Have always found the staff friendly and helpful in this store, and they are always willing to let you have a closer look at any of the jewellery. You are greeted with a hello however they are not over bearing either and are happy to let you browse. The reason why I have dropped a star on what otherwise would be a 5 star experience is the fact they charge you 5p for a bag - now I know 5p isn't a massive sum and won't break the bank especially if you are spending £100 on jewellery but it's more the principle. The carrier bag tax was introduced to reduce the plastic bag usage - the bag provided is a paper/cardboard bag therefore are exempt from the tax - it's just being greedy! read more