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Papelería González

3.1 (7 reviews)

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Staples

Staples

(97 reviews)

I rarely experience excellent customer service at big box stores, but this Staples in Solana Beach…read moresurprised me! I had a last minute print job with special sizing, and was at the end of my rope trying to print from home. I came into the Solana Beach Staples store, frazzled and with very low expectations, but I shouldn't have been worried. I was greeted with a 'Welcome' and a friendly smile, and then Natalie got to work trying to understand my project. Turns out she not only understood what was needed, but got to work right away. She was so very patient with me and helpful. Needless to say, the printing project turned out a lot better than anything I could do at home. Are you pulling your hair out with a project? Go see Natalie at Solana Beach Staples. Thank you, Natalie, for your superior customer service! You made my day. I will be driving out of my way to visit this Staples store in the future.

On my recent trip to Staples I brought a pencil sharpener to return that I had purchased online. I…read morewent to the front because there was no line at the time and I have been stuck in long ones before. The person working the register got my order id and then hands me a receipt. He was not trained to confirm the details about the amount of my return. Unfortunately I was only given back the value of 60 % the cost of the item online and 50% of the cost in store. The month before this I had placed an online order that never arrived so part of my purchase was using a credit, but not the kind of credit that requires a minimum purchase. So I asked if I could exchange the item instead and he called a manager who was not interested in even listening and she called some 800 number and handed the phone to me. If the employee had confirmed the amount of the return I would have been able to do an exchange, but his failure to do that cost me money. And the manager was unwilling to cancel the return so I left without my pencil sharpener and lost the credit that they gave me for failing to deliver my order. This is not a lot of money, but i expent cashiers to be competent and I expect managers to train them. The store manager was awful, did not care about the customer and took no responsibility for running the store.

Office Depot - OFFICE DEPOT in National City location

Office Depot

(90 reviews)

$$

I had purchased alot of items that I could not carry all at once…read more The cashier was adamant that I could not use thier shopping carts to haul out the Items to my vehicle. But luckily Olga (staff member) saw me in the situation I was in and she offer to use a dolly to take the items that I could not carry and helped me to my vehicle Thank you Olga!!!!!! You were a big help

MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING…read moreCustomer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING Customer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is

Papelería González - officeequipment - Updated October 2026

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