Team lead was horrible acting when I placed my order. Didn't even greet me the customer ! I could type a novel about how bad this place was tonight! Darn shame! The AC was on blast making the place not comfortable to dive. Plates stacked up all over ! I witnessed at least three customers ask for hot water and coffee because all the containers were ice cold ! If this is the new standard the this will be last dollar spent here ! read more

I ordered for takeout and it was completely wrong & missing items. I went back to let them know that I was missing an item from my order and they asked to check the bag to confirm before giving me the item so they did. I get home and I open one of the sandwiches and it's not one I ordered. I ordered a chicken bbq and got a turkey sandwich. Terrible experience and customer service. read more

The restaurant itself is nice and had a lot of family enjoying their meals. The parking lot is large because it's located at the mall and they have a drive thru. The sandwich I got wasn't fantastic. It was a regular sandwich I could have made at home but I was too lazy to make lunch at home. It did the job to fill me up and it was about $8 with a side of chips. ***Negative*** too many teenagers loitering in the area. There has been a lot of teenagers robbing other teenagers and committing some petty stuff. Security doesn't really do much about it. I would never let my teenager hangout here on their own with their friends. Don't do it. read more

Panera Bread - Classic turkey sandwich - Sandwiches Near Me - Chula Vista, California

This location is horrible. The staff is rude and has no concept of customer service they act as if they are doing you a favor by being there to take your order or having to be in your presence. My order is wrong more often than it is right. My last sandwich came with a nice piece of long blonde hair with it! I can't tell you how often I'm charged for items they are out of and don't realize until I get home, I call and complain and have yet to ever be refunded my money - this has happened at least 5 times over the past year. Management is horrible they clearly don't care, very time I get asked to fill out a survey I do and let them know the good and the bad of my experience, I have yet to hear back from anyone. read more

I feel like this place is extremely overrated and expensive. The amount of money i paid for the amount of food i got was crazy. And the food was just ok, nothing to write home about. I don't think I'll be back anytime soon. read more

Wanted to pick up a souffle and scone for my wife early Sunday. Placed the order on Saturday for 6:10AM pickup online which I thought was VERY cool. Great process. Pickup however....On my way I got the text saying my order was ready, and click link when I arrived and it would be brought out. Again, great process. When I got there and pulled into a "pick up spot" I clicked the link to let them know I was there. And waited. And then waited some more. In that time I saw 3 cars go through the drive through, and still no one brought out my order. I finally went in and was greeted by the cashier. "Hi, I was supposed to have an order brought out to me?" "Oh, those are down in that window" pointing down the hallway, no apology, no other reaction. Went down the hall and my bag was just sitting there with no one around. Positive: Food was good, my wife liked it a lot, great ordering experience. Negative: The staffing was awful. I felt like "Well we already have your money so we don't really care about crossing the finish line on your order" read more

Laura is an asset, great management and very personable! Totally was helpful with a soup mixup and was super gracious. The location is definitely doing great with her leadership read more

Nice day to get Panera and eat outside with some good friends and family. Close to other stores in walking distance. read more

Panera Bread - panera bread on a cloudy day - Sandwiches Near Me - Chula Vista, California

Foods always hit or miss here. I went through the drive thru and they got my order wrong which is not a surprise to me. Just make sure to always check your order before driving away. Too expensive for what they serve. Super annoying. read more

I purchased a whole Napa Almond Chicken Sandwich through the drive thru today. When I arrived home I bit into a piece of wood when I started eating the first half of the sandwich. This is seriously disgusting! I've always loved Panera, and it's so disappointing I had to encounter this. I called a made a compliant, and the employee I spoke to apologized and tried to make things right by offering me a free meal during my next visit but, I don't know how I can be a returning customer after this experience. I went back to the restaurant to tell them that I'd like to get a refund instead of receiving a free meal for my next visit because I don't trust the food they serve anymore. See attached photos. read more

Panera Bread - Sandwiches Near Me - Chula Vista, California

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i order a sandwich a also got a half eaten burrito... I don't know if this was a prank but the young employees at the drive through need better managing either way. We put way to much trust into strangers handling our food, last time i come through here again. read more

Panera Bread - my steak and white cheddar sandwich and a half eaten burrito. - Sandwiches Near Me - Chula Vista, California

Food was unfortunately of poor quality. Ordered a caesar salad and the lettuce was black. Seemed very old. Never coming back.

Stopped by some lunch, I got French onion soup and haft tuna sandwich , it was delicious , ahhh refreshing lemonade ( new in the menu) too sweet for my taste. The cashier super nice, order was fast but the yell you name now, before wasn't like that. The location was clean and staff friendly. read more

Panera Bread - Half Tuna Sandwich and French onion Soup - Sandwiches Near Me - Chula Vista, California

This Panera bread has been very disappointing. Previous before today's order. I ordered via drive through. I got home and my wife's bread on her sandwich was incorrect. She ordered focaccia and it was white bread. Today we ordered via rapid pick up. Again when we got home. The bread was incorrect on both sandwiches. And on my caprese sandwich, the mozzarella cheese was the size of a quarter! Def won't be giving this place another chance. read more

Panera Bread - The star of this sandwich, mozzarella cheese, barely showed up... - Sandwiches Near Me - Chula Vista, California

Checkin and get a free drink. The three stars are for the very nice manager. Loses stars because the drive thru concept just doesn't work here . Ordered a very simple item but average waits for me and the cars in front lasted 8-10min. This place is better suited for order and park your car for pickup. The food overall is not bad the drive thru experience didn't do it for me. read more

This spot is always nice for studying while enjoying anything from their freshly made pastries and drinks to their pasta and my personal all-time favorite, the frontega chicken panini! They have everything for everyone, even the little ones with their endless kid-friendly items (keeping in mind of food allergies) and a drive-thru, just in case you can't have the full Panera experience. Although, Panera Bread is a little on the pricey side, they really go out of their way to promote their specials and rewards programs! They also emphasize great customer service and even use gender neutral terms and because of this, this review goes out to Justin for being so helpful and enthusiastic when bringing me my order! Weekends can get pretty busy and with so many customers waiting for their orders, He went above and beyond by coming up to my table to check up and make sure that I was doing okay as well as enjoying my food! Thank you to Justin for making sure every customer left satisfied and willing to come back, because I know I will! read more

I ordered a turkey avocado sandwich and a salad to go. As i took the first bite of the first half of the sandwich, i started to pull out a hair. I spit the sandwich and then pulled out a long hair from the sandwich. I nearly failed in not throwing up. I then put that half away and was like what the fudge and started to pull the sandwich apart. In the other part of the sandwich, i pulled out a piece of like plastic wrap. I paid 10 bucks for a sandwich I wont be able to eat and now im terrified as to what ill find in the salad. Ive eaten panera 2 times in the last week, when before that it had been years, i dont know if this is a thing but someone should look into it read more

Panera Bread - Sandwiches Near Me - Chula Vista, California

Such delicious food and drinks. Very impressed with this establishment. I was very happy to visit this establishment recently, and I was not disappointed. They have excellent customer service. The employees are super friendly and help me decide on what items to get. The atmosphere was very cool, modern, and very clean. I was very impressed with the large selection of delicious food items. The food and drinks that we ordered, we're very delicious and highly recommended. Definitely will be coming back soon with my family and friends. Do not miss out on this awesome business in town. A++++ service all the way. Five stars all the way! Highly, highly recommended! Support a local business! read more

Extremely dissapointed. Came here for breakfast around 8am. We placed our order inside for 3 breakfast souffles, 2 smoothies, and 1 breakfast sandwich. 30+ min after placing our order, we received our smoothies and sandwich but no breakfast souffles. The souffles were ALREADY sitting on the warmer when we placed our order. It turns out our souffles were used for another order. We were told it would take another TWENTY MINUTES for the souffles to be ready after complaining about the wait. We were provided a full refund for the food we didn't receive and they offered the souffles at no charge by the staff, but we declined because of the additional wait time. This is my first review on Yelp. Panera is a big chain with resources to train their staff properly on how to manage orders. As much as the chain operates under the auspice of "fresh from the oven to table" bakery, I'm not naive enough to believe the breakfast souffles are baked from scratch to order. C'mon folks, use some common sense. It's early Sunday, plan accordingly to anticipate a rush on orders. If your staff sees customers sitting near the pickup window after checking on our names twice in the span of 40 minutes, that should be a clue something isn't right. If you sell a souffle, set it aside or give it to the customer immediately so it doesn't get sold twice. Please Panera at Otay Ranch, properly train your staff to manage the drive through/online/in person orders. Messing up a simple order early on a Sunday morning when you should already know you'll be facing the busiest morning of the week. We ended up going next door to Jack in the Box, and got our order within 10 minutes. So dissapointing. read more

I don't even know where to begin. Wife and I were hoping to have a nice dinner tonight. The young lady who took our order was very nice and professional. However, when we sat down to eat, we noticed food drippings on the table. We asked for a cloth to clean it. A young man was nice enough to wipe it for us. The problem was he was using a used rag. No cleanser. Then, there were no napkins. Apparently, they ran put. A nice young lady gave us paper towels from the kitchen. How do you run out of napkins? We started wondering, "During a pandemic, does management even have a proper plan in place?" We are never coming back again! read more

Warps are hard. Can't even chew on it. Ingredients are missing. Don't know if the pandemic has made them change these wraps. Very disappointed read more

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I'm usually a big fan of Panera bread. Not sure what went wrong this time. Recently visited with a few friends and ordered mac and cheese. Now the portion I got was RIDICULOUS. basically gave me 8 ounces of sauce for 3 pieces of noodle. I've ordered this exact item at this exact location 100 times and have never had this happen to me before. I understand it was 30 minutes before closing and they might have just wanted to get this order finished with but this is not right. When I went to the window and asked if there was anything I could do they said no. I respect this as it isn't really up to the employees, however what I can't respect is the way the employee acted when I went up to the window and asked. They were rude and basically just ignored me. I will never get mac and cheese from them ever again for multiple reasons: the rude customer service, small portions and expensive prices especially when Barrons which is a 2 minute walk has way cheaper and fresher mac and cheese. The worst part is the food tasted like it had been sitting for hours. RIDICULOUS read more

Not happy about finding plastic in my hot chocolate... Really disappointed and could have choke on this.... read more

Panera Bread - Plastic - Sandwiches Near Me - Chula Vista, California

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Quick curbside service! Everything I ordered was there. The only thing I can say is this location needs to either update the app or update their car spots. Online it asked for the spot # but there was designated curbside spots without numbers. read more

I found some broken plastic in my Fuji apple salad. This was a very big piece so I don't know how it's possible for anyone to miss it. I've had 3 very bad experiences at this particular location. Once I found black slime on my salad another time the tomatoes were spoiled and slimy. I'm never never going back to this location again Update: the general manager was very apologetic and offered me a free meal. I'm changing my star review from 1 to 2. Thumbs up for good customer service but I feel like the food quality could be way better. read more

Panera Bread - Sandwiches Near Me - Chula Vista, California

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One star for the so-called "Rapid Curbside Service". I used the Panera app to place my order in advance and clicked "I'm here" once I got to the cafe. I literally watched people walk in and leave with their food while I waited in my car. After calling the service line 15 minutes later and asking for my order, it was finally brought out. If you are going to offer "rapid" service, then it should be rapid. So disappointing. Get it together. read more

Can we give 0 stars? Worst location I've been to in San Diego. For some reason they can't get your order correctly. They also don't honor the free treat if they mess up your order. For the price they charge it's not a small thing to do for customers. Really bad service overall and it doesn't really seem like they care improving the experience people have when going there. Thumbs down for Panera. read more

Welp, it hasn't gotten better. They try, they fail. I just have 3 more weeks of my subscription, and I can say I'm done. read more

Panera Bread - Burnt af bagel... Didn't ask for it this way - Sandwiches Near Me - Chula Vista, California

Food is great but when you are in a rush, forget about it. This is the second time I've ordered rapid pick up and having to wait over 25 minutes. They should not make false promises. If you say the order will be ready if 10 minutes don't waist peoples time and make sure the door rider can s ready. There s a cost and impact when you mess with people's schedule. read more

If the option was available, I would give Panera Bread zero stars. On 11 December, my niece and her best friend went to Panera Bread on Birch Road in Chula, Vista, CA. They had an order of $50, Panera Bread is to expensive. My niece and her friend were seated with their meals and were studying for their high school final exams. They are both honor roll students taking AP courses. While in the middle of studying and eating, a male assistant manager approached their table, told them they couldn't study in there, as the table was needed for other customers. My niece and her friend were not finished with their meals, but they left and went to Barnes and Noble. They were very upset and my niece was visibly shaking and crying when she arrived home telling her parents about their experience. My niece mentioned the store was closing in 30 minutes. I called Panera Bread customer service to submit a complaint on 19 Dec 2023 and as of today, 4 January 2024, there has been NO RESPONSE, but somehow I was emailed a survey to respond to my experience with the representative who took down my complaint. I called back to Customer Service and was told by the same representative that someone would contact me within 48 hours. The other part of the story is that I have been calling the actual location in Chula Vista to speak with the manager and have been given the absolute run around since 19 December 2023 about the manager not being, that she'd be back on a certain day, she is the regional or district manager and she visits other stores. I am pretty sure he is probably the Assistant Manager that put my niece and her best friend out of the restaurant. My niece said he was a white guy. His behavior was abhorrent. Perhaps he didn't like them because of their race, my niece is biracial and her best friend is asian. It saddens me that we live in a world where people are mistreated based on the color of their skin. I have been eating at Panera Bread for as long as I can remember and often went there to study during both undergrad and when I was in grad school. I have met up with classmates and friends doing the same and never once experienced the type of behavior displayed by that Assistant Manager at the Birch Rd location in Chula Vista CA. I have since stopped eating at Panera Bread and will never eat there again. I will definitely be sharing my niece and her best friend experience on all of my social media platforms and through personal contact. That assistant manager should not be a manager if he doesn't know how to treat ALL customers with kindness and respect, regardless of the color of their skin and shame on Panera Bread for not following up on my complaint submitted on 19 December 2023. read more

They have moved. Now they are located next the Jack n box on the other side of the parking lot. This new location is certainly smaller than the prior location. Less sitting outside. Yet this location offers a drive thru which was not previously available. The drive thru does make the parking lot a little more hectic then before. Another new added upgrade add is that a cookie warm for the bakery. I love their pastries now you can get your kitchen sink cookie warmed is superb. Give me too warmed chocolate chip cookies. The dessert assortment offered is out of this world. The cinnamon cake, double chocolate brownie, kitchen sink cookie, raspberry thumbprint cookies... just to name a few of the luscious dessert. Finger licking good. The turkey bravo sandwich is another divine menu item. Chunks of sliced roasted turkey, served with sliced avocados, ripe tomato and leafy green lettuce prepared on deli style sour dough bread. Delicious read more

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Ok ok I'll admit it it's real good in here. My girl has try to bring me here before because she loves it but I refused. I refused because I thought this place was for ladies or old people, hippies or nerds only because there food selection look too healthy & light for me & looks like a quiet library inside. I told her I'm a Mexican/Irish man I want real food with real meat like steak or burgers or Mariscos! Well I was wrong because the food here is filling & real good! Sorry Panera for doubting you! First the customer service was real good & friendly the girl taking our order was real nice & helpful in helping us what to order because I was lost since I was new to this place. The food was brought to us in a short time & the guy kept checking on us & was on his game. And it's good to be able to see the cook make you're food. If you want you can watch them make it, there area is in the open for us to watch. If you're a Vegetarian you'll love this place. Also the place was & stayed clean while I was there. Now for the food. Well I had the Frontega Chicken Panini & it was great! The chicken was cooked well & was very juicy & the whole sandwich tasted great & I dipped it in my Tomato soup which was on point. My girl had the Turkey Apple Cheddar cranberry sandwich & we both liked it, I had too help her finish it cuz it was too big for her. If you want a good cold sandwich that's the one to go for. Also had the Cheese & Broccoli soup & it was ok I dipped my chips in it so the chips gave it more flavor. I plan to try there Clam Chowder next time & some other Sandwiches like the Avocado BLT. The sandwiches here are done & prepared real good. Yes it's a bit expensive but hey it's worth it & they might not have a very big selection of big sandwhices but what they do have is pretty good it's way better then Subway & more healthier. It was in the news that Panera's meats/chicken are one of the healthiest in the country because the meats/chicken they use are not pumped with fake stuff. That's good to hear. So yes call me Old, soft, a hippy or even a Nerd it don't matter because I will come back & eat here & enjoy it. I can't wait to come back & try more sandwhices. Shoot I might even wear a Star Wars shirt & wear my glasses & bring a laptop next time I come here to eat so then I can fit in :) read more

Panera Bread - The Turkey Apple Cheddar Cranberry sandwich with Tomato soup & chips. Very good, very good... - Sandwiches Near Me - Chula Vista, California

Went here the other day... Dropping my rating down bc it seems like the quality of their food preparation has gone down some... The quality of their food is still good... But it was as if some of our order was prepared haphazardly. My friend ordered a chicken salad sandwich, and their was hardly any chicken salad in it. Not much veggies either. I felt bad for her, it was as if she was just eating plain slices of bread. My other friend ordered a sandwich that indicated Apple... She had to search her the apple, which ended up being tiny chopped pcs. A whole lot of veggies were thrown on, some looked like coleslaw... We also tried their m&m cookie that tasted and looked as if it should have been baked just a minute or so longer. I love me some chewy cookies.. But it was on the verge of doughy. This is a fairly expensive sandwich shop, I would hope for more quality and pride in what they produce... I'm still a fan of there baked goods/pastries tho. Its my weakness! read more

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Hot chocolate was on the menu this evening, but not just a regular hot chocolate, more like their signature hot chocolate with heavy whipped cream, a velvety salted Carmel sauce, and large cubed chocolate marshmallows! Look at that thing! (http://www.yelp.com/biz_photos/panera-bread-chula-vista-4?select=zAlLPKTwnHfoZ-IBzafv1Q#17xMEiqd4Mp1BVsNNt_Dnw) So, not to make the hot chocolate feel lonely, I ordered a pecan braid as well. (http://www.yelp.com/biz_photos/panera-bread-chula-vista-4?select=zAlLPKTwnHfoZ-IBzafv1Q#FXnOkeIWwuBx9XBG7DgVew) Now, I enjoyed my hot chocolate very much. The salty Carmel sauce cut right through the rich and sweet chocolate and whipped cream, in a well orchestrated balancing act. I really enjoyed it, but what I annoyed me was when I ordered the pecan braid. I asked for it to be warmed, but the girl at the register, pointed behind me, and simply said, "the microwave is over there." I was perturbed to say the least. Seriously, if I am going to pay $4 for a pastry, I think they should at least heat it up for me. At the end, I did not heat it up and ate it cold. Big meanies.. The braid was very good still, even though it only had a few pecans on top. The inside was flaky and moist, and came with a heavy laded layer of sweet cinnamon. (http://www.yelp.com/biz_photos/panera-bread-chula-vista-4?select=zAlLPKTwnHfoZ-IBzafv1Q#0yIlfHcFGeD_U5gLSlXYnA) Good braid, and it probably would of been even better warmed. With the great signature hot chocolate and tasty pecan braid, I probably would of given them 4 stars, but Panera, I can't understand why you won't warm your customers pastries, well at least at this location. The location at Liberty Station and Grossmont Center, always heat up my baked goods. So sad.... read more

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On Dec 11, 2023 the manager at this location kicked out several students who ordered food and was studying while they ate. My daughter who is an AP student came home in tears. The food arrived late and my daughter and her friend were kicked out before they finished their meal because they had books and were studying! The manager came over and he was as rude as the waitress. Never again and I will be writing a letter to corporate. We deserve better in Chula Vista...if this was up North this would have never happened read more

I've been to Panera plenty of times since it first opened, and I've always been a fan. It's a big, open sit down place. Not to mention, it has free wifi--great for those of you who would like to study. Why just study, though, when you could eat, as well? Their broccoli cheddar soup is my favorite. That, with an iced green tea is perfect! For the "choose two" meal, I always get the soup along with any half sandwich that includes avocado. Panera had a toffee nut cookie which was SO sweet and savory, but they rid it last year or so... Very unfortunate. The food is good, nonetheless. The only downfall, in my opinion, is Panera is somewhat pricey. read more

Panera Bread - Sandwiches Near Me - Chula Vista, California

Good location with excellent options. 1). Food. Excellent healthy food options for breakfast, lunch, or dinner. A little pricey for the options. - bagels. Tuesday bagel specials are available. Cream cheese is expensive as well as the bagels. They just have slightly more options than your groceries, but nothing stands out. - had the steak and eggs bagel. Not bad. Steak is a little tough. Tasty though. - excellent drink station. Multiple coffee and juice options. 2). Customer Service. On par and average with what you would expect from any establishments. 3). Atmosphere. Nice good location. Clean and spacious. 4). Others. Parking and drive thru available. Located at a nice plaza. Ensure you ask about the rewards program. Good alternative against burgers and fries. JITB is just across if you change your mind. Recommended establishment. read more

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This review is on the new location next to Jack in the Box. The new building is really nice. Has a nice look. It seems to have less sitting areas compared to the old location. It's sad, because we went during what seemed to be a busy time. I had my wife and baby with me and we couldn't find seats. Luckily someone was nice enough to move tables. -1 star The food is what you'd expect from a Panera. Nothing fancy. The register lady was not happy to be there at all. No smile or greeting. What's worse is she had a "Trainer" on her name tag. Panera has some problems if someone with a lack of customer service is training other employees. -1 Star read more

The quality of food has declined. Portions are tiny and unsatisfying. Ate there for Breakfast with my mom outdoors and tables are sticky, chairs are full of bird poop and staff just blah. I've ordered pick up and my order is always wrong with no apologies from the manager or staff. I don't understand how they stay open. read more

This is the WORST Panera location I have ever been to. I order an iced coffee with half and half at the drive thru and when I get to the front the drink is never right. Not sure how you really mess that up, but then I ask for half and half and they give me a couple little cups of it which I have to then park to put in. I called to see if this was normal since it has happened several times and the manager said "Well, did you end up getting the half and half?" Not sorry, or they should tell you they can't make that drink, etc. I used to have sip club so I could get my iced coffee and they would always make it fine. Now it's like you have to make your own drink in your car. No point to having sip club at all. And the manager is rude, so don't bother asking for them. They won't help you. read more