Great service through and through. Walked in, got helped, chose my machine and paid all within 20…read moremins. Delivery was on time as they promised. Oso and the other gentlemen were great. Quick removal of the old machine, quick install. Overall, great rapid experience.

Horrible customer service from the owner, had an issue two months after purchasing a dryer, no call…read moreback no tex back nothing. The delivery guys were solid , but dont buy from here..

We've used Valley Appliances for our stove/oven repair and to fix our dryer over the last few…read moreyears. We have appliances that are 10+ years old. It has always been a great and quick experience. The tech is really knowledgeable and nice and makes repairs quickly. It is easy to schedule an appointment, and they are very upfront about potential cost, and what may need to be done. We will definitely continue to use Valley Appliances for any of our Appliance Repair needs

Bought a used fridge for $600. Within the first week the fridge stopped working. A mechanic came to…read morerepair it and it worked temporarily. It stopped working again within a week. I went out of the country for a half a year. Roommates didn't report it again and used another fridge instead. I came back, went to Valley Appliances, and was told that the warranty only lasted three months, even for something that never really worked. $600 down the drain. Also, they recommended replacing a stove, because "it wasn't worth fixing", but some simple YouTube DIY cleaning made it work.

Should have written this review long ago. My family and I…read morehave been calling Genesis Appliances whenever there is a need for 12 years now. Trust me, they may be the most reliable Appliance repair experts in Southern California. I wasn't able to get a hold of them recently due to the Holidays (no one's fault). I called someone else that I thought maybe good too, for which was unwise. It was a lesson for me, I should have been patient and waited a few more days. An awesome true story: I contacted Genesis Appliances a while back about issues with my Washing Machine. I was guided by phone to fix the issue so that they didn't have to come out and charge me $$$. Now who does that these days?! 100% recommend them. Thank you Genesis Appliances.

Well it's funny because I called in ask how much fridge cost . They told me is used 500$…read more And I checked brand new from Best Buy or Lowe's is 450$ You can have perfect serivices but if the price is this high I rather have someone don't have good Serive n buy a 250$ fridge I think you want to double check brand new appliances see if they are new what price is cause boy used appliances just toooo high for no reason . I can't speak on fixing stuff area cause I never use it so maybe their price for fixing is good

I don't usually leave reviews because when I receive a good service, I chalk it up to them doing…read moretheir job correctly, but this time, I received an exceptional, above and beyond service which made me feel inclined to leave a review. My wife and I contacted them for a fridge repair. They sent us a technician named Erick B, and we are going to be their customer for all the appliance issues. Erick is very polite and on time, and if there's a delay and is going to be late, he will let you know on timely manner. He explained everything as he worked on the fridge, and although the repair ended up not being possible as we were going to need a new fridge, he really did everything he could to save the fridge and us a lot of money. On top of all that, what sold me to recommend this company and decided to call them for all of our appliance needs is their customer support and aftercare service. When the first diagnosis and fix didn't repair the problem, Erick came out to do a second diagnosis and when we concluded that it's a compressor failure, he helped us research for a quality fridge to replace our old one. Now, I don't have experience with any other technicians from this company, but if they are as good as Erick, you are in good hands. So, if you are in need of appliance repair, give this place a try, and maybe you'll get to enjoy the above and beyond customer service Erick has provided us

I called Sunday and scheduled Monday. Eric arrived as promised. Checked what's the issue with my…read moredryer. He ordered the parts and the following day he came to fix it

Yan is the man of the hour. Not only reliable, but after coming to the residence to check out our…read moreappliance, he assessed the estimated cost of repair and labor would be somewhere in the $400 range. Then he actually paused to think about if there was anything else he could do. A half hour later Yan figured out how to reset our digital panel and viola our appliance had been repaired. How much did this cost, you may ask? Only the initial $50 for the visit. Such a great guy! I was prepared to pay well over $50 for the cost, his time for the service and tip. And it would have been well worth. All in all, Yan saved us $350 and a whole lot of hassle.

I called them to get an estimate on my fridge leaking to the floor but no one picked up, so I…read moretexted them as the voicemail said. They responded within 5 minutes and gave me a quote of how much he would charge but said that I could probably do it on my own if I wanted. They walked me through over the course of a few days and helped me fix my fridge on my own free of charge. They had absolutely no reason to do this for free or even be kind enough to follow up but they did and I'm extremely grateful. Will definitely reach out to them again if I ever run into any more issues knowing they have great customer service.

If you can find what you're looking for here, it doesn't exist. I can get lost in the place just…read moremesmerized by everything they have to offer. These really large kitchen supply stores are hard to come by. I'm not a restaurant owner just a guy who likes to cook. So this is like a toy store. So if you are in need of that something special or even looking for something you don't know you need, pay them a visit.

If you speak English or Spanish and need help finding great deals on equipment you have to find…read moreAlex. He's tall and good looking but also really really good at his job. He answers late night texts. Never gets mad even if you're the worst. Guilty! He'll price match and look for all the deals and rebates and give you options. Even if he makes a mistake he always makes it right. Don't bring your wife or girlfriend as they will fall for his charm. I know I did.

Aaron and Jared were so helpful and really gave my neighbor (who I was helping) the best deal. Very…read morepatient with all our questions and helped us find exactly what she needed. Such a great deal and value!

Ok Ya'll settle down, this is an outlet store, ALL KINDS OF GREAT STUFF HERE AT 80-90% OFF!…read moreI didn't let my so-called contractor order me one, if he was a contractor he should have just picked it up for you and delivered it to you? why would you pay a fee when your contractor should've taken care of it, that's what you pay a contractor for, Next, you should have tested it, they have the plugs and they will pull it out for you to inspect and plug in and see it run, who buys something that they don't test? AGAIN, ITS AN OUTLET STORE, I went in for an appliance package after going to a shady garage store in Irwindale, and prices were the same for very used, ATLEAST THIS OUTLET STORE OFFERS NEW OR SLIGHTLY USED AND NOTED WHEN YOU BUY, IF YOU WANT GREAT PRICES AND LIQUIDATION PRICES, DUE YOUR DUE DILIGENCE AND CHECK THIS LOWES OUTLET STORE MONROVIA, IF YOU NEED SPECIAL ATTENTION WHICH IT SOUNDS LIKE ALOT OF YOU DO! ASK FOR CHRIS 10 OUT OF 10. Light sconces, 9' Patio Umbrella's, Wine refrigerators 100.00, shelving, oh yeah, AA batteries whole pack for 10.00......if you don't go for the appliances then go check out the other items, I paid for some items and sold it at my garage sale and made over 500.00 Happy Holidays

What is a surprising discovery! such a professional and…read morepatient technician-- Anthony . he was professional knowledgeable and very patient in explaining what caused the problem and how it could be fixed. he diagnosed the issue quickly and worked very carefully throughout the repair process. what I appreciate most was his honesty and reasonable pricing. he did not try to upsell unnecessary repairs and made sure everything was working properly before leaving. my washer is now running perfectly again. It's not easy to find someone reliable and trust worthy these days , and I highly recommend his service to anyone needing appliances repair.

I called to explain the issue with our refrigerator and was given a service window between…read more2:00-4:00 PM. During the call, I was asked to text our address, which I did promptly. Unfortunately, no one showed up by 4:00 PM. When I followed up, I was told they never received the text. I then sent a screenshot clearly showing that the message had been sent and delivered. Despite this, they continued to insist that they never received the original message. This wasted our entire day waiting on them and now nobody is open and we have rotting food. This was a very frustrating experience and a clear breakdown in communication. We expected better coordination and accountability.

I would recommend their service. They returned my call immediately. They sent someone out the next…read moreday very efficient very well mannered very professional. I would refer them anytime. Five stars all the way thank you for your service.

I took time off work for the appointment and they no showed. They rescheduled and no showed again…read more I don't know what happened to this company because they'd always been great, but I'm really disappointed.

If you thought the big box stores could knock out all the mom and pop appliance stores, then you…read moreclearly have never dealt with L & D Appliances. I have purchased appliances from Wendy at L&D for almost a decade now (I am a property manager). In that time I think I have placed at least 200+ orders and they have not missed a single delivery. I am not exaggerating. Home Depot, Lowes, and Best Buy have all screwed me on delivery dates or shipping issues but never L&D. They always hire great delivery drivers and installers as well. Joni (Johnny) and Sam recently delivered a speed queen coin slide washing machine and they brought the machine up a flight of stairs, down a flight into the basement and then hauled away the old one, very clean and respectful. This company really is top notch, any extra you are paying compared to the big box stores goes into their exceptional customer service.

Purchased another appliance from Andrew at L&D. Needed a white dishwasher. Surprisingly they…read moredon't all come in white these days. Andrew worked with us to find the right model and made arrangement for install. Sent a great installer and then followed up to make sure we were satisfied. Thank you Andrew for your great customer service.