This company is FRAUD. They take my money out of my retirement account every month for the last 5 months and I haven't receive any type of benefits. I have not received any information or insurance card to use it. I called them many times, left them messages and also sent them emails. No one from this agency has reach out to me. I receive 210 dollars a month from my pension, and this company still wants to steal my money.
After I called to this agency (1800-817-8838) a total of 8 times today (8/25/2022), I finally got through with a representative, Jackie. She said that my dental plan will be canceled on 9/1/2022. I have a screenshot of the number of times I call them. I also recorded the conversation to ensure that my dental plan will be canceled. I asked them for my refund and of course it was denied. I guess everyone wants free money this day.
If I don't see my plan get canceled on 9/1/2022, I have all my documentation, a recorded conversation and emails to show that I reached out to Pacific Group Agencies, since June, July and August, then I believe can move forward to file a claim with California Department of Insurance, which Jackie told me on the that her agency is licensed and regulated by them ( http://www.insurance.ca.gov).
This is not threat, I have looked at the claim on the website. Department of Insurance makes it very easy to file directly on their website. If anyone has issues with this company, please look at Department of Insurance website. Please make your write down the date and time of your calls, take photo or screenshots of your emails, and record them if get a hold of them. It is very easy to record them on IPhone. read more