The Works Factory Outlet is located in The Royal Quays Retail Outlet centre in the newly developed…read morequayside area in North Shields. I love this shop! On the whole it is a bookshop but it also sells a range or Stationery, cd's/dvd's (not recent chart ones though) gifts, cards etc at very affordable prices. I've picked up loads bargains here in the past! Everything is discounted so is always cheaper than the usual RRP. I've always found the staff there to be very pleasant and helpful. I never go to the Royal Quays without going in this shop because the stock is updated rregularly so you never know what bargains you might find! Because it is situated in a retail outlet centre it is in amongst a range of shops and there are plenty of places to eat nearby. There are hundreds of free parking spaces and it is quite easy to get to by bus or by metro (Royal Quays is about a 10min walk from Percy Main Metro Station).

Excellent range of fabric for dressmaking, quilting and curtain. Plenty of staff willing to help…read moreprices excellent also. There is a great range of accessories also

Just received a beautifully wrapped parcel of fabric with a lovely personal thank you note and a…read morecouple of 'freebies' and I'm delighted with my fabric!!! A pleasure to do business with you

Had loads of art work framed here now including having a huge crewel stitched work stretched onto a…read moreframe. The guys are very friendly and nothing is too much trouble. Would always return

Unfortunately you can't give 0 stars. This was my worst ever customer service experience, unless…read moreyou want bog standard work from a shop who pray on the older clientele of North Shields for their repeat business don't go here, they have no idea what they are doing wrecking 2 sets of limited addition stamps saying seek legal advice if you want a refund....absolute joke, I'm all for supporting local shops, but this place gives local shops a bad name, the sooner shops like this close the better!!!!