GROOM's WORST NIGHTMARE.
I would give this place a negative rating if possible. Even one star is far too generous.
The short take is: stay far, far away from this place. They lost my wedding suit a few days before my wedding. I had gone in to get a suit made and they told me it would take about a month. After that month I hadn't heard back from them, so I stopped in to the store. There was only an older woman working there and she couldn't answer any of my questions, so she gave me a number to call. Eventually a guy got back to me hours later saying the suit hadn't arrived yet in the shop in Berlin for the final fitting. I was getting nervous because the wedding was a week away. He said he'd find out where it was and get back to me. The next day he called to tell me the suit was, in fact, in the store and I could come by Saturday at 1pm for the final fitting. At 12:30pm Saturday he calls me again to say the suit was not, in fact, at the store and he had no idea where it was. "Trust me," he said, "we'll find a good solution." After many more phone calls and texts over the rest of the weekend, they still couldn't find the suit (my personal favorite quote of his was "We are the best suit makers in Germany! This happens sometimes" (!), and I wake up Monday morning to a text confirming the suit was lost. I now have to find and have altered a new suit in 2 days before the wedding. Difficult to pin down to get my (considerable) deposit back - he "had a lot to do." - I was shocked at how poorly he handled the catastrophe. One would think something along the lines of: "I am so, so, sorry for this! Please let me get an off-the-rack suit ready for you in place of the one we lost, at a (steep? Any?) discount, of course." But all he offered was a "loaner" suit. I tried explaining that if I just wanted to rent a suit I would have done so in the first place. But his only response was: "I am sorry for your trouble." This place is just terrible. Terrible customer service (obviously), but they were late for the first measurements, and late to respond to questions about the status of the suit. Terrible businessman, terrible business. Stay far, far, far away from this place. read more
