You took my Brand New Power Recylinders apart and you lost the screws for my big sofa. You Damage my love Seat With Holes on Both Ends. i Spent $3000 dollars for my Sofa's Nobody Wants to Call Me or Pay for My Damages. I Paid Your Company to Help Me and it wasn't cheap either. That's Not How You Treat Your Customers. I am Really Disappointed in Your Company it's All about . Taking Your Customers Money and Damaging There Property them you Starting Running from the Damages Cowards. read more

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Over Easy Movers are Scammers they Damaged my Power Reclining Sofas. My Leather Sofas are Not Even One Year Old. They Won't Fix my Damaged Sofa's and They Play Games Saying they are coming to look at the Damage. I am Still waiting for someone to Pay me for my Damaged Sofa's. They Over Charge You As Well. They Are Not Professional Movers but Scammers Beware. Do they Have a Business License???? read more

This is the letter I sent to CityStash the day they were supposed to arrive, back on October 3, 2015: "I am sorry to have to write this message but I have had a terrible experience with CityStash - and I haven't even received the boxes yet. I placed an order for ~ 10 boxes and was perfectly ready to spend $50-120 a month to store my stuff. This took place on Monday, September 28 and I scheduled the box drop off for Saturday, October 3 from 10 AM - 12 PM. I received a voicemail yesterday, Friday October 2 at 3:41 PM indicating that my order was going to be cancelled because I had not responded to an email (which was sitting in my spam folder). The voicemail was unintelligible and I only found this out when I called Vince and he explained what he meant. First of all, why would you cancel an order without consulting me first? If you can't deliver the item, that's not my fault nor my responsibility. We discussed the situation and then he had the gall to tell me you have a four month minimum - which is contrary to what you have on the website. I agreed to it because I don't plan on taking it out any time soon, but he continued to see if he could adjust the delivery time. I told him I picked that time block out because that's when I have available. My job is not to turn my schedule around for a service provider - I'm the customer, and the time block was available online. It's now 12:09 PM on Saturday, October 3 and no one has contacted me nor shown up. I needed an alternative to Boxbee because they're not taking boxes anymore and I'm sorry to say you've likely cost yourself $100 a month for the foreseeable future. I probably would have left them in there for the next couple years actually. I invite a dialogue or response if you feel so inclined." I got a voicemail later that day but what's the point if you're not going to respect my time, money, or effort on the very first moment we're supposed to do business? Shame on you, CityStash. read more

I am EXTREMELY disappointed. Based on all these excellent, glowing reviews, I saw this services as the perfect solution to my current situation (moving in with my partner temporarily as we look for larger place together). I submitted a work order on 11/30 for a pickup (nothing too massive--a bookcase, a mattress, several boxes, folding table) on 12/13. And then.....nothing. I finally emailed them 12/7 to inquire as to see if the order was accepted, and....nothing. TODAY, I finally get an email from Vince, the operations manager: "My apologies for the delayed response to you you order request. We received your work order scheduled for Saturday December 13th. Currently we are extremely limited for large item acceptance. We can take you medium boxes and your luggage. Unfortunately that would have to be the extent for the time being. Once we have available space, I would be more than happy to take your additional items whenever that may occur. Please let me know your thoughts. Thanks" I have entirely planned my move around the availability of this service--if I had known weeks ago that they could not accommodate me, I would have chosen another route. Now I am scrambling at the last minute to figure out what to do for this weekend....very frustrating. I wanted to believe in this excellent business model, but now have to seek out more traditional movers/storage solutions. Argh. read more

This place is fantastic. I wasn't even looking for a service to haul my gear, just a place to store it but these guys do it all. Vince is the man and explained everything to us, especially a few of the things on the website I didn't pick up on. He was personably and very friendly, even calling the day after picking up the gear to check in (I couldn't be there for the pickup). I've read a bunch of bad reviews of storage spaces where you have to do all the labor. This outfit is a no-brainer and the service rocks. The price is right to boot. One point of note, if you want them to come in less than 24 hours and the website allows for that, make sure you call to confirm. It seems the website can be a little too generous with their scheduling on a tight turnaround. read more

We live in a 500-square foot apartment, and we're about to have a baby! We needed to make some space for the crib and other baby items. When we looked into storage services, we came across BoxBee and CityStash. BoxBee is considerably more expensive and their boxes only came in one size. Not exactly ideal nor is it practical. CityStash, on the other hand, have various box sizes and they store items/furniture of any size. We're so glad we chose CityStorage. They have a super friendly staff, and they provide such a great service! read more

I think that the idea of renting storage on a per-item basis with pick up and delivery is a great service to offer in San Francisco. Unfortunately, while the idea is great, when I attempted to store my mattress with CityStash, their operation was very poorly run and unresponsive. I signed up for pickup and gave them my payment information in mid-July. They made it clear that pick up wasn't confirmed until they responded by email, and they did respond to me with a reply that let me know they were nearing capacity and booked through the next week for pickups. The email was directly from an employee and he let me know to check back in with him during the next week so that they could try to schedule me in and asked me to follow up if I had any questions. I replied with a thank you and let them know that my schedule was flexible and would check back in with them the next week. 5 days later, I replied to see if we could schedule a pickup. NO REPLY. 7 days after that, I sent yet another email to check in. NO REPLY. Two weeks after I had first contacted them and still not receiving a reply to my previous two emails, I called CityStash directly. I was able to speak with a "manager," who asked me to email him directly. I emailed the manager directly. NO REPLY. I followed up with the manager 1 day later. He finally replied to me and asked me how long I wanted to store the mattress for (more or less than 4 months). I sent the manager an email back with an answer. NO REPLY. FOUR WEEKS after contacting them and never getting a real response, I ended up just donating my mattress because I'd run out of time to figure out what to do with it and didn't want to deal anymore. If CityStash couldn't handle my storage request, they should have been upfront, rather than simply ignoring any communication. Because storage is often time-sensitive, this is especially unacceptable. read more

I am a college student at Stanford, and I used CityStash last year to store all of the stuff I didn't want to lug back home. Our school really pushes another service, but I decided to try CityStash and I didn't regret it. I feel like I had a much easier time storing my stuff than all of my friends who were storing their stuff with this other storage company. The pickup and drop-off were a breeze, and worked around my schedule. My stuff came back safely (even my speakers and a lamp which I were hesitant to store at first!) and in the same way I left it. I will definitely be using CityStash again this year (and so will a lot of my friends, too!)! read more

They never arrived on the day they were supposed to drop off the boxes. When I emailed them about it, they said they were so sorry and that they were going to call me back later that day to reschedule. That was 5 days ago, still haven't heard from them. I will not be using a service that takes my stuff away to a place I'm aren't allowed to access if they are at all flaky. *Edit* CityStash got into contact with me over email and cleared everything up. They had an incorrect phone number on file and had been calling several times trying to get in contact with me. They were very apologetic about the mix up and were very accommodating in getting everything stored in time. read more

These guys make people lives so much easier! The way city stash works is so simple and convenient that using storage anywhere else does not make sense. They left the boxes at my place, I filled them up, and they picked it up on the scheduled day. They also took some furniture. Whenever I need my items back they will bring everything! I am just very happy that I don't have to worry about my stuff while I'm out of the country. read more

This company is amazing. I was going to go back home (NYC) for summer vacation from school and I needed somewhere SAFE to leave my belongings. After I harassed them with plenty of questions which they happily answered, I agreed and I'm so happy I did. They bring you boxes! Come pick your things up.. Then when you want your things back they deliver it right to your door. It doesn't get any better than that!! And the prices are so good! You pretty much pay for the amount of things your store. So give them a try, believe me you won't regret it! read more

I'm not sure if there's multiple locations for this business, but I thought it would be perfect for me after discovering the website. I live in a studio and only have a few things to store and don't have a way to get it around, also didn't want to pay high prices for a whole storage unit. I was anxious to get it done. The website stressed that I would only be charged for boxes used so I ordered extras. My furniture is unassembled, so I selected a few pieces from the site me I that I thought would specially represent my storage needs, assuming that i would be charged something reasonable and equivalent for space. I asked them if they could deliver the boxes sooner as well, they called and said they could, so I was delighted. Steve called me soon and seemed not very optimistic the first words out of his mouth were if I knew that there was a 3 month minimum. he called a few more times with questions and concerns about my stuff which i thought was odd and confusing. he said they would have to charge extra because the elevator is not working in my building, and it might take 2 people. since their site seemed to highlight furniture as something that they handle, i was surprised at them charging extra for stairs, not being prepared to move large things, etc. he also told me that they don't make money off of moving stuff, it's on storing it that they make money and they they usually lose money moving stuff so they need to charge plenty for doing this for me. (?!!) he even recommended i use another service because my furniture is not assembled. this all seemed very weird to me. i just wanted the stuff out and thought it was still a good match for me, thinking my stuff might cost more to get out, but the storage should be pretty reasonable since isn't really going to take up that much space. seeing that on their site, under custom items (up to 35 cubic feet was $29)- even if my stuff took the equivalent of 2 of those, which i knew it wouldn't, i would still be able to do that. after getting several calls, hauling the stuff out of all my closets and stuffing my apartment with it, i finally was asked to send photos to a person who called from there, expressing concerns. he then quoted me $200 a month for storing the items that i knew would be less than 35 cubic feet. he said they charged per item and not by the space. i said i was willing to pack, bundle these things up however necessary. i don't paying a bit more to get it moved, but i don't think i should pay that much for storage considering the space they would take. he emailed me saying they could go down to $110 which is still WAY more than the space equivalent description on the site. absolutely ridiculous. read more

Look no further, these are the guys you want! I was in a very sticky living situation and wanted an exit out ASAP! City Stash seemed legit so I registered a pick up online- so easy! They arrived right on time, made me laugh and got the job done in a flash. So professional yet easy going. I couldn't figure out how to dismantle my bed and in no time, without questions asked, they were on it. Great service, kind and funny staff. There is no other when it comes to stashing your items away! Cute mustaches too... Way to put the Stache in Stash! read more

Awesome self-storage business model in San Francisco! Great customer service and competitive rates.

I used CityStash last summer to store some of my belongings while I went down to southern California for Summer vacation. I was extremely impressed with how professional and affordable they were. I loved the option of only storing a few bins, which was perfect in my scenario, rather than buying a whole storage locker! I've recommended them to all my dorm friends at San Jose State and will be using them again this year as well :) read more

CityStash is beyond phenomenal! I'm a law student at Hastings, and had to move out of my apartment and relocate for my summer job. CityStash made my moving and storing process so much easier, and affordable too. Their workers are super friendly and personable. One point of constructive criticism I have is to make their pick-up/redelivery time slot more narrow. My time slot was 3 hours long and I probably would have preferred a one hour window, if possible. Other than that, CityStash and their people are amazing! read more

These guys are awesome. I was in a pinch and they really came through. Vince was very flexible, and went through a tremendous amount of trouble despite my crazy situation. Their "ala-carte" model is pretty convenient, and they have an online tool that lets you manage the items you've stored. I highly recommend them! read more

I'm currently a Junior at SJSU and living in on-campus housing. One of the most annoying things about living in a jail-cell-sized dorm room is not having enough space for all my stuff! I heard about CityStash a few weeks ago from one of my friends and figured I'd check it out. Their website was extremely easy to use and I was able to find all the info I needed within just a few minutes. I loved the idea so much I just placed my first order for 4 medium size and 2 large size boxes for use over the summer. I only need storage for the summer months so this works perfect for me. Can't wait for them to show up! read more

CityStash goes a mile and then some, the service is quick , and they are super friendly and flexible. Im a student at USF , i used them for summer storage , they were far cheaper than their competitors and far more helpful, they delivered my empty containers me and then picked them up. The now they not only drove all the way up to Lone Mountain, their employee Pat, took them all the way to my room and helped us arrange them, he was super nice an helpful read more

CityStash Storage is a networking colleague of mine. Goodness knows my clients need their services. The owner of CityStash was very responsive to my questions. Can't wait to offer their services to my San Francisco Bay Area clients. read more

This place made moving so convenient for me. I stored my stuff here over the summer so I could go home and not bring it all with me after moving out of the dorms. I love how they run the business, they're very organized and on time for pick ups and deliveries. If I were in need of storage again, I'd definitely use city stash. read more

Citystash's staff is super friendly and reliable. We got our belongings back the way we gave them. The best part is that they come all the way to your place and make you avoid all the hassle! W Citysash read more

There's nothing worse than getting just too small of a storage unit - or a storage unit that isn't open at the hours you need, getting a zip van, etc. Enter CityStash. They were super helpful, very responsive, and easy to work with. Would recommend to anyone -- made my storage problems a breeze. Thanks Patrick, Josh and the rest of the folks there. read more

CityStash made moving a lot easier for me as I had a limited amount of help. I called them last minute and they were able to move my things within my deadline. Their customer service is great and they are very accommodating. When my furniture was delivered back to me they took the liberty of wrapping my furniture for me. I was completely surprised. I would refer and use them again. read more

Friendly, effective, efficient, timely ... These guys get it Done!!! They made 2 or 3 runs to pick up my 400+ boxes, were all-of-the-above every time. Also, the office people have also been all-of-the-above every time, such as Patrick. Also very! helpful when I asked storage-manager Vince to see if certain unique boxes were among all that was stored ... and he found them !! First a few, and then ALL of those I needed; AND helped me by getting them down from high storage and onto a flatbed dolly and out to (& loaded into) the car ! I **strongly** recommend this company ! read more

CityStash is amazing! I had to move out of my old apartment to a new place. I came across CityStash on yelp because they had great reviews that are all very deserved. I'm really happy I decided to use CityStash for moving and storing my stuff. The staff was knowledgeable, punctual, personable, super helpful, very flexible in regards to the timing of the work request, and overall just awesome. Also I had a very quick turnaround time for my delivery date and they accommodated me with no problem. In particular, I really want to thank the operations manager, Vince, who was incredible and went above and beyond, to help me move my things out and get into my new place. It would a very easy thing for me to write a 5 page essay describing all the ways that Vince helped me move into my new place. CityStash is very lucky to have him on their team, because of him if I ever have any storage or moving needs I will always go to CityStash and will always recommended this company to others because of the outstanding customer service that Vince provided. CityStash and their people are amazing! read more

Awesome service. Ordering online was easy. They showed up on time and were efficient and professional. This was waaaaaaaaay easier than me getting a storage unit in San Francisco. Plus I only stored 4 boxes and never would have stored up an entire storage unit anyway. read more

Living in the downtown San Jose area can be very difficult especially when you have too much stuff. CityStash allows me to store just a few things, or a mountain of things, and have them returned to me all or in part anytime I wish. It's great being able to have storage for just a few bins instead of purchasing a whole storage locker. Thanks CityStash! read more

Solved SO MANY of my problems and for a reasonable price. Yay CityStash!

Have used these guys for a few years now through 3 moves. Super convenient, very professional and reliable, friendly staff, fair pricing. Vince is also a model employee and does one of the most exhausting jobs around with a great attitude. Highly recommended. read more

Best San Francisco storage I've found...they do the pickup and delivery. I am a Feldenkrais practitioner so I used them to store all of my teaching equipment and extra stuff for my practice. When I teach workshops, I place an order and they deliver my equipment to the studios where I teach. Love it. I am paying less than the storage place here in North Beach and it is far easier. read more

Who can afford to get a larger place in San Francisco these days? So there's City Stash: the perfect solution for a pack rat with no storage space in her small Nob Hill apartment. They do the job with courtesy and my "stuff" has always returned to me in excellent shape. read more