Where do I even start with this hotel?!! Perfection in every way there is. There literally is not one negative comment that I could think of, and I don't think that has ever happened to me. Even my kids, who never pay attention to accomodations commented on how nice our hotel was.
I was impressed even prior to check in when I emailed the hotel and asked for a higher floor room. They didn't just reply to me, they truly worked on getting that room. And while it was not available for our first night, they made an effort to follow up and move us to another room for the remainder of our trip.
The concierge and others working downstairs were truly a treat. Every request was met with a friendly response. They helped us book restaurant reservations and bus tour. When I say helped us, I mean they took care of everything! I felt like I was staying at an all inclusive resort.
Let's start with the location; don't' think you can find a better one in London! While it's secluded enough from all the touristy hustle and bustle, it was only a 10 min walk to the Tower of London and Tower Bridge. The metro was also a 5 min walk as well as a major city train station that was located right outside (2 min walk) of the hotel. This indeed was so convenient, we ended up taking the train to the airport. Super easy!
The beauty of the hotel is unparalleled. It is modern, yet so charming and sleek. The most gorgeous flower arrangements everywhere. The rooms are actually pretty spacious for a big city European hotel. The bathroom was an absolute dream. They had a dyson hair dryer - like wow! Amenities (diptyque) to dye for. Including bath salts for the enormous soaking tub in the bathroom. I've stayed at my fair share of fancy hotels and don't think I've ever seen that! The bedding was very comfortable. They had coffee and tea station. And our view was pretty spectacular to say the least.
We unfortunately did not try any of the restaurants on premises. Sadly, we ran around the city like mad tourists and were only in and out to sleep. They had just opened a fancy pastry shop downstairs in the buidling next door. And also have what looked like a pretty amazing Afternoon Tea (we had to try Claridges thoough!).
What can I say, I would 1000% recommend this hotel and cannot wait to stay there again when I am in London. Worth the splurge, except it was not as expensive as similar sub-par hotels in London. We stayed right in the middle of the busiest tourist season and got very lucky to say the least. My advise is book in advance!
Thank you so very much Pan Pacific for a phenomenal hotel stay. read more