Lovely store with terrible customer service!
I went to this store twice in search of a nice gift. During my first visit, I admired a few items and even tried on a few pairs of earrings. Quite quickly the sales woman berated me by saying, "There is no self-service!" Then she informed me, "There is a sign right in front of you." Obviously, it was a minor mistake and I wouldn't have touched the jewelry should I have seen the sign. Also, my mistake was understandable as she had two tables full of sales items that were not behind glass and were on regular tables standing near the center of the shop. I apologized to her but there was no need for such an attitude.
Next, she insisted that I hand her the items I wished to try on, which meant she handed the jewelry right back to me. The entire process was clearly illogical, and she behaved standoffish throughout. I left with a bad taste in my mouth.
I went back once more wanting to give her the benefit of the doubt as we all have bad days. My second visit was no better. I described a set of earrings I'd seen at her shop less than two weeks prior, and she made no attempt to help me find the item. Instead she coldly remarked, "If you don't see it, it is not here." In the end, I begrudgingly bought a pair of earrings as they were the perfect gift, however, she rudely informed me to keep my coins and pay instead with a credit card. When I refused she did end up taking my payment the way I asked, but the entire exchange was poor to terrible.
Too bad such a great store is serviced by a woman who has no interest in customer service! I will NOT be back. read more