunk into your inventory if your customers can't find what they need. I shouldn't have to be a regular that you "know like family" to get good customer service. If you are relying on folks who aren't comfortable shopping online as your customer base, that is a dwindling population. This store could great. Right now it's disappointing. read more

Save yourself time, aggravation and money - just go somewhere else. I have lived near this hardware store for 10 years, and rarely go. When I do go, most of the time I regret it. When I do go in, it's because of something in the sales flyer. Yet almost every time, they don't have it or if they do have it, it's not clearly labeled and it takes 20 minutes to find it. I started going again, because I was getting ACE potting soil as I started container gardening this year (I'm very new to it). My friend told me to get potting mix, when I asked an employee if the stuff they had labeled "ACE potting soil" was the same as potting mix, I was told yes. So I bought several bags of it. They are NOT the same thing, not by a mile. My plants are struggling to survive, and now I am facing the fact that I have to replant them (and spend more money on actual potting mix). In addition - my last (and final trip ever) I went in because they are having a Buy One Get On Sale, and I needed some landscape / weeding fabric. I walked around that store in circles for 20 minutes looking for it before I even saw an employee to ask. He did show me where the item was located, but they only had one roll in. He said I could buy that one now, and come back later to get the other when it was in stock. Seriously? Um no - that's not what the deal is. I asked if I could get a rain check (a reasonable request). He went on to repeat what he said before, that I could buy the one roll now and come back for the other. I asked again if I could get a rain check, he then asked another employee and after some minor discussion they said that's something Jewel needs to answer. We found Jewel, I asked if I could get a raincheck. She said I could buy the fabric now and come back for the other item. She then said that was the same thing as a raincheck. Huh? Um no it is not. She said I could pay for it now and pick up later - and again repeated that was the same thing as getting a raincheck. I told her flat out that is not the same thing as a raincheck. She finally said - well we don't do rainchecks. So it took 3 employees and a 10+ minute conversation between them to finally get a solid answer to the question, "Can I have a rain check?". So after spending just over half an hour in the store - I walked out empty handed. The folks at this Ace, while nice, have no concept of customer service what so ever. None. They also do not seem to have any concept of time nor the ability to correctly answer questions asked of them. By contrast - right after leaving Ace after the rain check fiasco - I went to the True Value near 12th Street & Northern (they had a good sale on other items I needed). I have never been to that store. The minute I walked in, I was asked if I needed help. Not only did they have what I needed and the stuff from the flyer was in stock, they helped me load it into my car. I was in and out (with car loaded) in 15 minutes. read more

Awful customer service from everybody there (including the post office people). Very rude, inconsiderate, and unhelpful. The prices are not good. It is a pain to return anything here. We live just a few blocks away, so it is unfortunate that we can no longer go to this store. However, after numerous visits (we kept trying to give them more 'second' chances), we have come to the conclusion that it is just better to go to Home Depot a couple miles away. Our advice is to go to Home Depot just two miles up the road at Tatum and Bell. The prices are better, the customer service is friendly, and the return policy is great! read more

This is a shout out to Artie's Paradise Valley Ace Hardware store! So like many people when looking for standard products we often default to Amazon for convenience etc... However, unlike to seek out things we need from local merchants like Artie's Ace Hardware and they had the exact items I needed for a comparable price on multiple occasions recently, so Happy-:) to send them a Big Thank You along with a recommendation for their store so shop local to support local stores when you can! read more

I ordered a new Weber Gas Grill to be delivered for the holidays and it was delayed no fault of Artie's Ace Hardware. It was an issue with Weber. They stayed in contact with me constantly but above and beyond that they actually lent me a grill so my wife and I could have one to use during the holidays while family was in town visiting. Who does that? Nobody else. From store management to even the owner, they are truly interested in pleasing customers and when my new grill arrived they came and installed in on time and expertly. Worth every penny to deal with the folks at Artie's Ace Hardware since as consumers we're interested in a great value not just a great price. I highly recommend them read more

Today I tried to exchange a yeti cooler bag that I received as a gift at your store located at 13811 N Tatum Blvd, Phoenix, AZ 85032. The manager "Danielle" was very unprofessional and disrespectful towards me. She said several disrespectful comments towards me and refused to exchange my cooler bag. Ace Hardware return policy states that you can get a Ace gift car. Apparently the manager doesn't know or understand the policy. I will Never return to this store and will let everyone I know not to shop at this Ace hardware! read more

Yuck!! I feel so sad for Artie, he has no idea how crappy his employees are when he is not there. I needed a plumbing part that I know Larry the plumber could grab.. he was more interested to get his smoke on outside then to help a customer or answer his boss when she repeatedly called him. Pooh Pooh on you!! This was a three strikes and your OUT.. I would drive out of my way to the new value store on Shea, then shop here :( Disappointed 24 yr resident of Paradise Valley.. read more

Disappointed. I tried to return a $2 outlet cover (wrong color match to existing )..and was told by the cashier I would need to pay a 25% restocking fee ( Yes..I did have to open the package in order to install..which is when I discovered it was the wrong color match ) I was purchasing another household product also...so my $2 'return' (plus some ) was going right back into thier register. Not the best approach for customer loyalty / PR.. read more

Just went back to Artie's last week, and Monica was there to save the day for me. Actually everyone at Arties is a joy to interact with!

Decent selection of hardware but also tons of random items. Bring your flare gun and your GPS because this place is laid out like the maze from the movie the Shining and it can be tough to find help. read more

Paradise Valley Ace Hardware - Hardware Stores Near Me - Phoenix, Arizona

This ACE Hardware has it all. If you want a blender, some dishes, candles, a Christmas Tree, you name it...they've got it. I've been in a few times over the duration of my North Phoenix living and I gotta say, Ace is definitely the place! read more

Artie's Hardware is simply the best customer service - period. They are helpful, responsive, knowledgeable, and stand by their products. I had an issue recently with a storage container, and the Owner called me personally and followed up with the manufacturer and had his team correct the situation. It's a team effort at this store and they go out of their way to assist their customers.......I recommend Artie's Ace Hardware to everyone. read more

Please read all of the negative reviews before coming here; I wish I did. I purchased a traeger grill from here on a Thursday after seeing they had some in stock, and the grill was then delivered the following Saturday morning. When the grill was dropped off, I did not inspect as I had to leave, but the following morning I noticed the whole back side of the grill was dented in substantially, and the hooks on the bottom were bent as well. After calling the store and telling them this was unacceptable for a $1,300 grill, they agreed to send a worker to my house and replace with another new traeger and pick the first one up. After the worker noticed that I poured wood pellets into the hopper on the first grill, he called a lady named Andrea, and told her the grill was used. Andrea then called me, was extremely rude, and told me they would need both grills back and I would have to come in tomorrow morning and discuss with the manager on why I could not receive a new grill that I paid for and was not damaged. I was blamed for using the grill (which I didn't) as well as damaging it on my own. The grill was only moved from their delivery driver and was clearly damaged in the truck during delivery. Andrea then proceeded to yell at me, make extremely rude comments, and make many threats. Andrea also mentioned the delivery driver was not certain what was going on as "I'm not surprised he's confused, he barely speaks any English". You are a customer service associate at an Ace Hardware, know your role. I ended up telling the delivery driver he needed to leave my property and take the damaged Traeger back to Ace. For spending $1,300 not even three days ago, this is the worst customer service I have ever experienced. Andrea and a store manager whom I spoke with should not be working in a customer service or management position whatsoever. Do not go here and whatever you do, do not purchase a traeger or any grill from here. I will be calling Traeger and any upper management/executives necessary at ace, and giving them details on the purchase experience at this Ace, and will not stop until Andrea and management is held accountable for how I was treated and management makes a change and realizes the customer is always the priority. UPDATE: Just plugged in the replacement grill, and the LCD display is completely pixelated and not working properly. The model number is also a previous model # that did not come with the pellet sensor which the model I purchase does come with. I am confident Andrea just replaced my damaged grill with the display model. This place is absolutely unbelievable. Can't wait to talk to the GM in the morning. read more

Was at Artie's to get some drywall anchors and saw they had propane patio heaters on sale. The flyers on ALL the heaters said "up to 50%" off. The guy showing me around said most of them were 50% off. I picked one out, $266, and they went to get the heater. I was wondering what the discount would be. Ten percent would have been insulting. The guy came back with the heater. I asked what the discount would be figuring I'd taker it if it was at least 25% since the flyer indicated "up to 50%." The guy called whomever they call on those walkie-talkies. The discount was 0% off. Way to go Artie! Truth in advertising/merchandising? From now on, I just buy drywall anchors from Artie's Ace. Yeah, they have a lot of stuff on the often disorganized shelves, and it's easier than going to Home Depot, but this just pissed me off. read more

Don't let the crammed full o' stuff atmosphere scare you off. They have EVERYTHING and I mean everything here. And they will help you find it if you can't. The quality of their products overall is better than Home Depot. Either my husband or I are there a minimum of once a week. Sometime you have to cajole the counter help to be helpful, but that doesn't deter my 5-stars. They really know their stuff and have gone out of their way to help us get just what we need to get the job done. This is not a big "corporate" shop; it's a neighborhood hardware store franchise. read more

Great service by Brian and Deanna and they have everything!! Not your normal hardware store - from jewelry to washers and everything in between. And lots of impulse buy opportunities too! I will be back many times. read more

I love this store! Yes, it has a lot of stuff, but when you're LOOKING for that stuff... you've hit the jackpot! I have ALWAYS found the staff to be very friendly and helpful with any project or questions that I've had. It just has that homey neighborhood feel that you don't get from Home Depot or Lowes... and the parking is always fantastic. So, if you live in this neighborhood, I would definitely recommend it for regular home maintanence projects. read more

I go past several cheaper Hardware stores to go to Arties. 2 reasons CUSTOMER SERVICE and they get you in and out your not wondering for days trying to find something and parking a block away! Instantly your greeted and escorted to the area and get what you need. Always friendly and like I said the customer service is worth the trip! Bonus if you want to wander they have everything you never new you needed and more:) read more

What a wonderful modern day general store; a one-stop shop of sorts! Festive holiday decorations abound, they were in the middle of setting up for Christmas when I arrived so I can't wait to return and see everything displayed! Very friendly customer service and dog friendly too! If anyone reading this review has a gift they need to purchase for someone, a gift certificate here would be a unique choice because they seem to have something for everyone; I noticed some unique products I've not seen anywhere else. I like that, variety, choices and support for our small businesses!! . I don't want it to be where one day we can look around at each others homes and all have the same stuff! How dreadful. I wonder why that would be?? read more

Hardware stores are all alike, right? Wrong. While the two big-box hardware megastores are physically huge, they have a lot of wasted space and very little depth of inventory. It seems every time I visit one of them with something specific in mind I have to settle for second best or they don't have it at all. Arties is like the Santa's workshop of hardware stores. While physically much smaller than any of the big box stores it is packed to the rafters with "stuff". It seems no matter how specific my needs are, when I go to Arties they say "sure we have that, follow me". Not long ago I needed a simple washer for an outside faucet. The faucet is permanently welded to the pipe behind the stucco and would be virtually impossible to replace but a new washer would make it like new. The big box stores told me I could not buy the part or even the entire inner workings, I would have to replace the whole faucet. When I went to Arties they said sure and went to a magic bin filled with washers of all sizes and picked the exact right one out for me. Plus they had a new screw for it that was an exact replacement. Yesterday I decided I needed to replace the shower knob and temperature handle with something more substantial than the cheap plastic ones the big box stores sell (where they told me there are no other options for my brand of faucet). I went to Arties and found both components in a heavy-duty grade of metal with real chrome plating, constructed 10,000% better than the cheap plastic variety. And the price was reasonable. I swear Arties has everything for everything. And the people who work there actually know hardware. Okay, why do I keep calling it Arties? Because while it is an Ace Hardware store, it is that in name only. Artie Holm runs a completely independent store. And that is the only negative I can find with them ... if you go in with an Ace Hardware discount ad they will usually refuse to honor it and they seem to get a little grumpy that you asked. Maybe they could just post a big sign at the door that they don't honor Ace discount ads? I've stopped even trying. Arties also sells small appliances, kitchen tools, knick-knacks, seasonal items, and a ton of other stuff. And judging by the number of customers I would bet a lot of locals depend on them. Yes, as others have noted their prices are slightly higher, but I will gladly pay a little more for higher quality merchandise, professional and knowledgeable staff and to support a local neighborhood business hold its own against the big box chain stores. read more

Called for an impact 1/2 inch. Said they only had a m12. There is no such tool. Went to the store and saw they had one in the cage with a battery. Asked blonde curly hair worker for help. She was too busy to even help. Said what we have is what we have. Well i need the tool in the cage...shop elsewhere read more

Do they have everything a hardare store should have? Yep. However.... try 'returning' anything there and you get major pushback from the staff. The guys working the floor are helpful. The cashiers are rather rude. Only two stars because Home Depot is only 2 miles north and I would rather make the short drive than put up with the attitude. "Attitude" in a Hardware Store.... "go figure." read more

Not sure what's with the negative reviews about the stock or customer service. Customer service was above and beyond what I've experienced at a big box place like lowes or Home Depot. Sure the inventory is limited, but again the customer service was great. Very helpful staff. I used to live near a Paul's ace and this one is much friendlier, larger selection, and seems to have their stuff together. read more

Encountered two very rude and unhelpful staff on my two visits to this store. Far below the standard of every other Ace I have been in. Heads up to owners/management: you have a problem in your store. read more

The most useless hardware store in Phoenix. The employees run away from customers, but make it's your fault when you cannot get help because you did not press the button for help in the section that you were looking for something on the sign postage is useless. Finally their website (since I tried to order curbside pick up in COVID times) As useless as well, since when they run out of items, website tells you payment cannot be processed rather than we are out. read more

The store is convenient and its small enough that you can get in and out of there quickly IF you know where the item you want is located. The layout is so random and the aisles are REALLY narrow. When I don't know where the item is that I need I find myself wandering forever as I can never find any sales help. On the positive side they have a post office inside which is super convenient, read more

Turned away for $3.65 return I bought from another ACE. Bad business especially when you sell the item I was returning AND I had purchases in hand that far exceeded that amount. 20yrs of my business ends due to one cranky old man. Best of luck to you guys. read more

Went to purchase something I knew almost nothing about and made to feel like an idiot in front of customers. I will not continue to shop here as it seems to be a thing. read more

This is a great store full of helpful people. These days a lot of us tend to gravitate toward the big box stores, but Artie's is very competitively priced and the employees are very knowledgeable. read more

Well this is an interesting little store. The first thing I thought about when I first walked into the place was how this was a serious fire hazard. I mean everything is so tight and items are extremely close together. I mean the aisles.....the people.....check out counters.....merchandise.....everything is just right on top of you. If your claustrophobic this may not be a good place for you to visit. I came here to buy a couple of items during black Friday and I was royally screwed on the mail in rebate program. Don't EVER TRUST mail in rebates they are a total scam and huge waste of time....i really should have know better. I was happy with my merchandise and the customer service was okay....but I won't be back unless I absolutely can't find what I need somewhere else. Eat, Drink, and be Merry my Friends!!!! read more

Always handy - has the things the big box stores don't carry. Christine just helped me when my deadbolt dropped a pin and trapped my key - 10 minutes and she fixed it - no charge! What? Plus, they carry Craftsman tools now, so I don't have to go to Sears. Winning! read more

We used to frequent this store, and some staff members there are good people; however, today they have a political tent set up in the parking lot selling t-shirts. When a call was placed to inquire whether or not this was sanctioned, it was met with hostility and defensiveness. The intent of the call was for us to determine whether or not we wanted to continue to do business at this store as we cannot support any establishment who supports the current administration. The response from the person on the phone made that decision really simple. If you are in support of changes come November, I wouldn't shop at the store. They want things to stay exactly the way they are. read more

My Dad works for a different Ace and every time I walk someone greets me and asks if they can help. This store is much closer to me so I went there today. I go to Ace because I expect that they are always so helpful without me having to ask. This was not the case today. I called beforehand to check to see if they had all the things I needed. When I got to the store, no one greeted me, and I couldn't find the person I spoke to on the phone even after pushing the "need assistance" button in his department. The entire Time i was there wandering the store I only saw one employee helping customers. I passed a few employees multiple times and they never asked if they could help me with anything. One employee was having a personal conversation on her phone. Sure, I could've asked these people for help, but i go to Ace cuz I never have to. I bummed at the lack of helpfulness. I'll drive to Paul's Ace from now on. read more

Arties is just great. I love having a smaller, privately owned hardware store close to where I live. They have done a terrific job of making sure that they have most or all of the basics that anyone would want from a hardware store. Then im always drawn to the excellent merchandising for other things that make grest gifts or a little something for yourself! Kudos to whomever does the buying for Arties because these features about the store is what makes it great and definitely worth starting out with before going to the big box stores because chances are, you will find your part, bolt, small appliance or great tools right there. Simple in, items at great prices, no overload on selections. Also Arties is always staffed to the max. Help usually greets you right at the door and escorts to right to where you need to be...complete with good to great knowledge of the products. Sure sometimes I want tons of choices or sonething I know Arties doesnt carry, but 90% of the time, I just shoot into a privately owned, local business owners store who employs a good number of people...and get out fast. But when im not in a hurry, I DO like to browse...I always find plenty of cool items and have a pleasnt time being there. read more

I interviewed with Artie Holm (owner) and Deanna Daugherty (store manager) on Saturday March 25 for a part time position (I am retired). I believe the interview went well and I was told by the store manager I would hear the next day (Sunday). Sunday passed with no contact. Monday I called and left a message for either Deanna or Artie to call me and let me know if it was go or not. No return call. Tuesday I called and sent an email. No response to either. Today, Wednesday, I called and was told that Deanna was with customers and Artie was not there, and left my third phone message. I was in management levels for 52 years and would never not return a message or leave an interview hanging. I believe this is no way to treat people and I hope it does not reflect on how they treat customers. Gordon H. Aronson, P.E. read more

If you have anyplace else you can go... go there because this Ace Hardware just is not worth the effort. Overpriced products that make me think they just don't price shop their competition. Poor selection on most products EXCEPT nuts and bolts. They have that going for them so I give them 2 stars. Otherwise there are a bunch of people running around with ear pieces always asking someone else where something is in the store. If this place is close and you don't want to drive to a large chain store just be prepared to camp out while you find what you want and pay more than you'd expect. read more

Wow! I called to inquire about garden hoses, and gave my info to Christina, who answered the phone. She went to check on availability/prices. She came back and stated they had several, and even offered to send photos of the available products. Then, she followed up with a phone call to ensure I had received photos! I was also offered a discounted coupon. I had called another Ace store nearby, and was told to come in to look at the selection. Big difference! Talk about great customer service! read more

Went to have a key made. Big sign on the door: "We Are a Dog Friendly Store Please Don't Leave Your Pet in the Car!" read more

Don't expect much from the employees. I called to see if they could make a key and I was told that they had my key type it in stock and the price, then when I went in they in fact did not have the key. The employee just wasted my time by having me drive over to get that information which I should've been told over the phone. Also don't expect them to hang up the phone when talking to you and don't expect them to make your key when they're near the end of a shift, since the first day I called I was told not to come because she was about to be leaving. Zero stars read more

I have been shopping here for over 25 years faithfully. They are the most helpful, knowledgeable and pleasant team in a store that has virtually everything I have needed and more. If they don't have what you want or need they will special order it for you. I have consistently found the best brands at the best prices. Great place great people great products great prices. read more