Why does it seem that all Panera's are filthy and understaffed these days? This particular location is no exception. Stood at the counter for five minutes waiting for somebody to wait on us, only to watch a stream of people come in and cut in front of us for pick up orders. The poor kid behind the counter didn't seem to know what to do. After waiting and watching this continue for a while., we finally got angry enough to just walk out. We won't be coming back. Panera used to be good. Now it's just an understaffed dump. read more

Been a long while but this Sunday, I stopped by and realized-aha, panera is a neighborhood reliable cafe! Indeed- Solid cafe or market style sandwiches, soups & salads as well as pastries in the Southriding golf community! Nice tables & seatings with power outlets in every corner so you can hang around a little longer with your laptops or tablets while you work and have a bite or sip of coffee or other beverages! Very friendly atmosphere, safe & clean! Staff was nice! I ordered the forest ham gouda melt with broccoli cheese soup which complimented each other! The baguette was fresh, crispy on the outside but soft in the inside which gave it texture at each bite. It was, I think, a footlong and with a cup of soup it was too generous for $15+ total. I asked for half but end up with a whole sandwich. I ate half at the place and ate the other half for lunch the next day and it tasted just as fresh as it was the day prior. Glad I went for this easy going cafe! read more

Panera Bread - Sandwiches Near Me - South Riding, Virginia

I've noticed this location going downhill for a while. Yesterday I placed an order and my husband picked it up, only to realize once he got home a sandwich was missing. He called them and let them know and said he was on his way back to pick it up (we live 12 min away so it was about half and hour round trip each time). They made the sandwich and the manager apologized. Fine. The sandwich was the worst made sandwich ever. I ordered a Mediterranean Veggie - there was literally no (I'm talking pretty much scraped off) hummus, and a few measly veggies. Come on! You mess up the order and the best you can do is a sandwich my 5 year old would make. Please train your staff to do and be better. read more

Panera Bread - Mediterranean Veggie Sandwich - Sandwiches Near Me - South Riding, Virginia

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Stopped by to grab an iced latte. Opted for the Iced Madagascar latte, it was refreshing and delicious! Will definitely go back for another in future. read more

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Typical Panera food and drinks here, all good with that. You know what you're getting, it's fine. Problem, I've been here 3 times, wanted to give them a chance, but I'm done. Service is always slow here, and there always seems to be some confusion. Today while ordering, Loudoun Water Company Rep came in and asked to see the manager. After identifying manager told them "we are cutting off you water today for non-payment", that can't be good. Speaking of water, Bathroom is filthy, like Rt 66 Gas Station filthy. And last, but definitely not least, this "person" was there today, yes, in a restaurant. read more

Panera Bread - Sandwiches Near Me - South Riding, Virginia

Employees were 'closing' the restaurant at 8pm but they're open until 9pm. Putting chairs up on tables, moving tables around to sweep. Almost all lights were off. Display cases were completely empty. No employees behind counter to order or help, only bagged bread racks floating around behind counters. This location was filthy. Carpets need deep steam cleaning. Tomato soup was gritty, tasted like spaghetti sauce and they microwaved it to death! Couldn't eat it after it burnt my mouth! Needless to say-won't recommend and will NOT be back! Regional manager needs to pop in later in the evening to see the unwelcoming ambiance this location gives!! Customers were not the employees focus, but rather being home BY 9pm was! Super disappointing! read more

2nd time this week! Chicken and wild rice soup with green smoothie! Yummy! This has become my go to! Ordering via the app is a breeze. The time communicated when it's reaDy is always right! I love the ease of walking in and seeing my name printed boldly on the packaging. Easy to pick up and go! The ingredients are fresh and fulfilling! Keep up the great work! read more

This time aggregated reviews don't like. Panera is one of my favorite fast casual dining place. I've never been to a Panera in which I had such bad experience as this. It was over crowded, not kept clean, the manager who punched in my coffee and drinks order was super cute and rude, and didn't get my orders right. This was months ago and I felt so horrible then I tried to write it out of my memory but bro! It's still PTSD horrible. I will never go back to this one. read more

Best shop to grab a quick bite, service is amazing and better than a 5 star restaurant. Food tastes exquisite, as if from a different galaxy. I would give this place a 100/5 if that was possible. Please contact me, Panera, you guys are my idols. read more

Panera Bread - Cat. - Sandwiches Near Me - South Riding, Virginia

Overpriced and poor tasting. Better ways to spend your money. Usually Panera is delicious but today not only was my salad sad-looking, but my sandwich looked sad too. It ended up transferring all the sad to me because I was disappointed. During breakfast time the food usually doesn't disappoint, I would recommend the bagels, you can't mess up a toasted. read more

I love Panera but will never set foot in this particular store again. I purchased a You-Pick-Two with a fountain drink with my card. When I saw the posting online I was billed for $64.76. I knew this was clearly a mistake so I went in and eventually spoke to the manager who said he couldn't help it if I gave a $50 tip to the cashier. After some back and forth he said I was out of luck. read more

Friendly staff! Had Earl Grey tea with blueberry scone. All was to be expected for Panera bread chain consistency.... Took the cinnamon roll home to the girlfriend... read more

Panera Bread - Blueberry scone and cinnamon roll - Sandwiches Near Me - South Riding, Virginia

This is my go to around the corner place for a quick bite. Due to covid seating is limited and I am happy that it is. Lines are fast, tables are clean, customer service is on point. I have never had a bad experience here. There is an older gentleman who is cleaning the tables and dropping off curb side pickups. He is a very sweet man. They have plenty of ice tea and my food has been good. Yes, they are always busy. read more

Panera Bread - Sandwiches Near Me - South Riding, Virginia

After the initial bad interaction with the manager, things have turned around and she's been great! Super nice and always running around being helpful. read more

My comfort food zone .. I love their combos .. !! Had the Tuscan chicken sandwich with Asian salad . As always tasty and fresh.. a awesome treat to a hungry evening !! The service seemed bit slow due to the staff coping the Sunday crowd. ! Overall worth the wait !! read more

Food is tasty & affordable Service is polite and very busy The ladies behind the counter prepping food are quick -- people remember 1. They are getting online orders 2. In store cash register orders 3. Orders from the table --- They are doing great !! Ambiance -- - needs a good cleaning but over all is kept up. Lots of entitlement going on with people not cleaning up their own mess and expecting the skeleton staff to keep up read more

First time at this Panera, my local Panera and this meal pissed me off. I went with a pick two, their new grill cheese and the potato bacon soap with chips but what I ended up with was potato bacon soap and toast that just happened to have cheese they could've put on my soup! They used sprinkled cheese yo make a grilled cheese sandwich, it wasn't even visible! Were they out of regular cheese?? If so, why not say that instead of going with the next best thing because the grilled cheese in the picture looked much more appetizing. The three stars are only because the place was clean, I was treated energetically by the manager, Jim Jones as soon as I entered and the service was speedy... But I'll take quality over speed next time. read more

Panera Bread - Cute patio - Sandwiches Near Me - South Riding, Virginia

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I used to work at this very location and it's sad to see what was a very fast an efficient restaurant turn into total chaos due to the general manager. I waited 50 minutes for a $20 breakfast meal and it was made incorrectly. The breakdown starts at the top from personal experience, Nehal the gm should not be in her position as she cannot comprehend problems quick enough along with leading a staff. I ultimately left this job because of this women and now the only panera close to me is ran by her what a buzzkill. I will drive to Ashburn for a better experience. read more

Closest Panera to our crib. Came here with T on my most recent visit and we had a lovely lunch. This place can get packed, depending on the time you visit. You always have the option of ordering your food to go. Employees here have always been the sweetest and incredibly helpful. The You Pick Two has always been my favorite, you can get a half salad, sandwich, or soup. It also comes with a choice of side: apple, baguette, or chips. You place your order with the cashier and then wait for your number to be called. Seat yourself, there is no server at Panera. I've always enjoyed Panera. It's a great place to catch up with a friend over tea/coffee or share a meal together. Could the restaurant be a bit cleaner and organized? Maybe. Overall, we are grateful to have a Panera close to home. read more

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Shawn is the manager here and is committed to the customer and making sure your order is right. He has went through the extra mile for my wife and I on multiple orders and wants to make sure attention to detail is a priority. read more

The food is good and comparable to all the other Paneras, but the last three times I've been here the wait for our order took a very long time. Even when I place order thru app... one driver canceled my order bc the wait was too long. read more

Waiting waiting waiting. Seriously...30 mins in curbside even AFTER order was said to be ready. I'm sorry but I think it's about time this panera get replaced with something else. Walk in and there are people who've been waiting inside for 20-30 mins for an order placed INSIDE. .5 stars simply because the food is good but it could be that we're always so freaking hungry by the time the food is available that anything would taste good. read more

This Panera is by far the WORST Panera I have ever been to. I've held off on writing this review for months to give this Panera multiple chances as I order from here frequently, but it just proved my point that this Panera is horrible. The orders I place online or even in person NEVER come correctly. I've ordered a chicken salad and the chicken came missing. I've ordered the white cheddar steak sandwich and it literally only came with bread and cheese... I'm not sure why there's always a problem as it doesn't seem that hard to check and make sure the orders are correct? Every single time I order from here I have to triple check my bag before I drive off so I'm not missing items. This isn't a "oh it happens once or twice" scenario - this happens every. single. time. It is very frustrating and it only happens at this Panera which is extremely irritating. read more

I was super hungry and for some reason 3 places we stoped at were not open so we were super hungry. Walked in and was greeted with friendly service. Food came out quickly and taste amazing. This Panera allows you to dine in so I did. It was not crowded and everyone working inside was wearing a mask. Everyone eating wore their mask in and when leaving or moving away from the table. So I was happy everyone was practicing social distancing. Curb side is still available just an FYI. read more

16 oz smoothie is actually 2 cups short for $4.99. TSC gives 3 cups of smoothie for $5 dollars plus tax. Panera is getting expensive and portion sizes are reduced. read more

Panera Bread - Peach blueberry smoothie - Sandwiches Near Me - South Riding, Virginia

What a clusterpluck of ineptitude. Has this turned into a trainig wheels location? Manager had to be called over for every person in line while we were there. Maybe I'm just annoyed about having missed the breakfast window by mere minutes, but when a 5 minute pit stop turns into a 20 minute waitfest I get agitated. Honey wheat bread on tuna salad sandwich went untoasted. Chips were okay but baguette slice would've been better. Pickle was limp, but at least they wrapped it in the outer paper. Asiago roast beef sandwich was tastier. Opted out of getting a drink for the pastry discount. Wonder how the french toast bagel sandwich is. read more

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Worst customer service I have ever experienced. First they don't listen when I answer their same question more than once. Then instead of getting orders out in a timely manner they give friends and family free food skipping all other patrons read more

As soon as I walked in,I could tell by the aesthetic vibe and familiar smell. We sat down,my family and me, and I ordered a grilled cheese sandwich with pink lemonade. It was delicious and mouth-watering and I will always love Panera Bread for the customer service and high quality meals. read more

Quality of restaurant and cleanliness has gotten worse here over the years. The floors are filled with crumbs and the tables are not wiped. Food is mediocre read more

I had a chicken sandwich from Panera bread this past week it was horrible! Chicken was like rubber dry as a bone, lettuce was wilted. It was thrown together! The parm chips were soggy. I asked for a bag of chips and they were out. They gave me stale bread as a side instead. Horrible experience. I would give it 0 stars! read more

It's a hit or miss. You have one job to make sandwiches but they can't even get it right! People pay hard earned $$ and you get the worst sandwich. I only go here bc there's nowhere else. read more

I haven't usually had bad service with this location but I did the other day. On Feb. 10th I ordered some items for delivery, including a sandwich. The Order got here when it was supposed to but my sandwich was made incorrectly. They did not make any of the noted changes to it (I even double checked and it was on the receipt). So I called back that same day (during non busy hours) and left a message explaining I wanted a refund for the sandwich and gave my information. I did not hear back from them and now it is a couple days later, the 12th. I called back again to request a refund (again I called during non busy hours), and this time the phone kept ringing and ringing until it eventually hung up, It did not even give me an option to leave a message. Overall I am surprised and disappointed in the customer service from here. I'm not sure I would order from here again. :/ read more

Service is slow and not the best I've seen. I come here for the scones, salads soups and Mac and cheese. I dislike their sandwiches and they need to come up with a better menu. Ordering food here and waiting with a pager I've had to pick up my food from the kitchen area before because they we're taking so long for a simple order and I found my food just waiting sitting there no one taking it. They need to not fake the set up with serving to tables and have it like before where customer gets their own order if they can't handle it. read more

I really like the Panera app because I can put in my order and pick up and not have to wait in line and get home after a long day at work. Yesterday I decided to do the pick two option. I ordered a cup of broccoli and cheddar soup with a turkey sandwich with ciabatta bread instead of regular and without tomatoes, spicy mustard, and mayo but have basil pesto. I picked up and not feeling well, I just ate the soup and would eat the sandwich later. I didn't open the sandwich until after they closed only to find it had mayo on it. I do not like most condiments on any of my sandwiches. I'm extremely picky and will not eat it if it has mustard, ketchup, mayo, relish anything really. But basil pesto I recently discovered I like with the turkey. We went back in today to ask for a new sandwich and not only did they accommodate my request for a new sandwich, they gave me a full sandwich AND another broccoli and cheddar soup! Thank you so much to the Manager on duty. That is exactly how every restaurant customer service should be. Friendly, understanding and accommodating to the needs of the customer. She went above and beyond for me and I really appreciate it. When your not feeling well, little things can make a big difference. Thank you to the staff for getting orders out fast and efficient as well! Keep up your hard work! read more

I thought it was a one off for prior visits, but this Panera is SO painfully SLOW. I have had to wait 30 mins PAST the time my online order said it would be ready by, the last 2 visits. This time, I have now been here over 45 minutes (past the "order ready time". After inquiring about my order, they stated that they don't even see the it yet and they are extremely behind, and that this is typical for them so I would just need to wait. I ordered a Caesar salad and broccoli and cheddar soup... neither of which have to be cooked on the spot! Do not come here if you have anywhere else to be. read more

I am Panera fan and my only choice of fast food is Panera but this location is the worst one in whole nation. The management is poor and don`t know how to handle the restaurant. I orders 5 meals last week and after 30 minutes my pager called and I received only two meals and they told me they were out of the rest and they did`t even apologize. My pregnant wife had to go to work hungry and I bought just a cake from Giant in front of the restaurant. when I asked for the refund the rude manager just make a partially refund and she even did`t give the refund of my two other meals. I live 2 minutes from the store but I will never go to this location again and if I have to eat in my area I will use other options. read more

Good luck getting an accurate order here. We ordered salads the last order and ZERO customizations were done except they decided ti make it with different greens without notification. Their corporate office gave me a reward to get another, ordered today and again...just asked for extra dressing and their is no extra dressing, read more

This is the worst managed Panera I have experienced. Panera is typically my go-to for breakfast and morning coffee but when I end up coming to the one near my house which this Panera is located in south riding va, there is always just one person handling things in the morning. This location is the only location I opt for the self check out because of this problem and today it was not an option. I left after watching employee after employee look at me and do nothing. There were three of us in line with a fourth walking in and an army of employees scrambling around doing what exactly I don't know. There were at least 6-7... if this was my first owner I wouldn't have lost my marbles but when a place becomes unreliable when every other place I go to it's a franchise standard it's frustrating. Great job Panera if south riding, you are the slackers of the weeek. 12/20/18 New review and I can't lower the one star. I always order the avocado egg white sandwich for breakfast. Man, it's missing cheese, or spinach, or tossed together, and a new one for the record... it was cold today. Congratulations Panera of south riding you keep reinventing how to make it an unpleasant experience. read more

Truly enjoy Panera but this review is for the employees at this specific location. Great customer service!

This location needs help. It's always dirty. The bathrooms are a mess. The bread is stale and they skimp on the meat. If I want Panera I now opt to drive 20 mins to the Ashburn location. I get the same great service I've come to know from Panera in Ashburn. Plus a lot of degenerate South Riding parents use this location as a babysitting service. read more