absolutely horrible! i selled a graphic card, send it via DPD, DPD lost the package. DPD dont want to open a incident because the shipping was created over packlink. now i am waiting for days for only one response. i cannot call anyone, also paypal doesnt help at all. never never again, also i opened a complaint over paypal! read more

Same experience as other .. this company is advertised on ebay, and make it easy for your to ship using other shipping company like Hermes or DPD, it is simple 1 or 2 click process. The challenges arise when there is a problem with shipping, i.e. package damage or loss, you can't go to the shipping company, and have to go through Packlink. You can't call them, they don't respond by email, they mentioned 30 days to investigate, when Hermes takes 48 hours, they asked for ridiculous amount of paper work, photos, invoices etc. to either delay payout or drop the claim. This is horrible experience, and I reverted back to use Hermes directly, it takes more than 2 clicks, but in case of issue, you know you can count on their customer services. read more

The worst service (of any type) I've ever used I paid more than 200 pounds so far, and still I didn't see any of my parcels moving around after weeks, they collected, and basically all my stuff I consider is lost as long as they don't reach the destination, which I doubt is going to happen. They are stuck in "who knows where", asking for photocopies, signed documents, birth certificates, etc. I had to buy even a flight to demonstrate that I was moving to another country and emails are very slow. INSANE HOW BAD CAN BE THIS SERVICE. read more

Absolutely shocking customer service. You have to wait an age for a response, you cannot talk to anyone in real time. If you submit a damaged item claim, they simply ignore you for 20 days and then tell you that you're past your 20 day claim period. An absolute joke. They don't care about you or your goods, only your money and keeping it, regardless of whether they have earned it or not. read more

Do not use under any circumstances Do not use under any circumstances. I entrusted an E-bay parcel to PACKLINK, which was not delivered within the time allotted. The recipient rang the carrier who fobbed him off. When it was eventually delivered late the outer wrapping and contents were damaged beyond repair very obviously misused during transit. I recompensed my buyer and proceeded to claim on the insurance. E-bay assisted me by enlarging my buyer's photographs. 17 e-mails later and several photographs later (three different Packlink employees dealt with my complaint) I am out of pocket. Despite complying with every single one of Packlink's requests they refuse to pay out on the insurance. Royal Mail may be more expensive, but I will never entrust anything of value to Packlink again. Please E-bay use a British company we can trust to fulfil their obligations. Until then it will be Royal Mail for me. read more

DO NOT USE THIS COMPANY!!!! I paid for an express service and 24 hours after the order was placed the package still has not been collected. They claimed they tried to collect and I was not in. THIS IS A BLATANT LIE. If they really had attempted collection why did they not call me on the mobile number provided. The truth is they simply could not be bothered to attend. This is now day 2 waiting for collection and nothing! Express service - what an absolute joke. This company should be avoided at all costs unless you want to spend hours being fobbed off. It is impossible to get hold of Packlink or get any updates. It would be quicker and easier to deliver the package myself! read more

Trust me DO NOT use Packlink: see below my experience: I used UPS (via packlink) when i sold something on eBay. My parcel went missing I had to contact eBay who told me to contact UPS who told me to contact Packlink who told me to contact UPS. I am not even joking. This went back and forth with no one taking responsibility. After two weeks the parcel was located and finally arrived at its location (I had paid for next day delivery). I asked for a refund from UPS who again told me to go to eBay. Ebay told me to go to Packlink, Packlink told me I could not have any refund as stated in their terms and conditions. Quite honestly they've set up an amazing system here where no one is accountable if something goes wrong or missing. They can decieve and deflect the customer back and forth and after all that finally say it wasn't their fault. DO NOT USE PACKLINK. Go direct to the courier or your local postal service. read more

AVOID at all costs! Packlink have refused to refund for a parcel which arrived damaged. After 7 weeks, they requested a photo of the outside of the box and the packaging, of course the recipient has destroyed it. I received zero communication until I raised a complaint with PayPal. Again AVOID at all costs! read more

WORST SERVICE EVER. I have never written a review before in 33 years but people should be aware of the risk of using them. If something goes wrong with your service they will let you completely down. Use shipping companies directly instead and contact them directly, at least in case of a problem you will be able to speak to them. Difficult to contact them and even I am thinking there is the only option to speak with a machine. DO NOT USE THEM read more

Horrible company to deal with. Once a parcel goes missing it's just constant emails back and forth and they hide the fact that there is no compensation as standard - this is extra. Send a package and pay through ebay, using Packlink and the package is automatically covered for up to £25 for loss or damage. Send a package using Packlinkpro and no cover is provided at all yet the prices are the same. I urge anyone considering using packlinkpro to think twice because as soon as a package goes missing you will first have to jump through many hoops, providing countless amounts of information only to be told weeks later your package had no cover as standard. Booking a package with any other comparison site such as Parcelhero, Parcelmonkey or Parcel2go and they automatically apply the standard cover that is offered by each of the couriers. This is the Norm! Not with packlinkpro though! They charge similiar prices to other comparison sites but think it's ok to remove loss/damage cover that the courier sites give as standard and charge you extra for this but don't make you aware of this. Claim time comes, jump through hoops for weeks then they say sorry, your not covered you didn't take out insurance. If you're looking for a top quality comparison site with an excellent user interface who offers the best prices from many of the famous couriers such as DHL, UPS, DPD, Hermes (now EVRI) and more... Then I would suggest Parcel2go. They are the cheapest by far with 24hr chat, offer compensation as standard and have a far far far superior user interface that works flawlessly and absolute credit to whoever designed the smart send system. The Packlinkpro system was always glitchy, takes forever to update any packages sent, no ability to change sender addresses (not everyone sends from their registered office address???) didn't update delivered parcels from Yodel or Collect+ and was fundamentally flawed in many other areas. Packlinkpro you have done me a great favour by losing my most recent package and exposing to me to the *hite system you operate. Goodbye and good riddance. read more

Very poor customer service will never use again, Opted for next day delivery higher charge item took over a week and half to be delivered, they will not refund the difference, all they care about is a keeping a couple of quid than satisfying customers well i wont line thier pockets again, 0 star official rating read more

Do not use them! All they do is use Hermes and when the item arrives damaged, they drag you through a ton of forms and emails delaying the payout of compensation (for which you did pay extra). Hermes does not want to deal with it as it was purchased via Packlink on eBay. 1 month later I still didn't have the compensation paid for what looks like a pierced parcel (with a hole on one side and straight through on another making a kebab of a pc tower!) and they informed me it might take another 30 days! On different occasions of our correspondence they claimed not receiving my emails (which I do have in 'sent' folder); it is impossible to call them so you have to go via chat to get an update, chat agent says the other designated agent deals with my case and any other agents can't help me...but you can't get the agent you need to speak to..... it is a proper circus of a customer service, they have several departments dealing with claims and verifying things, which of course takes a lot of time, firms and I suspect costs a lot; oh and at the end (hopefully, not sure if there is any other department hiding there) they inform you that you finally reached the insurance payout department and it takes up to 30 days to get 'file solved' - hopefully it means compensation......... on top of the other several weeks they have already used up 'processing' your claim, talking to Hermes, talking to themselves, etc.... never again! Better go directly with the courier. read more

I am not going to use packlink again. Although, the shipping company was supposed to collect my package from my door, they never showed up and they never bothered to inform me. I had to bring my heavy package to their shop. As if that was not enough, one month later they over charged me saying the dimensions i gave them were wrong. Which is weird because i was just returning some weights i ordered online. Very disappointing service!!! read more

HORRIBLE!!! Packlink is a delivery company that uses several couriers (sometimes combined). If there is a problem, no one will take responsibility. They lost one of my two suitcases (with nearly all my clothes) when moving country. After months of emails (with Ms M. Pedrique, insurance department of their Spanish branch) they admitted they lost it and offered 10 euros per kg as compensation (!). One year latter I have received nothing. AVOID AT ALL COSTS!!! NO USEN ESTA EMPRESA!!! Packlink es una empresa que usa diversos transportistas (a veces combinados). Si hay algún problema, nadie se hace responsable. Perdieron una de mis dos maletas (con casi toda mi ropa) al mudarme de país. Tras varios meses de emails (con Doña M. Pedrique, de su departamento de seguros), admitieron la pérdida, ofreciendo una indemización de 10 euros por kg!! Un año después, no me han pagado nada. A EVITAR!!! read more

Do NOT USE Packlink. They take zero reposnsibility, I sent a parcel that was damaged in transit. 1. I originally opened case on X date and this was picked up by claims team 2. I provided all info and evidence as requested and had been provided to me by the seller. 3. This was accepted by the agent with no mention about 'inner and outer packaging' being missing and required. 4. 10 days later, I was contacted by claims agent saying the item needed to be collected for inspection. Without any pre warning that this may be the case. Fortunately the seller had kept the item and all packaging so I could arrange this 5. Claim was successfully actioned and again i was asked to provide X information. I provided all required and what was given to me by buyer. 6. This was AGAIN accepted by the agent with no mention about 'inner and outer packaging' being missing and required. 7. 3 weeks later I chased up on my claim, to receive a response that my claim could not be completed because I had not provided inner and outer packaging photos. This was 2 months after case had originally been opened and at this point the buyer no longer had the photographs 8. The actions of the agent have caused this. I have twice provided information requested with no advice that further was required. Furthermore, the item was collected for INSPECTION read more