HERE A TRANSCRIPT OF THE EMAILS PASSED BETWEEN MYSELF AND PAISLEY OVER THE TWO WHOLE DAYS I WAITED IN FOR A COLLECTION WHICH DID NOT COME!:ActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
YOU ARE REALLY GOING TO DO THAT TO ME AFTER ALL THAT , YOU ARE JOKING , I HAVE WASTED TWO DAYS WAITING IN FOR YOU IF YOU CANCEL THIS THEN I SHALL SEEK LEGAL ADVICE AND GO FOR BROKE ON YOU , AND IF YOU ARE SO UNABLE TO CONTACT THE DRIVER HOW CAN YOU CANCEL IT, UNLESS YOU LIE ABOUT YOUR ABILITY TO CONTACT THE DRIVER, OR YOU DIDNT HAVE ME BOOKED IN THE FIRST PLACE ?so i sugest you recontact the driver and make sure he collects tonight , i have a copy of yur email and will forward them on to the institute of freight forwarders if you are not aleady struck offActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
You are obviously not happy with our service so i think its best to cancel the uplift and fully refund you backmany thanks
JenniferActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
AND NOBODY THOUGHT TO LET ME KNOW ABOUT YOUR BAD LOGISTICAL PLANING , IT LOOKS LIKE HES GONNA DO IT AGAIN OH WELL REVIEW ON EBAY COMING RIGHT UPActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
According to our agents system the driver physically ran out of driving hours yesterdaythanks
JenniferActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
still no collection , could you tell me why it was not collected yesterday please , you said you would be able to after 9am thismorning, thanks ActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
I just cant believe that after messing up and making me wait in all day yesterday for nothing , that I'm not prioritised ,and still no show , I am sceptical as to if today will resolve the matter I am going to review paisley freight on this consignment in as many places as possible ,I am going to have to cancel my night shift tonight after working one last night and having not slept yet I will be too tired to work THANK YOU paisley . ActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
Dan Collection times are any time till 6pm and as stated we have escalated it with our agents and its been accepted by the driver thanks
scottActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
NO THATS NOT EXACTLY LOCAL ITS 50 MILES AWAY AND STILL NO SIGN, WILL THIS DRIVER 100% TURN UP?ActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
Local depot that you can certainly drop the parcel of at is detailed belowthanks
Scott
Hall Road,Aylesford,Nr Maidstone,KentME20 7TR ActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
HI, IT IS ALREADY NEARLY HALF A DAY AND NO SIGN , IT LOOKS AS THOUGH IT HAS EATEN INTO TWO WHOLE DAYS ON A WEEK WHERE ONE HAS ALREADY BEEN LOST TO A BANK HOLIDAY, IT MAY NOT SURPRISE YOU TO KNOW THAT I AM NOT A HAPPY PUNTER. IS THERE ABSOLUTELY NOTHING THAT CAN BE DONE ABOUT THIS , WHERE IS THE DEPOT MAYBE I SHOULD TAKE IT TO THE SORTING HUB?ActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
This has certainly been escalated with our agents this morning and has already been rescheduled back in again for uplifting todaymany thanks
ScottActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
any idea if they are coming today and what happened yesterday?ActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
Dan we don't actually get our data in till 9am today from all our uk agents to see what the issue has been yesterday and yes if you leave the goods out you do so at your own riskthanks
jenniferActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
But as stated on your website that would be at my own risk would it not ?Who is at fault for yesterdays no showing, surely some sort of attempt at rectifying the situation would be in order or is customer satisfaction not a issue with yourselves?ActionsPaisley Freight (delivery@paisleyfreight.com )Add to contacts 08/05/2013 To: Dan Tudor
Dan unfortunately our agents will only commit to between the hours of 8am a nd 6pm but you can certainly leave a signed note on the door advising the driver of whereabouts you can leave the goods safevery sorry
jenniferActionsDan Tudor (dantudor1966@hotmail.co.uk ) 08/05/2013To: Paisley Freight
Hello, to be brutally honest a template reply just isnt good enough,the least and I mean the least ,you could do is give me a time for collection, I have been on night shift and have now to stay in awake and wait for your out of contact, no doubt driver to appear at some point today ,if I'm lucky going on yesterday form .I also now have to purchase as a matter of urgency printer ink which i have run out read more
