This is hard to leave a review without being totally open to criticism because of my story but…read moreoverall, I was really scared and I was going back and forth between this clinic and planned parenthood, ultimately I decided here based on the financial person I spoke to on the phone being so dang helpful and kind. The whole experience wonderful and everyone was so gentle and kind and supportive of your choice, I didn't feel any judgement or uncomfortable feeling, I felt i could ask anything. They took really good care of me through out everything and helped me through my emotions. Hugs, talks, everything I needed while I cried. I just wish my partner was allowed in but I understand their precautions. Thank you to everyone there that really made me feel at ease during this whole process.

Had my surgery today... for in clinic abortion, I'll say this is the 2nd.. and the first time…read moreeverything was explained so nicely and well... This 2nd time was so scary for me I don't even know what happened, I wasn't aware when they put me to sleep and I wasn't aware of being placed in a Chair after being in the surgical room. Never received after surgery go over. They just gave me discharge papers and read the after surgery care... I'm just getting home and will be calling to ask what medication I was given threw out the process. I'm experiencing vaginal BURNING so I think they cut my vagina area due to tools and stretching... but I was not told about what happened or if that's what happened to me. Over all unhappy and scared.

I haven't even been seen here yet, and I am already dreading it. I'm about to have my ND send my…read morereferral to Seattle and will just have to stomach the drive. The receptionist who handles the phone and faxes is abhorrent. Imagine being the front line for a place that is supposed to issue care and being a short-mouthed drone devoid of any emotion. I've called to verify my referral for cardiology so that I may get answers in what is going on with my heart, but she keeps claiming that no fax has come through. She said that yesterday, but in fact the fax had come through because they sent a response back to my ND needing clarification on something. She responded back at 3pm yesterday. When I called to confirm today, she immediately said no, I informed her I verified with my ND and mentioned the back and forth yesterday and she still said she didn't have them, that she manned all the faxes so she would know. Firstly, lose the attitude. Maybe you made a mistake, you're not going to take 3 seconds to double check? SHE NEEDS TO BE FIRED and work in a job where she doesn't deal with people. **Editing to add: Two stars given back for the OTHER receptionist I talked to that helped me to figure out what actually happened with the fax, rather than just write me off. They need more of you.

After a week of experiencing severe pain in my left ankle area I finally decided to go deal with…read morethe long wait times at the emergency department and went to Valley medical ER. I waited for over two hours to be taken back to a room. Once I was finally in the room, I was tended rather quickly. After being evaluated, an x-ray technician came into my room and rather quickly took a few X-rays of my ankle area. Next an ultrasound technician came in to check and eliminate the possibility of it being a blood clot. The doctor came back into the room and told me that x-ray and ultrasound came back good and that they could see nothing wrong with my leg or ankle. He gave me a prescription for antibiotics and told me to go home and take the antibiotics because it must be an infection. Although I didn't believe it to be an infection I followed the doctors orders and begin taking the antibiotics. After five days of taking the antibiotics, I was still in a lot of pain and the swelling had not gone down at all, so I went back to the ER at Valley Medical Center. This time there was nobody in the waiting room. I was taken back approximately half an hour after checking in and this time they took me to the very back of the emergency room department and sat me on a bed in the hallway with no privacy, and what I think either to be the lunchroom or an exit for employees next-door to me. So there was a constant trail of hospital employees passing by me back-and-forth. I sat in this hallway, waiting for a doctor to come and see me for about another hour. I didn't even know this area existed in this hospital because I don't believe normally anyone is taken back to this area. Mind you there was nobody in the emergency department at this time as far as patients go. When the doctor finally came to see me, he basically dismissed everything that I was explaining to him and told me to go home and continue to take the antibiotics and elevate my leg. At this time, he also gave me crutches. So I left and followed the doctors orders, with no improvement in the condition and what I felt as to be more pain than prior. So a week after that, I took up upon myself to go to a different emergency department for a second opinion. This time I went to university of Washington medical Center emergency department. I explained to them everything that occurred and what I was told by Valley medical. They assured me they would get to the bottom of what was causing my ankle area to be so swollen and painful. They immediately took me into a x-ray room and did various x-rays on my leg and ankle. After that, they returned me to my room in which a doctor met me there and explained to me that if the x-rays didn't show something was broken that they would have to do more test to see if it was possibly a form of gout, even though Valley Medical Center had tested my blood and told me they ruled that out twice. Once the x-rays reviewed, another technician came in and told me that they needed to take me to get a MRI of my leg. I was taken to get an MRI at that time. Then the doctor came back in to talk to me and told me my leg was broken. She showed me a x-ray that I could clearly see myself or the break was at plain as day. She said she could not believe that I was bearing weight on this leg at all, considering that my leg was broken. She also confirmed that according to what the x-ray looked like that my leg had been broken for approximately 3 to 4 weeks because it had already started healing on its own. How can a hospital misdiagnose a broken leg and give someone antibiotics? This is crazy to me. Due to this I would never trust valley medical again for any of my medical needs. This was a simple diagnosis and they dismissed me and it all together.

So ridiculous, have to wait 2 months for a doctor appointment to get a referral for physical…read moretherapy. I called this place on Friday, and the lady said yes to confirm had an appointment on Monday, September 8th, 2025. I took time off work to go to my appointment. Just to find out my appointment is a month away. It cost me time and money.

Thank you Dr Erin E McLaughlin Thank you very much Dr. You are very kind and have a lot of patience…read moreand everyone who works in your office is also very kind.

Dr. Daniel low and his medical assistant Jenna have helped my partner and I through a really…read moredifficult experience at UW Valley Medical Center. Jenna was patient, listened attentively, and reassured me that the staff are here to help and listen to any concerns. She gave me the biggest relief after I felt I was just failed completely by a hospital that should've done better. Dr. Low also listened and was very empathetic to the whole situation. He heard my concerns about my risk factors, ran necessary tests and made a point to get me into another provider. When I called the office expressing that they were taking their time about getting me in. I called Jenna directly and within an hour I was getting a call from a nurse from the provider Dr. Low urgently wanted me to see. Dr. Low and his team made things move along faster with the provider. I was impressed by how fast it was after either Jenna or Dr. Low probably called regarding the urgency on the matter. Thank you Dr. Daniel Low, Jenna and the rest of his staff. You guys have restored my hope in excellent patient care. God bless you all! Joy

This place sucks , I've had 3 different doctors and now have a new one plus my medication is going…read moreto be late , I called safe way pharmacy last wk to have it renewed and today is Wednesday and the doctor hasn't renewed it yet , I called medical department at health point they told me there's nothing they can do until the doctor renews it..so just didn't even say goodbye and just hung up!!

I've been a patient of theirs for over a decade. I first started there by seeing Dr. Mendis,…read morerheumatologist. I had struggled for years with pain and arthritis at a young age and felt like no one ever took me seriously. After a couple of visits and lots of testing Dr. Mendis was able to provide my unique diagnosis and treatment plans. I then switched my primary care to Dr. Nair in Internal Medicine and have never looked back. Everyone has always been very helpful, some more kind than others, but never a bad experience. I highly recommend this practice and there's nothing better than having all your doctors and a lab all in the same location to make your life easier.

My primary provider left the clinic she was working at one year ago. She ended up joining this…read morepractice and I'm very glad that she did. They use my chart and everything is communicated quickly and effectively. If I need to refill a prescription or change an appointment I can go online and do it quickly. For in person appointments, there is adequate parking at the location. Very close to IKEA in Renton. The MA staff is very friendly and quick to get everything charted. I have not had to wait more than five minutes to see my provider when I come for appointments. I have been to their lab a couple of times for blood draws and the process is very quick and efficient. Overall great experience

Came here as part of someone's care team for an endoscopy and had a really good experience overall…read more Parking was super easy, and I liked that it's separate from the main hospital - it feels more private and less hectic. Taking off one star because the facility is definitely on the older side and could use a bit of a refresh. There also aren't any amenities for people waiting, so I was glad I brought my own coffee and a book. (They do have a TV in the waiting area playing HGTV, which was nice!) The reception staff and nurses were friendly and kind, and the doctors were quick, efficient, and professional. We were in and out in under two hours, and they even called about 20 minutes before the procedure was done so pickup was super easy. Overall, everything went smoothly - organized, caring, and stress-free.

Seen May 11 2026 in emergency room after driving myself in, which extended to hospital admissions…read moreand surgery for hernia repair and correcting obstructed bowel. ER took me in right away, I was given pain meds, all nurses and techs were very attentive, gave clear answers, I was assisted within minutes of requests at all times - from the time I arrived until leaving May 12, 2026. Surgeons answered all questions, I felt safe, cared for and seen as an individual and felt both protected and respected as a patient. Pain meds were given as needed they helped me with both chief complaint and residual migraine I had upon arrival. They helped me before during and after surgery and assisted me as I went thru steps of recovery afterwards . Admissions was great, drs top notch, all I came in contact with were pleasant and gave help right away and informed me each step of the way about my care and helped alleviate my fears and nervousness. This visit was easily one of the best visits I have had to an emergency room. I would both recommend and encourage others to seek treatment needed from this facility without hesitation.

The staff- amazing. Very accommodating and compassionate…read more Very disappointed that after our loved one passed away that the body was placed on hold with a third party vendor for organ harvesting and that our loved one needed to not have her final wishes fulfilled upon passing.

No complaints! Friendly, helpful staff and never keep you waiting too long. They all seem to be…read morevery knowledgeable and experienced. Recommend them.

Was here for a test, and they have signs everywhere asking to post reviews so here you go!…read more 4 stars instead of 5 because I was told the total time of the appointment was 30 minutes. It took 20 minutes to be taken back and the tech told me I'd be there for at least another hour. Shared with her the mishap info I was told for awareness. Friendly and kind staff. Got extra help getting my shoes on since I couldn't do it alone and appreciate it. They have patient parking near the front but it's not handicap accessible so if you're in a chair or using a walker, find out if they have another entrance.

I am extremely disappointed with how I was treated by the staff at this breast center while I was…read morein severe pain and seeking urgent care. After days of unbearable breast pain following cyst drainage, I called to try to schedule an ultrasound. I was left on hold for a long time and then told by Angelica that the only available time was 8:45 a.m. I already had an appointment at that time, and despite explaining that I was in significant pain, no other options were offered. I specifically requested that she not contact me again because of how the call was handled. The next morning, I received a call from a woman named Veronica. She did not identify where she was calling from at first and had a very rude and dismissive attitude. When I explained that I needed an appointment and asked if she had received the information from the previous staff member, she became argumentative instead of helpful. I actually had to tell her to calm down because of how she was speaking to me. She then claimed they had offered me multiple appointment times (8:45 or 9:45), which is not true. I was only ever offered 8:45. When I said I could come at 9:45, she responded rudely and then hung up on me. I am the patient. I was in pain and being told by urgent care that I needed to return to the breast center for imaging. Instead of being treated with care and urgency, I was made to feel like a problem for needing help. I have never been treated this way at any doctor's office in my life. No patient in pain should be spoken to like this or hung up on. I will not allow Angelica or Veronica to contact me again and I do not feel comfortable returning after this experience.

The Breast Center and Patient relations at Valley Medical both followed up with me. They were able…read moreto get me an appointment only a few days later instead of 10 weeks later! ---- original post --- Valley Medical Breast Center scheduled my DEXA scan and it was about 6 weeks out. They cancelled it with 4 hours of notice saying they did not have all the stuff from my regular doctors office to do it. The next appointment was 10 weeks out. If they had let me know with even a few days I could have sorted this out. In fact my doctor did say that they had sent the information over, so it was just some kind of communication mix-up. Final confirmation that my appointment was cancelled was at 7 am for an 8:45 appointment. It took me only 1 hour by visiting my doctors office, to get the right communication to happen. --- end original post ------- I would give 5 stars if they could figure out what in their process they can change so that the patient can be notified that there is a problem. The fix still gets the test too late for my doctor's appt to get the results.

The worst clinic to go to. The front desk will ask for ids on all the parties that go there (yours…read moreand your pregnant lady). The doctor pressured pregnant ladies to do surgery and need check or cash. They emphasized the amount required before the surgery, and it's hefty. If you need an interpreter, your bf, husband, or so cannot translate for you. You'll need to reschedule and get a professional interpreter. You have a choice! Search on the web for Planned Parenthood; you'll be dealing with professional people there. Your bf or husband can translate and accompany you if needed. Planned Parenthood has a very professional and knowledgeable staff to assist you. It's cheap for out of pocket, and they have a financial assistance program if you need help. You have a choice for either surgery or take medication for the abortion.

To Steve A: I don't work for Cedar River, but here's some common sense to your review. A…read moremedication abortion takes significantly longer and is more painful than a medication abortion (the meds take several days to work whereas the surgical is over in a few minutes). And interpreting is a highly specialized skill, so the doctor was right to insist on hiring a professional. Would you allow a non-professional to do the abortion? Of course not, there is no guarantee they have the skills, will maintain confidentiality, etc. And of course they need ID from you and "your" pregnant lady. It sounds like you're keeping her as a pet.