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Papendick Angie S

5.0 (2 reviews)

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2 years ago

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Jackson Hewitt Tax Service

Jackson Hewitt Tax Service

(29 reviews)

Elaine was great. Made filing my taxes quick and painless and she answered all my tax related…read morequestions. I had a bunch of tax issues that I was worried about but she was able to resolve them all and give me advice on what to do in the future as well. Got my taxes done quicker this year than last too. Great location definitely coming back again for next year.

We have been going here for years and were generally happy until this year…read more We dropped off an envelope with our tax info and told the man to give it to our guy who does them every year. We set our appointment and left. We had our appointment, with our normal guy, taxes were filed and thought everything was fine. Upon checking "where's my refund" it kept giving us a code. We called the IRS and found out our income was recorded wrong. Looking into it we found out 1. Our regular guy did not do our taxes. Someone else did. 2. Our income did not include fmla or unemployment. Non taxable in CA, very taxable per federal tax. 3. The man who did our taxes consulted with 6 others , my guess is, because of the fmla and unemployment. Potentially giving our info to 6 people I don't know. 4. This was an EZ form. We had no other deductions other than the kids. All the info they needed was on clearly printed out forms. 5. We were charged over $500 for their fee and should have been $150. 6. They did amend the return and did not charge us for the amended return however, now our return is delayed until July. 7. They did not offer us a refund per their own rules. It states, we would be given up to $5000 if it is their mistake. 8. Now are giving us the run around for our refund of their services. Not at all happy this year.

Papendick Angie S - accountants - Updated May 2026

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