We have used this location for years with no problems... but the last four times we have delivered. It has been very late cold and not very good. I do not understand what happened, but I am about ready to tell you people that I will never eat your crappy food read more

Today is July 12, 2025 @ 9:01 pm, we ordered your buy one get one free special and received two of the same pizzas, when we called the young lady was very rude and would not offer to send the correct order, your pizza chain has become very lazy and incompetent, very disappointed in what used to be a good company read more

Papa Johns Pizza - Pizza Near Me - Watauga, Texas

Horrible experience. I ordered from here like I usually do. Our delivery driver dropped our wings. He was very impolite about it. We had to go to the store to pick up the wings because the driver didn't even come back and their phones weren't working at all. No apology or compensation when we get to the store. This is so unacceptable. read more

This is the second time that I've been shorted when ordering wings. This was supposed to be a ten-piece boneless order. There are about six regular size and two tiny pieces. How can anyone call this a ten-piece?! read more

Papa Johns Pizza - Boneless honey BBQ chicken wings (supposed to be a 10-piece) - Pizza Near Me - Watauga, Texas

Pizza was really good. Reasonably priced for a stuffed crust at 13.99. Gets 3 stars for a couple reasons. 1. They forgot to do the garlic butter drizzle that it comes with, so they had to fix it before we left (we did carry out). 2. Tried calling the store to place the order, but got transferred to a call center. It's a small store, the volume of calls there can't be thattttt crazy to where a call center is needed. read more

Papa Johns Pizza - New Garlic Epic Stuffed Crust - Pizza Near Me - Watauga, Texas

Just barely warm, missing ingredients, dropped on edge prior to delivery. Store nor corporate phone number anywhere on box. Quality has diminished substantially since this store opened. Manager was very cordial despite being swamped! He has made a legitimate offer to correct this for us. I just hope everything comes through as promised. (Fingers crossed) NOTE: The app cropped my photo, photo isn't distorted, pizza is actually occupying about half of the box. read more

Papa Johns Pizza - Crumpled pizza - Pizza Near Me - Watauga, Texas

This location is busy often, but we've always had speedy, accurate and courteous service. We often get our order walked to our truck too for pick up orders. Very nice. I appreciate the folks working here! read more

Lady working with hair swinging down to her calves with no hair net. Dough uncovered , flour all over the including registers and card reader. Nasty and unclean read more

Never going to this location again. My best friend, her husband and I were talking about ordering Papa John's and their 6 year old son grabbed the phone ran off and called them. Adrian from papa johns answered and was telling our son she's his worst nightmare and she hopes he dies. We called back and asked to speak to a manger and the same person who told their son this claimed to be the manger. Super unprofessional staff and this will be getting passed along to corporate!! read more

I went in to pick up an order I placed for our family and the customer in front of me dropped all of her food out in the parking lot. Lacey and Von were so sweet to offer to make her a whole new order and even helped her pick everything up in the parking lot. I thought they went above and beyond! That is customer service that you don't find at many places anymore. read more

All requests followed and the pizza was fresh and tasty, especially with placing extra sauce on the pie. Great job!!

I order from this papa johns all the time, and you guys get it right every time. Not just pizza off the menu, modifiers and half pizza topping substitutions. Keep up the good work. Where are the other people who enjoy this papa johns? I know im not the only one, the others have to speak up! read more

Papa Johns Pizza - Large The Works pizza. Half w pineapple no green peppers. Sub regular sausage, no spicy. Cooked perfect, plenty of toppings (like always). - Pizza Near Me - Watauga, Texas

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Several times it's been an hour or over an hour wait with no apologies from management whatsoever. I went through DoorDash which was faster delivery, however the order was wrong. When I talked to manager, she said it was DoorDash's problem not theirs. In past cases when I received an incorrect order from ordering through doordash, the restaurant always takes accountability. It was not DoorDash's fault my pizza was the wrong crust. The worst customer service and attitude from the manager. read more

Order number890023971. Paid 42$ for small cheese pizza and large pizza with 6toppings. On the large pizza all the toppings were in one corner. The pizza had been dropped . I had order on line so I sent them a email and reguested my money back How ever the next day got a massage that my email could not be Delivered. Tipical ! I was a first time customer and paid 42$ for a cheese pizza. read more

I've ordered from here many times because I grew up eating Papa Johns and this is by far the most convenient one to go to. The other reviewers are right when they say that their customer service sucks. They are stingy with their toppings and and the pizza I got today was about 50 percent crust. Made me a Pizza Hut fan. read more

Papa Johns Pizza - Pizza was about 50 percent crust. Too much sauce. - Pizza Near Me - Watauga, Texas

Papa John's is one of my favorite go to for pizza delivery!! Hot fresh and tasty!! Highly recommend!! The thin crust is my favorite with a variety of toppings!! Fast and always on time!! Check online for coupons!! Normally can find added discounts read more

Over two hours to get a medium pizza delivered! A new Papa John's World's Record! This isn't the first time I had trouble with this Papa's location, but it will be my last. I'm not sure if the order takers working here are screened to only allow morons and those with sub-par intelligence to work the phones, but the evidence surely points to that ... May-beeee, if Papa's would turn down the volume on that infernal marketing message blaring out on their answering machine loop, they would actually hear what the customer is saying and get the order right. "Yes folks, it's that easy!" Holy pizzoli, I had to listen to this brain-decimating, Alzheimer's inducing noise four or five times, each and every time I called to check on the "status" of my pie. Doesn't anyone answer ther phone anymore? Is everything about marketing? Is cross promotion more important than the sale at hand? More important, is this the same announcer chick that Wendy's uses? ANNOYING as hell. "Uh, that was for pickup, right?" No, it was for delivery. I told the guy on the phone DELIVERY. Are you reading me? I said D-E-L-I-V-E-R-Y! Delivery! I guess it is just too much information for these retarded--ahhh, excuse me, "developmentally disabled" Papa people to retain in their short term memory, as the home office programs them to recite their stupid sales mantra every time they pick up the phone. "Hello, Papa John's, would you like to try our famous Asiago cheesy bread stuffed crust extra special Cowboys special topped with barbecue brisket and extra garlic goop endorsed by Michael Jackson himself, as seen in the movie Transformers, starring, blah, blah, blah, blah?" No! I don't want your special. I don't want the combo-meal. I do not wish to Super-Size. I don't want to upgrade to the next level. I don't need toothpaste, candy, soap, dental floss, feminine hygiene spray or any of the myriad other useless gee gaws you are trying to foist upon me at the check out line. I don't want ANY of it ... Most of all, I do not want your corporate speaker-box-drive-thru-maximize-our-profits push-what-we-want-to-push-upsell-bullshit. I just want what I want, so please in the name of all that is holy, if you believe in any sort of God or that the universe was created by divine intelligence, allow me to order what I want and shut up. Papa, are you listening? Please let the customer order what THEY want and LISTEN to them. Cut the Harvard business school high-pressure marketing crap. It will go a long way towards getting the order right and making sure that a pizza doesn't take two hours to get delivered. read more

We don't get pizza often, and we get Papa Johns even less than that (they had a deal today because of the Rangers game, so we decided to give them another try). I never walk away from a PJs experience really satisfied. We've had pepperonis that tasted like dog food, and the quality overall isn't as great as some other places (even other chains) in the area. Well tonight was the nail in the coffin. I walked in to the tiny building and there were two guys on the phone and a manager I assume (black shirt among red shirts) in between them, looking at a map, trying to find an address for one of the phone guys. Not one of them looked up when I came in, despite the door chimes and the fact that I was two feet away - no chance they didn't realize I was there. The black shirt guy - BS - found the address for the guy on the phone and then turned around and walked toward the back. No greeting, no "someone will be right with you", just walked away without looking at me. At this point, there was a guy behind me and we had both been waiting quite a while. One of the guys who had been on the phone hung up, and then he also turned around without acknowledging me, and walked away. BS had been chitchatting with another employee within eyesight, and then finally came back up to the front, asked the guy who was standing BEHIND me what the name was for his order, and helped him. Are you kidding me? Then he asked me for my name, I hadn't paid yet, he told me the total and I gave him some cash that needed change. He mumbled something about the guy (still on the phone) being "on the till". I said "I'm sorry?" and he repeated that that guy was on the till and I need to wait for him to hang up. Keep in mind there are two registers at the counter - not sure why only one has money in it. So after a few minutes, I dig through my wallet and luckily find exact change. I had been there for 10 minutes, even though my pizza was ready when I walked in. Terrible customer service and I won't be back to PJs, at least not this location. read more

I only ever order delivery. The order always arrives on time, the drivers are friendly even on cold and rainy days, and the quality and taste is great. I switched from Pizza Hut, because my pizza was always late, cold, and not very good. read more

I have been using this location for 3-4 years. My order is right and usually has all the extras. I usually do take out so I don't really have any issues with delivery times. This is a busy location but the staff is typically friendly. read more

Food is good but their customer service sucks. Your online ordering site was down so they wouldn't take my promo code for a pizza at the store because I didn't order it online I explained how their site was down it wasn't taking the promo code and they didn't care.. So we went out for Chinese read more

Terrible customer service was disrespected called a spic by employee was laughed at by trying to resolve a matter that needed to be taken care of by management I bit my tounge spoke to manger who was understanding and said situation would be resolved, a delivery driver took 100 tip from a child but this issue wasn't resolved as promised but the reason I am upset with this company is due to the racial slurs and disrespect not gonna to ever buy pizza from a company that stands behind this behavior read more

I've changed my rating from one star to five. We ordered six pizzas and 4 garlic butter knot bread for a Christmas party. The delivery was on time and hot. We enjoyed all the food and we had supreme, pepperoni, spicy sausage, philly cheese steak, and pepperoni meatball pizzas. Everyone enjoyed it. read more

On Saturday, April 7, 2018, at approx 3:35pm I called to order delivery of pizza from Papa John's Pizza, located at 6317 Rufe Snow, Fort Worth, Texas,76148...phone..817-788-5030. I had a coupon that they had brought me from last time I ordered...40% off....tried to order on line, but would not accept Promo Code......exp date....12-31-18 so I called them....the young lady I spoke with told me that they could not accept coupon....ask why & to talk to manager.....manager told me that corporate had called them and pulled all their coupons.....told them not to use them anymore......I ask her if she would not honor it.....she was a bit of a smart aleck....I ask her name and she informed me that she did not have to give it to me....her name, by the way, is Heather Willingham....easy enough to find out. Like I said she was a bit of a smart aleck ! Went ahead and ordered because my granddaughter wanted it ! I ask for the address or phone number of corporate and was told that she didn't have it and to look it up on line ! I then called another Papa John's and told them what had happened and ask about coupon.....they told me that they would have honored it, since I had it !! Now, I realize that this is a bit long, but I don't like doing business with people like this or with smart alecks.....bottom line...I WILL NOT ORDER FROM PAPA JOHN'S AGAIN.....and I will tell every one I know how I was treated ! I am going to contact corporate and tell them my tale of woe ! Papa John's is not my choice of pizza....never has been, but it is my granddaughter's....actually she likes the garlic butter ! I had posted this, but when I reviewed it I noticed they had my name & underneath from California.....no way....I live in Fort Worth, Texas ! read more

Rediculous customer service! Walked in at 6:20pm and stood at the counter for 10 minutes in front of 15 people working behind the counter. Of the 15 people hammering out pizzas, about 9 of the 15 made eye contact. Not one of them acknowledged me. After 10 minutes of staring at a girl on the phone 2 feet from me without a word or even a "give me a moment sir.", another girl appeared from the back and finally acknowledged my presence! 10 minutes.. Are you kidding me.. read more

I wish I could give it a zero rating. This location has gone down recently. We have had 3 bad experiences in the last year. One time my husband found a dead fly in his pizza and two other times he found a hair. We will never eat at this location again. read more

I couldn't agree more with Michael W's review. They employed the most retarded people ever. I never ordered delivery from them because I know pick-up is always faster and I live really close to this location. I don't know this is only for this location or not but it's ANNOYING! I made a phone order for XL pizza, half the works, half pepperoni.... I want it thin crust, they said they don't do thin crust on XL size. Ok, so I changed the orders to 2 medium, now they said they only do thin crust on Large. I cancelled the orders and ordered from Pizza Hut instead. read more

Sent us a fucking raw pizza! Wasn't even hot and the crust was Dough! Absolutely nasty! Over an hour wait too!! I'm done

I have ordered pizza here many times. The pizza is consistent and well made. I love their garlic sauce! They always get my order 100% correct whether I am picking up or getting delivery. Will def eat here again! read more

Store was clean, looks pretty much new! Friendly and helpful employees! My pizza experience was pizzarific with Papa John's Pizza! read more

The food is always on time, and the employees are friendly and helpful. The store is always clean, anytime I go in to pick up my order.

Over priced, skimpy toppings. Received two Christmas gift cards for papa John's ordered twice and both orders was very disappointing. First order I ordered ham and mushrooms. The pizza had small slivers of ham and four mushrooms. $20.00, ha. Second was worse. $25.00. Never again. read more

Yesterday I had the worst pizza of my life from this place. I took advantage of the Rangers7 special and when I picked up my pizza it had very few toppings - it was a virtual barren wasteland of pizza parts. The lady flipped the box open and closed real fast, and I took a second look. She asked me if something was wrong, and I told her that it was very skimpy, wasn't it? She helpfully pointed out that the bacon was actually just little bacon bits, although there was very little pepperoni, sausage, and olives as well. All those toppings and it looked like a cheese pizza someone had accidentally dropped a few things on. I understand that it was a half price deal, but on top of everything the pizza was incredibly bland. Not worth it at even half price. read more

Most of the time I will order carryout and pick my pizza up from the store in Colleyville, but unfortunately this is the location that delivers to me. On multiple occasions, my delivery has taken from an hour and a half over longer when the estimated time was 35 minutes. I will never attempt to get Papa John's delivered again. I will pick up from another location or get another place to deliver. read more

I ordered 2 large pizza at 7:12 pm they told me the it would be here in 30-45 mints after 1 hour the pizza was here, i checked the pizza and found out it was the wrong order i called papa john and the manager told me the he will send another one and should be here in 45 mints another hour goes by and i did not get my order i called back and they said the manager never put the order in and i was told they will send me my food asap another hour goes by and they delivered my food and it was the wrong order again.... i went to the papa johns and asked for my money back and for gm# the manager on duty told me i have to get on line to find what the # is................ very poor service and very poor management it took them 3.5 hrs toget me my food and it was the wrong order read more

Great place they always take care of their customers. My order is always accurate an delivered in a timely fashion

My apartment complex gave us a 50% off code to use today for specifically today. It doesn't work online so I called them. I informed them about the situation. I was told that they are not honoring it. The promotion was on their company sign on our security gate with the code. They did not offer any other coupons instead just apologized. I told them that I would order somewhere else. Lost a frequent pizza coneiseur!! Boo!! read more